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December 2023 by Kirk Walters
Great price staff friendly and attentive to the customer. had the glasses for about a year and have lost two screws, walked in both times greeted by a staff member and was promptly seen and screws were replaced at no charge. Highly recommend the Schenectady store.
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August 2023 by Gay Griffith (Niskymom)
This was the best eye exam I have had in years! Dr. Giovannone, was beyond thorough. In addition to a dialation of my eyes, she asked many health questions. She took her time and I never felt rushed! I also received excellent help in choosing my new frames. I can't wait to get my new glasses!!!
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July 2023 by Francine Fazio
I feel comfortable in recommending this location, especially Dr. Alexander Nehas. I found her to be very thorough in her exam,explanations and customer care. I was very confident in the quality of the exam she gave me and for the first time in a long time the prescription seem to be perfect when I put the glasses on unlike other places, I’ve had to return so many times to have prescriptions adjusted ,lenses made differently but these the moment I put them on, I could see clearly, and there was a marked difference in the quality over past locations I’ve been to . The office is clean and all the staff was very polite and professional and the service was quick. Phones are answered promptly. Unlike Vision works where I struggle to get a phone call returned or an appointment made. This review is for their Niskayuna only location. I had a terrible experience at the Colonie location where the glasses arrived scratched twice and were given to me in that condition. Luckily, I noticed the damage before I left their counter. I had to wait almost 2 months and several appointments before I got a pair that was not damaged so my positive review is for the Niskayuna location only which was professional, efficient and high-quality.
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June 2023 by Pamela Jones
They called me twice confirming my appointment, and texted me 1hr before my appointment. Only to arrive, which they tell me all appointments were canceled for today. They said sorry. after I left the location they text me the cancelation text.
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April 2023 by Carlie Snyder
I’ve been here twice. First time was great. Second time, they wouldn’t take me because I was 5 minutes late due to unpredicted traffic. Mind you, I had to drive 45 minutes out of my way because I have no other providers near me. I’ve never heard of places not accepting people 5 minutes late… maybe 10 but 5? So ridiculous. I will find a different provider.
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January 2023 by A Hoyt
Tracy, Vanessa, and Elyse were all extremely helpful with finding me frames that I liked. It was very easy to select the add-ons that I wanted, and my eyeglasses arrived quickly!
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November 2022 by Emily D.
They were having technical issues that apparently happen sometimes and couldn't run my insurance. They wanted to just run my insurance a few days later but I of course said no because they couldn't confirm I would be covered. Rather than help or even wait for me to call my insurance company to work it out, the receptionist was just super rude and unhelpful so I left. I would strongly suggest a getting your eye care done at a different place.
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November 2022 by Lisa Fagan
I went in and didn’t think my insurance would work. Just to be sure Travis looked it up and hooked me up! Great experience. Couldn’t have asked for better!
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October 2022 by tabitha buono
Walked in yesterday without an appointment. They took us right in, completed my husband's exams and had him measured for his new glasses within an hour. New glasses will be available in 7- 10 days. Very thorough, efficient, and fast. All the staff were very nice, and thoughtful. It was a great experience.
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October 2022 by Nancy Strang
The store on Central Avenue used to be horrible with a quirky eye doctor who was rude. The Balltown Rd. Store was GREAT! So glad I gave them another chance. I will definitely go back.
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August 2022 by Satyanand Bhanchand
I don't normally take the time to write review, I been wearing glasses for over 25 years. I've had alot of eye exams. After my very first visit to America's best at Mohawk commons, I've decided this would be the place I'll stick with . They took their time and explained everything to me. The eye doctor, she seems young but very intelligent. She was very thorough. She very slowly in simply words explained everything. Even the staff in front was very helpful. I already recommended them to alot friends and family.
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July 2022 by ezra ezra
Bought glasses afyer having an examination here. My eyesight is really bad, so glasses are vital to me. They don't listen to you and brush off your concerns. First glasses gave me a terrible headache and was twice as thick as old ones despite buying the thinnest they have. They changed it but my vision is still bad and i keep getting headaches. I paid over $100+ AFTER INSURANCE. I recommend you go somewhere else
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July 2022 by Dylan Tallman
I went in for 2 pair deal. They messed up my prescription, then was told I needed to come out of pocket to fix it. I asked for a refund immediately and was shorted over $60 due to having to pay eye exam. Edit: corporate contacted me and is refunding the remainder. The stores are told to withhold from returning the fee for an eye exam per corporate.
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June 2022 by Abraham Cannizzo
First time ever going here. Very organized and quick about everything. Also, the guy helping me figure out my insurance coverage was awesome! Its been awhile since Ive seen someone actually take time like that. ✌
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June 2022 by Kevin Lazzara
Staff was friendly and Knowledgeable, my son and I both go here for our glasses. Large selection of quality frames at reasonable prices. We will be going back for any of our vision needs.
