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October 2023 by k
Shady business practices. we have been a customer of andex auto for 6 to 7 years now and have always trusted their skills and word when it came to fixing our vehicles. the new practices is being very shady, lying to customers, doing work that is not needed or not doing the work that was quoted for to begin with. they also do not stand by their warranties. my recent experience, I was charged almost $500 for for work that was not needed, the issue was not fixed and they had no intention of fixing the actual problem. I was given a long list of items that was needed to be fixed for inspection to pass with almost $2500 cost. I took my car to another mechanic who checked it over did the breaks and rotors for $200 with the parts I bought and my inspection passed perfectly fine without any issues. Harry and his son wanted to change rack and pinion for a "leak" which it does not have, starter, battery, ps hose, ps pump, control arm and axel, valve cover gasket, exhaust pipe. it was crazy the amount of items that the car "needed" to get fixed.the vehicle has since been checked over by 2 different mechanics who both said the vehicle is fine and does not need all the work listed above.
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October 2023 by Kutl Kut
I passed by this summer to stop off and ask how much it would be to replace a fuse because my stereo wasn't working because the fuse went out the guy gets in the car and says to me how do you know it's a fuse and taps on my stereo and completely cracks the screen and breaks the entire thing.. asking me how do I know it's a fuse questioning me obviously because I'm a woman. Like I don't know my own car. He gets in and taps my stereo and then completely for real breaks it so it won't do me any good to change the fuse out now because I have to replace the entire stereo not the speakers thank God because the speakers are amazing but this guy ruined my stereo system and then says to me oh XYZ go over to the stereo place and then get it from them and then come back and bring it to me I'll put it in for you.... you broke my stereo. So I'm just letting everyone know what he did to me this past summer
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October 2023 by Rita Hogle
Great guys. Excellent service
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September 2023 by Tom Pink
Trustworthy mechanics that do great work with very reasonable prices
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September 2023 by Leo S.
Amazing customer service. Harry is always honest and his prices are fair. I've been going to him for a long time and never had a bad experience. The quality of his work is amazing and he always tell you exactly what the problem is and only what you need to fix. He never tries to charge you extra money. He is very honest and straight forward. I recommend him anytime over anyone
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May 2023 by T
Have been going here for years. Unfortunately has gone way down hill.Was billed for work that was never even done and major issues were disregarded,fraudulent business practices seem to be the new norm,under no circumstances should one patronage this business
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January 2023 by Carleigh H.
Customer beware!My husband has been going to this shop for almost 7 years for all of our cars. The owner usually does decent business with us but recently, he was out of town and we attempted to do business with the current mechanics employed there.At first we dropped our car off and they claimed they were going to look at it and see what the problem was that same day. That day turned into two entire days with no communication from them. When my husband asked them why they couldn’t just let him know that they weren’t going to get to it they had a ton of excuses. They blatantly strung us along for days saying that they would get to it and we missed out on days of work because of it.To make matters worse, after 3 days they told us that our car needed parts that weren’t even broken and tried to scam us on the cost of parts and labor and were extremely deceptive. They did this to us in October of 2022 as well but we weren’t aware of it yet.They lost a long term customer because the mechanic tried to tell us that certain very expensive parts on our car needed to be replaced and that the labor would be 7.5 hours plus. They quoted us at $1200+ for parts and labor. It sounded ridiculous so we immediately got a second and third opinion elsewhere. We found out the real issue at a different shop and the mechanics at Andex Auto lied to us.The job was actually only $200 including labor and we got it done at Adirondack Tire on Union Street in Schenectady instead.Andex Auto was about to replace an entire power steering rack and pinion with some other parts for absolutely no reason. Turns out it was only a pinhole leak in the line attached to the rack. Unbelievable. I can’t trust this business anymore as I saved over $1000 at a different reputable shop.Hopefully no one else gets scammed like we almost were.
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January 2023 by First Last
Do NOT go to Andex Auto, came here as a new customer yesterday when i could of chosen any of the other shops in the area. Sure regret choosing this one, they told me yesterday to arrive at 8:30AM and did not even look at my car until past 3PM. They claimed i was good to go and the car was sounding better, the mechanic specifically said “Everything sounds like its running normal to me” i left and the car began over Revving while i was driving home so i brought the car back today to have whatever they did yesterday fixed and they just completely destroyed my transmission yet they claim to stand behind their work. I was already very upset after finding out what they did and when i voiced my opinion they yelled at me out front of the auto shop and told me to leave and never come back. Funny thing is, i’d love to leave but i couldnt because they destroyed my transmission and denied responsibility for it and my car wouldnt move! Now im without a car and looking at a repair that will cost somewhere over $5,000. My brother is a mechanic and unfortunately lives in MA but after explaining what happened at this auto body he told me they obviously took my car apart to give me a quote on how much i’d be looking at spending and did not properly put it back together which caused the transmission to seize. I am contacting the BBB immediately and filing a complaint, and i will be using every single resource i have to bring this auto body down for doing me and so many other customers wrong after we put our trust in them. AWFUL!!!Service: General repairs & maintenance
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November 2022 by Addisunraeraes Sunraes
Extremely Nice!Very Honest!Highly Recommend Them!
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September 2022 by David Bubar
They do quality work at a fair price.
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July 2022 by American Cupcake
This place is so affordable. And the workers are so nice. Thank you for always taking care of my car Harry.
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May 2022 by M F
Harry and his crew have been working on our cars for years. He has always taken care of my family. He is reasonable and honest and knowledgeble. I consider him a friend as well. I am very appreciative that he has always looked after my mom's vehicle when issues arise.Services: General repairs & maintenance
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April 2022 by alanna peluca
Harry and his team are the greatest I know of in Schenectady they did wonders to my car I had a radiator leak they fixed it all up my car runs lovely thanks ?? to Andex and a lot of people mention that Nick has a attitude problem well you guys are so wrong about that ! He is the sweetest thing ever he didn’t give me attitude he’s such a sweetheart ?? I highly recommend Andex 5 stars ⭐️ # 1 ????Service: Auto maintenance
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January 2022 by Sean Reid DJ 250
Andex has always taken good care of my vehicle needs for over 15 years. Thank you
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December 2021 by Chuck Rothman
Came to them to check out a noise I heard under the hood. They were the only place near me open on Saturday, but there were good reviews here, so I tried them. They found the problem (bad alternator) and replaced it so it was ready that day. Price was quite reasonable for the job. Very happy with it.Services: Electrical
