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April 2024 by Jody S.
I am a big supporter of local business and have shopped in Great Stuff before and I have no issues with the sales people as they were just the messenger. What I do have an issue with is the owner not returning my phone call or responding to my email. I went to return one of two items I purchased, only to be told that it is only a 7 day return policy and that they will not accept the return. I told them I only wanted store credit and they refused to accommodate. They suggested I called the owner, Dina at the Scarsdale store, which I did. I left my phone number for a return call and also emailed her but never heard back! This is a brand new spring cardigan with tags on and it's not like I was returning something from last season. It was 2 and a half weeks later and I would have returned it sooner but I had a medical procedure, which I explained to the original person in the store where I initially went to return it but she had no interest . Also, the person in the store told me that the 7 day return policy is clear as day near the register and I told her that who even looks at that? I think 2 and a half weeks is very reasonable. Anyway it is not my style to even write reviews but to add insult to injury I know see they are now having 25% off for family and friends. I am a very loyal customer and I will not be back. If you read the reviews you will see that I am not the first nor will I be the last. My intentions to support a small local business were good but I will take my business elsewhere with someone who appreciates it!
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January 2024 by Casey Cichowicz
They were quite nice to me and my son, and the clothes we bought were nice and well-received.
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September 2022 by M Pasciak
One star for not marking final sale items! It is misleading to mark an item “sale” rather than “final sale.”
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March 2022 by Maryam Paez
DO NOT BUY ONLINE SALES! This is a very misleading merchant. Just bought a pair on jeans on sale - picture looked very different from actual color. They refuse to exchange it. The page never mentioned it was final sale. I just wasted $100. Terrible merchant. In this day and age when customer service is a key, this place is a disgrace. Should not even get 1 star.
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July 2020 by chante martindale
In today's economy, I would think you would understand the value of customer service especially when brick and mortar stores are closing rapidly. I will never patron this store again! It was my 1st time visiting the store and it was a huge disappointment. The afternoon of Monday, July 13th two sales associates saw me struggling while I was trying to keep the door open to wheel in my grandmother who's in a wheelchair. I was basically inside the store before either sale associate asked if they could help. This was very poor customer service. I will definitely take my business elsewhere.
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March 2020 by Fernanda G.
Obviously the clothes are great- expensive but great. What really ruins the experience here is the sales assistant. She is unbelievably rude. I was uncomfortable the moment I walked in - she will serve you looks like it's her job. Fire her !Update- just called to speak to the manager about this matter and she was just as rude! Low class customer service.
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December 2019 by Ivy G.
Not the easiest place to shop and feel comfortable despite the beautiful selection.
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October 2019 by Oxana Mikhailoff
I am 100% sure that this is THE BEST boutique in Westchester. I love to dress up and my most favorite items were purchased at Great Stuff in Scarsdale. Every item is unique, beautiful and superb quality. Every person that works there is very sophisticated, classy and professional.
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May 2019 by JoAnn S.
Wow! I genuinely root for small boutiques to stay in business, but this one is run so badly I had to take time out of my day to write this review. I found myself in Scarsdale yesterday after a doctor's appointment where I had received some positive news. I was in a good mood and in the need for some spring/summer tops and Great Stuff had a nice selection in the window. So I went in. The prices are high - but I expected this as this is what it takes today to remain in business. What I didn't expect was to be made to feel unwelcome. Clearly there were two regular customers shopping. Good news. But I guess they do not want or need new ones. I wasn't greeted when I walked in - I had to say hello to the sales staff. When I started to pull items from the racks to try on - I was told by one sales person - you know all of dressing rooms are busy so you may not be able to try on. I said ok only to then be approached by another woman who yanked everything out of my hands as if she thought I was shoplifting. I am in my 50s and well dressed and should have walked out then. Instead I waited for a dressing room. I was completely ignored as I tried on several items. I decided to purchase two items. I went to the register and started to pay. I was pushed out of the way so that a regular could put her items down while sales associate said "Just a minute- let me get rid of her" I said in response I am sorry I am in your way - I meant I sarcastically- and she actually said "no problem - we just need you to leave". I won't be back!!!!!!!!
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April 2019 by Cassandra Greene
I love Great Stuff in Greenwich Connecticut.... Evelyn is a doll. she is my personal shopper for sure... No PUSH knows what I like. I had surgery and finally got to the store she brought everything to me and she is always right on... The best
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April 2019 by Margaret Reiniger
Great store
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October 2018 by Laurie D.
I love to shop in Great Stuff in Scarsdale . I don't always find something but the staff is incredibly helpful . They are always willing to give advice or track an item down in a different size or color. The owner and staff are welcoming and friendly.
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September 2018 by Matt Pontbriand
Tried to call the store and received the WORST customer service ever! The woman who was working was nasty and hung up on me. I try again and a man picks up who then shuts me down and hangs up as well. Truly amazing people!
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August 2018 by Susan Luftman
They don't deserve even one star. I have lived in Scarsdale for over 20 years. Have gone into this store from time to time. They have always been consistently rude. I got a pair of pants for Mother's Day. The pants immediately started falling apart at the seams. I called to see if the manager was there as I wanted to return them. I have never returned anything there before. She told me that they would do nothing for me., no one else has had this problem and she has no idea what I did to these pants. She never even asked to see them. Had she looked she would have seen it was a manufacturing defect. I guess nothing has changed. They always live up to their rude reputation. Stay away unless you like abuse when shopping.
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June 2018 by Brittany A.
I had been to the store in Greenwich before and had never had any issues at all. I was on my lunch break today and walked into this location in Scarsdale, just to browse. One friendly saleswoman greeted me as I walked in and told me to let her know if I needed any help. The other older lady STALKED me around the store, making me so uncomfortable that I had to leave. I have never been made to feel so suspicious in my entire life. They have this nice 3 way mirror in the back of the store near a few of their clothing racks, and I happened to feel a little self-conscious about my outfit today, so therefore spent MAYBE 10 seconds looking at the angles in the mirror. The older saleswoman popped up out of nowhere and asked in a passive-agressive tone if I needed anything, clearly trying to relay the message that I was not meant to be utilizing the mirror in this capacity. I was friendly and polite and told her I was just looking around, even laughed a little, trying to seem semi-apologetic. I then moved on to some racks nearby, and she LITERALLY stood parallel to me and was not even pretending to focus her attention elsewhere. I originally tried to find contact information for someone higher up, but when that was unsuccessful, settled for Yelp.
