West Elm has the worst customer service ever!!! I returned an item I bought online that shed. Went and returned it to the store and charged me return shipping any way. I called several times both customer service and the manager at the Scarsdale store … no response. Would not buy a thing from them.
February 2024
Was never greeted, acknowledged for asked if we needed help, but other customers around were acknowledged.
November 2023
Visited the WE in White Plains and we were serious about purchasing a bench but were unsure about materials. After asking for a second swatch, the clerk huffed at us, retrieved it, walked away, and never came back. And, neither will we.