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February 2024 by Madilyn Herring
Got a tire sealed, was quick and easy!
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February 2024 by Peter Tomasino
Very good, on time and very helpful crew.I can highly recommend
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January 2024 by Scott Richards
The Saugerties NY Monro shop really helped me out of a bad situation. I was on an interstate trip down the NY Thruway when I all my dashboard lights came on had to limp my truck over to the shop after I googled them and called. Thank God they work all day Saturday. They correctly diagnosed the problem got me a new alternator and serpentine belt and installed them the same day. Even had a flat screen streaming commercial free TV to watch in warm comfort while they worked. God Bless those guys they were great !
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January 2024 by Susan Miller
I received excellent service from Monro Auto Service and Tire Center. I had a great experience and they treat their customers with respect and kindness, they provide excellent customer service and they are very knowledgeable and helpful.
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January 2024 by Gina Viteritti
Mike and staff were super helpful, thoughtful, caring and knowledgable in servicing my ford escape! I appreciated their thoroughness and time spent to take care of me and to assure me of my vehicles’ safety. I would trust them to lead anyone in the right direction with their servicing needs!! c:
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December 2023 by raymond brown
Updating my review, our car was damaged during a recent oil change. We know it was dine there. No cameras inside and the manager acted guilty by trying find discounts and finally not accepting any payment also didn’t give receipt of work. He got kinda edgy with me when I went back to question his m. I know someone on that day in the shop knows the truth. They are denying a $600 claim because it’s our work against theirs. Also I was going there way before the new manager and never had an issue Justine w and the guys were always good to us!!!!
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December 2023 by Kristina Hunter
My husband and I have both brought our cars here for emergency fixes and they’ve taken care of us right away. I can’t recommend this place enough!
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December 2023 by Richard Buck
I went in for an inspection after the dealership wanted me to replace my pads to pass inspection. My car had front and rear pads when I purchased it a year ago and I only put 6k on my car in the last 12 months.Well surprise surprise I took it over to Monroe and it passed with flying colors.They would have gotten five stars but there were no forms in the key drop box and there was a little confusion as to why my car was left there even though I made a pre appointment online.Finally they did not leave a message and I had no missed call when my car was completed. Not a big deal to me since I live only a few blocks away.Overall I was very pleased to not have been upsold a brake job just to pass inspection. A good mechanic doesn’t make up problems for a car.
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December 2023 by James Hobbs
The staff is friendly and knowledgeable. The work is done on time and well. I have been a regular customer over the last few years and will continue to be!
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November 2023 by Melissa Yuran
Very good service. Even helped a customer coming in with car emergency with no appointment.
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September 2023 by Juan José DM
I took my car for a diagnosis and they did an unnecessary repair on my vehicle, they charged me 600 dollars and they did not eliminate the noise. I was fooled. No one took any responsibility for the mistake..
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September 2023 by Nick Avallone
I’ve been in to Monro in Saugerties a few times for various things (flat tire, muffler, oil changes, etc.) Jordan and the crew are great. Very helpful and always a pleasure to deal with.
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August 2023 by D G
These guys have been my mechanics for several years and I'm constantly floored at how often they go the extra mile for their customers.Top-notch diagnosticians, super-fairly priced, honest to a fault, unbelievably friendly, and will work hard to get you an appointment ASAP, often the same day.They also don't charge you to plug in the OBD2 reader to pull codes for you, unlike some other really well-reviewed competitor in town ($99 to pull a code? Yeah, I don't #$&! think so--yup, still bitter I went there first).Just truly great people.Enthusiastically recommended.
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August 2023 by KZtheFisher Outdoors
Great People !!!! where anywhere else told me to late to on flat tire which I have in my trunk this guys have no problem to help me ⭐️⭐️⭐️⭐️⭐️ SERVICEWe need more people like this in this worldThank you!!!!
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July 2023 by Joe Zeppetello
Not sure what happened to the old crew, but they are not there anymore. Made an online appointment for oil change Tuesday morning, was told they couldn't do it because of a lack of mechanics. They changed my appointment to Wednesday at 10:30, but when I went there had no record of appointment. They need to get their act together.
