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July 2024 by Katharine MacAlister
Three of them we’re hanging around yesterday three guys one said can I help you in a tone that was very much I don’t want to help you. They needed my drivers license to give me any information at all except for how much the phone cost, but they were really dismissive And unhelpful I’ll never go there again. Thinking Verizon is not the right company for me
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July 2024 by Gabe Carr
Horrible customer service they will talk bad about you behind your back while they think you can’t hear them talking horrible place go literally anywhere else
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June 2024 by Samantha Savaria
They like to harass people
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March 2024 by Somaria Edwards
Verizon has been horrible service the ginormous bill and service for 1 line
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February 2024 by Adrian andre
They treated us very well and explained to us how we could pay less and have a little more services behind them.
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January 2024 by Katie T
Don’t even want to give a 1 star rating! The customer service in this place is TERRIBLE!!! Go in to try and get help with my husbands phone being broken, the employees all just standing around doing nothing, don’t even want to be bothered with answering the questions, very rude, cut you right off mid sentence and then give the answer “there’s nothing we can do to help” We will no longer be coming to this location, as the employees really need to learn how to interact with customers!
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November 2023 by Laura Mullen
Ordered a new iPhone for my husband online. Brought the iPhone we were trading in to this store, as I thought that would be the safest option to ensure it got back to Verizon safely and on time. We brought the trade-in phone to the store on October 1st. On October 18th, I logged into our account and noticed that the trade-in was still pending. My husband went back to the store and they assured him that everything was fine and the credit had been posted to our account. I woke up this morning to find two emails from Verizon, one saying they never received the trade-in and the other saying they were reversing the $830 credit on our account for the trade-in value.I called Verizon and spent 30 minutes on the phone trying to figure out what happened. They Verizon Rep reported that their headquarters just received the trade-in device YESTERDAY! (We dropped it off on 10/1 and they didn't receive it until 11/6). Verizon will take 3 days to process the trade-in, so I have to call back on 11/9 to make sure they properly credit our account again and that they remove any fees for returning the phone "LATE"!I am so furious that we wasted so much time going to the store twice, calling Verizon today and now I am going to have to take more time out of work to call Verizon again later this week.
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September 2023 by Kathy Zack
Jay W was great to deal with. Getting a new phone and he explained options clearly and honestly. He went beyond by switching over all my apps and data on to the new phone. It took a long time(>2 hours) but he stuck with us through the whole thing!
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September 2023 by Sharon O'Meara
Aggravating experience to say the least. Two Thursdays in a row appointment canceled. The second rescheduled appointment for the following week was 11:40am, no confirmation so called at 8:25am to confirm appointment that morning, “confirmed” was the response from the woman who answered the phone.I drove 1 1/2 hours to the appointment only to find out that at 8:13 am the office called to cancel the appointment.I was furious and the lack of responsibility taken for this ridiculous lack of communication. I have no respect for the OT who blew me off 2 weeks in a row, hmm long weekends maybe!?
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September 2023 by raphael riach
It was a good experience. My guy took care of me. I got what I wanted and more . Feel bad hes a raiders fan lol. In all reality it was a great experience. Happy with my phone and internet
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July 2023 by Marcia Pappas
IMO, this is the best Verizon store around.
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July 2023 by l b
Unable to help with a simple matter.
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July 2023 by JG
Well-staffed, knowledgeable reps on site for MOST things BUT in my case they had to connect me, from in the store, to phone reps at the main office. I was still on hold with Verizon support on the phone for 3 hours speaking with 6 different agents before someone was able to fix it. The people on the phone were terrible (except for the last one fixed it (I hope).
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July 2023 by Nestyne Thivierge
Customer service.... Just standing around behind the counter.... Many customers waiting..
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July 2023 by Stanley Miller
Was having sudden phone issues, so I went by for answers. Short wait, manager helped me. Got the problem resolved. Excellent customer service. Thanks again!
