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August 2023 by Zack Todd
Do Not us if you move to a city location!!!! The constantly refuse to deliver your containers and they make you rent a truck to unload your belongs from their facility. They also don’t give you anything back to help you pay for the truck your forced to rent
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December 2022 by Alex Campbell
Unfortunately, When I terminated the POD usage on my account ($375 per month) they advised 3 weeks to recover the unit - Then attempted to Bill me nearly $900 just to recover the empty , I called asking to speak to someone ... Operations advised maybe billing can speak to the cost , Billing Rep advised He can not allow me to speak to a supervisor and they have no control over the Cost , Seems that 3 weeks sitting in my lot empty for them to recover . and then assuming they can charge $4.50 per mile dedicated cost when market standard is under $2.00 per mile .. The delivery driver advised he was dropping the empty in a place 30 min away so he needed to make sure it was clean .... Sad , Bad business , I hope Better business Bureau of NY helps these guys fix their mindset ..
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July 2022 by Rj Singh
Its allgood abut this location, but outbound security guard was trying to be racist,,i tried be nice but he's attitude was different,and rude to me other than white drivers,,
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May 2022 by Alejandro Mórales
I call to move the container and they give me a week to pickup and move it …. Guess what next day from that day is going to be the month … I think to make sure I maybe have to pay for another month.NEVER AGAIN THAT DIDNT HAPPENED WITH POD COMPANY!!
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February 2022 by Isabel Laney
All I’ve got to say is that you can’t go wrong with Packrat. They’re definitely one of the best in the business from what I’ve seen.
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January 2022 by Liza luas
I appreciate the workers for taking the time to ensure that everything would be delivered in one piece. The last thing I want to worry about while moving is having my furniture break in transit, so it was nice to know that they were on the same page there.
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January 2022 by Doreen Sheridan
Issues with my card, apparently they emailed me, never called, not once, and they were going to just come to my house and take my pod for auction. Customer service said "it sounds like a you problem" with so many other companies out there, do yourself a favor, avoid packrat
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November 2021 by Todd Barnett
These guys were quick. Nothing was damaged and the price was better than the competition.
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August 2021 by Eli Litchfield
Great company, fair pricing. Arrived to our destination unscathed! Highly recommended....be sure to call or schedule a week on advance, as they are very busy this time of year.
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May 2021 by des temry
I’ve already used three moving companies. All failed me in one way another (i.e., terrible customer service, not meeting deadlines, other minor things). Why was PACKRAT the only company that got it right? I’ll shout it from the rooftops if I have to. THESE GUYS ARE AWESOME AND THEY’RE WORTH EVERY PENNY.
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February 2021 by Will Christenson
Fantastic service! They’ve definitely lived up to their reputation and I fully intend on using their services every time my family moves (my husband is in the service, so it’s quite often).
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February 2021 by Kozey Burkhart
Friendly staff & delivered as promised
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February 2021 by Lecia Terry
A very trustworthy and reliable company. All of my packages were delivered on time and in excellent condition. I would strongly recommend any of their services.
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February 2021 by Ziemann Offutt
The hiring process was easy and fast. There was hardly any downtime between when I applied and when I started working for the company, which I’ve got to say was a real godsend because I’d already been out of work for over 3 months.
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January 2021 by gb dc
This PACKRAT company has made a life-long customer out of me. I can’t remember a time I experienced better all-around customer service. 10/10.
