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February 2024 by Barbara Jipson
My husband and I just purchased a desk and hutch unit from The Furniture House. And would like to express our deep satisfaction for the kind and attentive service received. Their knowledgeable staff and knowledgeable delivery service were top notch! Their delivery service were amazing. See for yourself-pay them a visit.
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December 2023 by Gardner Cummings
We worked with Sharon to pick out a new couch and she helped us with everything from picking out the pieces, colors, and materials. It took a while to get but that is expected when ordering custom furniture. I would highly recommend Sharon and Furniture House to anyone looking to add really nice furniture to their home.
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November 2023 by Todd M
Beautiful furniture.
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October 2023 by Michele Moynihan
Excellent service and help. You won’t be sorry!
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October 2023 by Crystal Cobert
Nice, quality furniture. We’ve purchased a couch, hutch, chairs, etc. Everyone is very helpful and the delivery guys are super careful and extremely professional and kind AND prompt with their delivery. Go check them out if you’re looking for quality, solid wood furniture.
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March 2023 by Lynn Corrigan
We purchased a Kincaid sofa from them in 2020. It was a deep seat sofa. I purchased a matching sofa, but larger, 4 months later. I also chose to upgrade the cushions to the same grade as a sofa I had purchased Directly from Kincaid in 2017. When the sofa was delivered 4 months later (during Covid) I realized it was not a deep seat as ordered. Because I didn't want to wait (and I had gotten rid of the sofa I was replacing) Kincaid offered a concession to keep this one. Initially the concession for was the price difference they had charged me for the deeper seating, so not actually a concession. After a couple of weeks I realized these were definitely not upgraded cushions. After a very short time, I felt like I was sitting in a 10 year old sofa. I brought the two different cushions to The Furniture House to show the salesperson and the manager, and the manager did not bother to even sit on the cushions or try to compress them to see the difference. I then took pictures of the labels on the cushions (at the manager's request) so they could send them to Kincaid to verify that we received the correct cushions. How do I actually know this was done. After a lot of back and forth, Kincaid offered to do nothing for us stating that we got the sofa we ordered, which obviously we didn't. And that they considered this matter concluded. As a small business owner, if we make a mistake, we make it right so I can't imagine such poor customer service. I have since taken my cushions to a foam distributor to have them upgraded at my expense. The foam vendor confirmed that not only were these not an upgraded cushion and that these were in fact a very low density and entry level cushion.
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October 2022 by Bridget Urbano
I order a few pieces of furniture from them. After a six month wait my things arrived.It was supposed to be amish made. It had pressed board and not real hickory like what i ordered. It was a $7,000. Piece of furniture.Delivery was bad. Parts missing. Color is off. I have other amish furniture which is gorgeous. After many calls to the store the owner called me. He spent the time on the phone yelling at me. Had me in tears. I will never shop there again.
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July 2022 by She She
Catchy name; but reading the first few reviews of actual people who bought furniture—— my opinion is STICK TO ANTIQUES! The are old for a reason. And I find , cheaper than regular store furniture- which look good.. But if you look it up ; probably a copy of an antique piece of furniture.Would go ther to look around - then go find it in an antique store
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June 2022 by Rachel Helgesen
Very cool!
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March 2022 by Nancy Robinson
not happy. They used to be super. They do not followup. Perhaps if I drove a BMW instead of a Honda they would.
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September 2021 by Bonnie Deiss
Purchasing a barca lounger from the Queensbury store 9 months ago,we noticed the color had gone out of the leather in the headrest area and the right armrest. Our salesperson was very helpful when we brought this to her attention but said we needed to take this up with her manager. After calling Diane,we received a call from Mario. He said there was nothing they could do because of limited warranty. The removal of color from the leather was due to body oils. Very disappointed with the handling of this situation. We will not purchase any future furnitures from Furniture House.
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July 2021 by paul clayton
Helpful staff and no pressure to buy. Had a very specific need that is hard to find. But they tried to brainstorm with me. Quality offerings here, too.
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July 2021 by David Redden
Beautiful furniture, very expensive
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June 2021 by Peter Enzien
The best furniture in the Capital District absolutely beautiful ... the service was great to boot I recommend it highly.
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December 2020 by Kathleen McCarthy
Outstanding service and beautiful furniture. Stacey was a terrific help in finding the perfect piece for my living room!
