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March 2024 by Barbara Drennan
Great shopping experience. Very pleasant and willing to work with any budget. Highly recommend
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September 2023 by Tanya B.
$15000 disappointment. I went there to support local businesses, what a mistake. !!!!After waiting over 7 months I got oversized and not well made , not working with existing furniture pieces, The problem was that you only see furniture you buy on a computer screen , And I was trusting the professionals do there job. , that was my big mistake.And I can’t return it, so I’m stuck with all that furniture. That I’m trying to sell for a fraction of a cost , and now I’m going back to Ethan Allen , where for the same amount money I can buy beautiful furniture.
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May 2023 by Ryan K.
absolutely the worst experience of my life.waited a year for my furniture to arrive. owner measured incorrectly , would not refund my money. Rochelle needs to retire , does not know design at all. she spent about 30 seconds on picking out coordinating paint for my living room walls and the colors where horrible . never used them.poor communication . never calls client to keep them informed on how long it will take to furniture to come in. 200 for their design vision which you can do yourself using free room design on line. STAY AWAY!!!!!!!
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May 2022 by JJ R.
Patience, understanding, quality, value. It doesn't come without a cost. If your price shopping try a chain. This hidden gem is superior quality with customer service, Don't blink on Montauk hwy or youill. Miss a gold mine. Good selections, and if your looking for furnishings for a duration you'll have your selections. Richelle is one representative that listens to what you'd like your room, home, weekend home or vacation home to feel like, look like - the time invested is priceless. The window treatment / blinds selections are comparable to what we see in the city without thec travel, e.t.c. they have beautiful dining set uprighted f po r all preferred dress. Best part is with a small, Deposit they measure, check the space and invest their expertise into your expectations. A must visit to turn your space into a dream-reality
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January 2022 by Brittani
Bill was amazing! He helped me get furniture I wanted quickly and easily! He was a pleasure and I can’t wait to work together soon again!
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September 2021 by Lorraine Mazza Kuehn
My wife and I had purchased at Marc Williams for many years. But we will not again, since the only time we called for service because when our 20 month old electric leather Recliner, trapped me in an expanded position that I had to climb out of. I called at 4pm to the store and Marc’s response was “please call me back I hadn’t have lunch yet” and when I recalled at 4:30pm I am told “I can’t find your invoice so please flip the chair over and take photos of the numbers underneath, but hurry because I have a wedding to attend this weekend and still have to email the Klaussner Home Furnishing repair man. Via text, after 5 pm I received the text “Repairman is on vacation until Oct 1st”. So, I had to google how to manually “unrecline” an electric reclining chair, because Marc Williams had no advice to share. Very disappointing in the quality of furniture lately but mostly the unsympathetic attitude of customer service.
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February 2021 by B Lashes
Bill was amazing! He helped me get furniture I wanted quickly and easily! He was a pleasure and I can’t wait to work together soon again!
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July 2019 by Lr S.
We needed to stop the credit card charge because we were told flat out the money would not be refunded. I know this is a local business and glad to hear you plan to improve customer service, although the time to reach out to us would have best been after this happened, not three years later.
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February 2019 by Marc Strauss
Personalized, knowledgeable service from beginning to end. Needed a chair to fit a small space, and Bill found the perfect piece for our needs and taste. Highly recommend!
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November 2018 by Fantasia Bridal Center and Boutique Fantasia Bridal
Happy from start to finish! Excellent service. Professional and friendly staff. A true
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October 2018 by Laura Healy
Bill & Richelle are amazing, skilled and kind. My boyfriend & I couldn't be more pleased. Highly recommended.
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April 2017 by Michele Dionisio
Thought I would be getting high end service , not the Case sectional was 6,000 no problem spending money came with permanent crease in skirt and cushion . Waited over a month for someone to take it out was not successful . Owner told me that's how fabric is. Carpet took 18 weeks to come was told 8 - 10. Definitely not Ethan Allen!!!
