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November 2023 by Thomas Castriota
The prices kept rising, again and again - literally 40% within the first year. Then, once my property was inside, it became extremely difficult to move it. So this was a classic bait-and-switch operation - lure me in with a low price and then once I cannot move, jack it up - and keep jacking it up. There are no limits to the amount they will raise it nor how often.From the positive side, the property was clean. The original people I met with were nice but this new remote human service was genuinely creepy. It feels like "how can we possibly cut costs as much as we inhumanly can".Would not use/rent again.
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November 2023 by Sean D
Rep at counter was completly rude. really bad expirence from the time I used thier services. Items stolen, damaged, and just attitude from counter girl. Dont use thier service.
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September 2023 by Marcie Lambrix
Prime Storage is a lovely company with very nice storage facilities and incredibly nice employees. We were unable to meet our moving company when moving from CA to NY. Sarah handled all of the paperwork via email and was even present when our items were delivered. She helped place us in a location that did not result in a long haul and put a lock on our items until we arrived. The facility is clean, well lit, smells nice, gated, and well cared for. I would highly recommend Prime Storage and will be utilizing them for all of my storage needs.
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September 2023 by Harry DeThorne
Came in unsure of how much space I needed to rent out but Liam helped me figure things out quickly. I’d recommend Prime Storage to anyone!
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September 2023 by Sharon H.
Had a great experience renting a unit. Liam and the rest of the staff were very helpful in getting me all set up.
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September 2023 by Victoria Savallo
I am a first time storage renter and I was able to get all of the information I needed from Liam. He really helped me feel more comfortable!
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September 2023 by Jennifer Hinkell
I called a few different storage facilities the other day. After speaking with Liam at Prime Storage my decision was made. I’ll be renting from here shortly.
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September 2023 by Renee Barlow
Renting a unit was easy!! Liam was super helpful and knowledgeable!!
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August 2023 by Rick Monroe
I have been in the hospital between getting dialysis having a heart infection and now an up coming heart surgery I haven't had time to get to the facility to make my payment. It was due on the 16th. The morning of the 17th I was informed that not only was my unit locked but I was job with a late fee. Seems to be quite unfair and even unreasonable to give a late fee so quickly. I'll be making the payment shortly as soon as I am out of the hospital and before my surgery. At this point I'm going to have all the stuff in said unit removed and will get a better unit else where. This place simply isn't worth the Hassel.
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August 2023 by Karen Marshall
I have been very pleased with my new unit with you! I was with Prime Storage in Clifton Park for many years. Now I live in Saratoga Springs.
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August 2023 by Allison Anderson
The process for renting a unit went so smoothly. Liam and Eddie were so knowledgeable! They helped me get exactly what I was looking for.
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August 2023 by Sam Lawrence
I have never rented a storage unit before. Liam was able to make it an easy and stress free process. Thank you!
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July 2023 by K C
They lie to you about prices, and then they lock you out if you’re a little late on your bill. Horrible customer service from Brittany! Seems like a scam also be prepared to buy your own March because I didn’t realize I can buy my own like that. I spent $30 I just locked the day I got the unit which was “free for the first month”. It’s most definitely not free. They just double to charge the next month on you also place!
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July 2023 by B Nelson
Liam and Eddie in the office were very helpful. They answered all my questions and were great! I highly recommend this location if youre looking to rent a storage unit. 5 STARS!!!!!
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July 2023 by Jacob Graham
The gentlemen at the front desk Eddie and Liam were extremely knowledgeable and helpful. The facility was very clean and I was happy with the customer service. Will definitely be using this service again in the future
