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September 2023 by Rose & Mark
Great experience at Mattress Firm in Eastchester! Our salesman, Guy is extremely knowledgeable and patient and we appreciated that he gave us the time to really consider our choices without pushing us into a solution. Transaction was easy and we were very happy with the pricing for our products. Follow up from Guy for our delivery also went above and beyond, making a special request on timing due to our circumstances which was accommodated. The delivery team of Gino and Jose were equally as terrific - friendly, professional and set up our adjustable frames efficiently and exactly as we wanted them. Overall a very positive experience. Thank you to the team!
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September 2023 by Patricia Ditrio
My salesman, Guy, was so heplful, kind, friendly and he has the patience of a Saint!!! I must of asked a million questions and he answered them all with an eager attitude to provide me with all the information I needed. I will definitely recommend mattress firm and especially Guy to everyone I know!! Guy turned a hard decision into a pleasant encounter.5 STARS FOR SURE!!!
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August 2023 by Kasey Esposito
Guy was a wonderful salesperson!! He stayed late for me and explained every question I had. I left feeling confident in my purchase. Guy is wonderful at his job! I’m excited to get my mattress.
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July 2023 by Christopher Sorgi
Had a great mattress buying experience with Guy at Mattress Firm in Scarsdale . Very professional , knowledgable and friendly. Got a great price too. If you need a mattress go see Guy, you won’t be disappointed
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July 2023 by Aviva Chansky Guttmann
Today I had the pleasure of sales associate Malique assisting me with a return. Although I purchased my mattress at another location I was closer to the Scarsdale store to initiate the exchange. That required my testing several comparable mattresses and spending time asking questions and taking Malique’s time from other customers who came in and out ( although they were also helped by other staff ) during my time with him. My process did not involve a purchase so Malique can only be thanked and compensated by my sincere praise here.He was patient, knowledgeable, and able to explain the pros and cons of each mattress type and brand. He asked about sleeping style (back? front? side?) and what was problematic about the one I returned? ( too soft! )After spending an hour like Goldilocks I found the right firmness for me. I googled a few articles about BeautyRest - a great brand at a good price point - and made my decision.Thank you, Malique, for your excellent assistance. You are very good at what you do!
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July 2023 by Sandra PK
Excellent shopping experience. Jimmy, my salesperson, was great. I’m not typically a quick decision maker when it comes to a large purchase. He was knowledgeable and personable and definitely helped me get a great mattress and a good deal. By the time I left the store I felt like I had made a new friend.
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May 2023 by N R
Great place! Excellent service from Jimmy! Helped us select the best mattress fit to our necessities.
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April 2023 by errol bier
Sal,immediately greeted us upon are arrival.He was very knowledgeable & had us try different mattresses until we settled on 2 Queen beds
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March 2023 by Dan R
Unfortunately the overage of $1,099.00 is still not resolved. Even though the sales rep from Matress firm are trying to be helpful, there’s still an overage charge exceeding the sum of all purchases! This situation has gone now over three months! At this time, I can not recommend purchasing from Matress Firm.
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March 2023 by April Horton
Jimmy at the Eastchester location provided exceptional service. He went above and beyond to walk me through the mattress selection process. I felt extremely comfortable with the mattress selection by time I made my purchase and left the store. I would definitely recommend this location by far. Ask for Jimmy!
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February 2023 by Claudia Taccetta
The service was excellent. Jimmy took the time to explain the differences in mattress types and the difference in prices. He was able to help me narrow down what I actually needed. Within my price range. I would shop there for all my mattress needs.
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February 2023 by Gregory Soriano
Our experience was great. Jimmy helped us through the entire process. His no pressure sales technique was exactly what my wife and I wanted. He gave me a great price and a lightning fast delivery. We will definitely recommend him to our friends and family.
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February 2023 by Brunella Giglio
I’m quite please with my experience with Mattress Firm. Malique was great to work with. Just purchased an adjustable frame for my tempurpedic mattress. Great customer service !
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January 2023 by Theresa C.
A pleasant experience. The worker name Jimmy was very friendly, knowledgeable and helpful. waiting for my new mattress to come. Definitely would recommend.
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December 2022 by S GS
Absolute lies to get you to purchase. I had a problem with the mattress soon as it was purchased. Called and said I had time to return. Kept calling. Nothing. Emailed. Than was told I can't come in during the weekend to exchange - that I can only come during the week. They knew I couldn't come during the week. The worse experience in a business ever. Their warranty and word mean absolutely nothing. Its just to get you in buy defective products . Have back problems because of this and threw good money away.