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July 2024 by Ryan A Barrera
Ashley at customer service desk was very rude to me during my visit. I asked a simple question and she ignored me and took other customers instead. I don't believe ashley should be a representative at customer service
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July 2024 by Jerry Houghton
I would give a minus star if I could. Asked for help finding the size of my aerator and the employees response was "I have no idea"
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July 2024 by Timothy Hobbins
Hardware store
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July 2024 by Dan Day
Excellent customer service, with none of the homophobic policies like the orange one across the street.
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July 2024 by Floyd Thomas
1-Star for this visit. We ordered a picnic table online, assembled, and ready for pickup on the 5th. Called and inquired about the order and was told it was not assembled. Went to the store and needed to cancel the original order and repurchase because of the free assembly fee. Had to get the table unassembled because the store had no one to put it together. They blamed it on the website. But, to me, it's just another example of big business attempting to get more done with fewer employees at the cost of satisfied customers.
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June 2024 by Jeff Hargett
The guy Jon in electrical is an idiot the appliance area is a joke I will not ever step foot in the Saratoga springs store again .
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June 2024 by Stanley Dsouza
Lowe's has an answer for your projects for the current n future...all under one roof
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June 2024 by Daniel Pawelek
Large selection of flooring needed for the job I was doing
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June 2024 by Nancy Pettit
Lowes has gotten harder to checkout. I used to have a loyalty card that identified me, and as a veteran, it applied a discount on eligible merchandise. Now, after I ring my items up I have to enter my phone number and then someone has to come and look at my drivers license to verify my identity.
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May 2024 by Marc H
Tried applying here multiple times and apparently I'm on the unhireable list even tho I did nothing wrong. Never worked here or caused any issues at the store so I'm starting to think they are discriminating me for whatever reason. The owner won't even reply to my review...
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May 2024 by Eileen Armet
Had what I was looking for after searching 5 other stores
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May 2024 by Gman
Purchased a Hisense French door refrigerator. Model # HRF266N6CSE. The refrigerator does not maintain its proper temperature and needs repair. Hisense Customer Service, if you can even call it that, is TERRIBLE to NON EXISTENT. For a business to have this bad of a customer service makes you ponder how they can still be existence as a company. At the time of the initial purchase, I also purchased a 5 year protection plan. Attempting to speak with a customer service person of Lowes Protection plan is almost impossible. I was sent an e mail link which was to direct me to a "dash board " which is to assist you in repair support. After filling out the support form and hitting submit. I received an error message. This happened over seven times. So, the product that I purchased doesn't work, this website that is suppose to assist you doesn't work and trying to speak with an actual person is nearly impossible. Read the disastrous reviews of Hisense products. Lowes should consider dropping this brand from their stores. An executive of Lowes should try to utilize the protection plan process and see what garbage they are selling to the public. After an hour and fifteen minutes I was able to speak to a support person. I was advised that a service repair provider would not be available for at least 10 days and I should receive a call back from someone in approximately 2 days. Lowes, you need to do better.
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May 2024 by twiley2541 wiley
Great place to get building materials
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May 2024 by Diane Sacca
Steve was great helping us find a laundry water shut off valve and then the toilet flushing mechanism in the plumbing dept. He's very knowledgeable.
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May 2024 by Sean Bruceter
Update: they've stepped up their game a bit over the past few months, and it's my regular hardware store again.
Lowes had been in decline for awhile in my opinion. I used to avoid home depot and I still do but that might change. Every time I leave an online pickup order from this Lowes there is always a problem and I have since stopped using this service. I try to go to ace hardware now and I only go here in a pinch. The customer service is sorely lacking and I prefer to ship elsewhere.
