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July 2024 by Ashley O'Rourke
I’ve been a member for a year plus and just cancelled my membership after a really disappointing and disrespectful interaction with the acting director for the summer at the Scarsdale location, Brea (spelling?). I recommended a friend to do a trial class with their son and they refused to honor it, arguing with us that what the website says doesn’t reflect their store policy it while we stood there with 3 crying kiddos. She was visibly annoyed with me, and when I said I was sorry that she was upset but they should clarify the policy she turned to the girl at the desk and roller her eyes letting me know she was the director. {CORRECTION, they don’t offer a free trial class for prospective clients - the owner called after posting this review to clarify}
I told him I would update my review to reflect my mistake, but it doesn’t change my opinion on their customer service. I’ve also had issues scheduling makeups - he said it’s because of the new portal they have to use, but it’s really not practical - you have to call, but a lot of the time they don’t answer the phone and if you don’t get a hold of them you don’t get to keep the make up. You can’t even switch days from Mon to Sat for example unless you get a hold of them. Last time I showed up on a weekday instead of our scheduled Sat and Brea told me she would let us in that day since the class wasn’t full, but you can’t do that unless you call and/or text them. I don’t know what parents have time for that…
For $169/month, there’s no way I need to deal with this level of customer service. I called immediately when I got outside to cancel my membership and spoke to Brea,
as I definitely don’t feel comfortable letting her teach my son after she was visibly annoyed with me. She processed my cancellation and let me know I’ll be charged one more time before they cancel my membership. Another fun policy they offer!
It’s really unfortunate as this is close to our house, but we’ll have to go the extra distance to MyGym in Dobbs, which we were previously members at. Appreciated the call from the owner to check in and let me know there’s no free trial class for anyone, but for the cost and the type of business it is (serving children) I would expect more customer service.
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March 2024 by Elssy Carmona
This review is based on a birthday party experience. We came as guests n for a nursery School classmate’s a party. The welcome area is bright and welcoming with cubbies for shoes and a seating are for parents to see into the gym. However it got very crowded pretty quickly with all the parents. The actual gym area is a bit depressing with the lighting, the equipment is a bit rundown too. The staff running the activities for the kids were 1 adult and 2 teen (or very young looking adults) assistants and they all tried their best to keep up the cheerful energy. The party space was bright and welcoming and a good size for all the kids to enjoy pizza and cake comfortably.
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April 2023 by Sindy Staropoli
It took me a long time to come here and leave a review but today I had time…When my two daughters 4 & 5 took the introductory class it was great. The instructors were adults, were plenty of them and they had a lot of patience and experience to deal with KIDS.After I signed up my daughters with my hard earned money (almost $700 or $800 can’t remember). It was a nothing but a bunch of entitled teenage girls who constantly complained about my younger daughter flipping on the money bar.Like, you do understand that’s what we’re paying for right? Then asked to speak to a manager for a partial refund and was rudely denied simply because no.It is very unfair that you captivate parents and make kids live your classes only to secure payment and then get rid of them.I WAS NOT THE ONLY PARENT COMPLAINING ABOUT LITTLE MISS ATTITUDE!So much potential in this place but very bad management.
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March 2023 by Catherine Salas
Not sure where all the 5 stars are coming from but it is definitely not a 5 star place. My daughter love acrobat and gymnastics but this place made her not come back. How can instructers be encouraging if the ratio is 6-7 kids per instructer. They have them do obstacles with no supervision.My daughter never went back after first class and they still charged me full membership plan.Yes, they are nice but only to take your money and not care whether your child has a great experience to make them com back.Dont waste your time or money here. Theres better places.
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December 2022 by Christina Gigi
My 2 year old loves Gym! She gets so excited every Sat for Gym class. The coaches/staff are amazing and all so sweet! We are so happy with our decision to enroll her.
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December 2022 by Thamara Tirri
Our daughter loves to exercise. The team is terrific and we see great value in the program.
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December 2022 by Sarai Narvaez
The programs at the Little Gym are so much fun. My son has progressed a lot since he started his classes there and is always excited to go. The coaches are super supportive and welcoming. I highly recommend it!
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August 2022 by Coco Guo
My 3yo totally loves it! Every coach here is amazing and they are really teaching gymnastics while having fun! My daughter kept talking about the “gym school” and always asked us to take her back! Highly recommend.
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July 2022 by Coco G.
My 3yo totally loves it! Every coach here is amazing and they are really teaching gymnastics while having fun! My daughter kept talking about the "gym school" and always asked us to take her back! Highly recommend.
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June 2022 by Christina DeLuca
My daughter had her first class yesterday. The Staff was very welcoming & kind. My daughter was (2) was nervous and crying but Coach Bianca made her feel safe and kept interacting with her. We left and signed her up for more classes on our way out. I know my daughter will eventually start getting more comfortable and learn to love the class.
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June 2022 by Leah Kasnia
We love The Little Gym, especially our teacher Ms. Bianca! It has been great for my daughter's social and physical development!
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June 2022 by Melissa V
My little one has been going to Little Gym for 2 years. We love it and the instructors are fantastic! Highly recommend!
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April 2022 by Aliza Z
This place deserves 11 stars. My daughter turned 2. This was amazing for their short attention spans. You have the whole place where they can bounce off the walls and in their own world, but also have a gym instructor there for awesome activities in btwn. Book them for your party. It was hassle free. They set everything up for me. Packed up my gifts. Served the food. Sanitizer handed to each person before we ate. I cant say enough positive things. The staff were amazing. Accommodating. Helpful. Enthusiastic. Loved it for my daughter!
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March 2022 by Tess Krug
Excellent gym as far as super friendly and enthusiastic instructor a clean and large space. It's hard for me to tell how much my kid enjoys the class because she's kind of quiet and likes to stare blankly into space, but there's no crying, so I consider that a win. It's super easy to sign up for a weekly class. Your credit card on file gets charged monthly and you are good to go. Gotta love modern technology. Getting a make-up class is easy - You just call to inform that you won't be making it on your regular gym class day and let them know what day you want to do the make-up. Parking is easy, too.
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February 2022 by Filyushkina A.
1. They don't allow kids to wear socks. Even though it's below freezing outside and the floor is ice cold. 2. Extremely unfriendly staff 3. The place looks dirty The little gym of Scarsdale, have you heard about sanitation rules for little kids?
