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February 2024 by Jonathon Locke
Since when do I need to wait 30 days to refill prescription pain medication when the supply is 26 days. Every month for 10 years. I’m disabled veteran and have to pay an aide to pickup this medication and every month they either make me wait until I’m completely out by two days or a full 30 days. Once again it’s a 26 day supply. I don’t have the luxury of picking up medication any day any time and it costs me money to do so when I can. Why is this even a problem? At least Walmart remembers their clients and will make sure I’m refilled the day before running out. Insurance has no problem with that and I’m certain Walmart is breaking any laws. Not too mention I e called Clifton park cvs and they have looked me up and agree there is no reason for these unnecessary waits except that the pharmacist there has a God complex.
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January 2024 by Alison Packer
This is the worst CVS. They make up their own rules about medication. My client had a prescription that is a 26 day supply and every month they tell me that they can’t fill it until day 29 or 30… that would leave my client without his prescription for 3-4 days. Every month I have to call and argue on behalf of my client and last time I called corporate after they told me the prescription was out of stock and they would no a call another CVS that I had to call around. Come to find out they weren’t even out of the medication and corporate had to call them to fill the prescription. I have gotten medicines for other clients from other CVS pharmacies and have never run into this problem.
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November 2023 by C.A.M. Cameron
Our CVS is routinely understaffed and overwhelmed with waiting lines for the pharmacy at most times of day. Pharmacy staff routinely does not answer the phone (you can hear it ringing as you wait) so you have no way to check in advance if items are actually available or ask questions which may avoid an unnecessary trip to the store - which for anyone with a handicapping condition who does not drive can be difficult - much less to arrive and find out the items you needed either are not available or an issue caused them not to be filled. Aisles are routinely filled with needing-to-be-stocked merchandise boxes which cut off access to need items and make the CVS aisles an obstacle course - often only to find the needed item is not on shelf. The store currently has just one shopping cart - heard staff blame it on nearby public housing residents taking and not returning carts. (There are pole systems in other stores which prevent carts from leaving, which would be one solution which would prevent the problem and at least give shoppers a way not to hand-carry items!) And to not find required over-the-counter items, then wait for my prescription in one of the store's routinely long lines - only to find the item was not filled and no one had bothered to contact me and tell me in time to call my MDs office (it's now the weekend, so won't be able to get them now until Monday - meaning three or more nights without required prescription, which could have been avoided if anyone from the pharmacy staff had taken the effort to call me!) I dread dealing with this store and make all efforts to do whatever I can online in order not to have to have these repeatedly negative experiences. But when a scrip is needed ASAP and requires being phoned in and picked up, this is the only option nearby - and still requires transport to get there, which I have to arrange, as my medical condition prevents driving. So to do that only to find the needed scrip was not filled, no one bothered to contact me, my MDs office is now closed for the weekend - and the only way to get the needed medication after the lengthy wait would be to spend more than $300+ out-of-pocket (which I don't have) is both unsatisfactory and medically dangerous - and could have been avoided if staff had bothered to call me or my MDs office, OR answer the pharmacy phone when I tried to call in advance to ask questions about the items!! No meds, ongoing pain, a wasted trip by an imposed-on friend - and a weekend without required medication (or any of the other missing OTC items I tried to find which had not been restocked) - and not even a shopping cart to use. Would you bother with this store if you had any other choice (which is not the case in downtown Saratoga Springs, as this is the only pharmacy left downtown - and they clearly know it!) Sorry for all the local residents forced to use this understaffed and overwhelmed CVS as their only option for the items they need!
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November 2023 by Calla
The cashier was so nice he made my day. I never got his name but he was working mid-late afternoon today Tuesday November 7th 2023.Thank you!Chelsey
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November 2023 by AngryYoungDude
So pissed that you went to not 24/7 anymore. I lost my ability to get my pills. Switching to another pharmacy. Sad.
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November 2023 by OnTheMove
Parking is horrendous & long wait times at pharmacy is unacceptable. Do yourself a favor & get your meds elsewhere!
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September 2023 by Teresa Struhs
When I went yesterday with a question for the pharmacist she wouldn’t even come out and answer them. She relayed her answers through the tech. I felt that was very unprofessional.
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August 2023 by Matthew Smith
The pharmacy staff is rude. They also never answer the phones, ever. They switch prescriptions from your insurance to their “discount card” automatically without informing you! The cost of the Rx is not always less. Then, if you want to switch it back to your own insurance you’ll have to wait in the long consultation line. Ridiculous! Switch your scripts to another pharmacy.
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July 2023 by AVB
The pharmacy staff has generally been nice to deal with. Yes, the lines can be long certain times of the day, which can be a pain for customers but is probably taxing on the employees as well.
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July 2023 by Randall Gerber
Worst pharmacy I’ve EVER been to. They operate by their own set of rules. One of my prescriptions is always a 28 day script and CVS knows that, yet every time I tried to fill when I was technically due they would refuse saying I needed to wait a full 30 days! Also there is no observation of the hippa laws in this pharmacy. The women behind the counter gossip about patients and freely share patients information with each other and their friends. As it is I rarely use this pharmacy and this month will be my LAST using CVS for anything
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February 2023 by Rob Sklenarik
The line to pick up a prescription is simply too long. I was told my prescription would be ready for pick-up at 6:00pm. Waited on a really long line, got up to the counter, and was told it's not ready yet. ? Not the first time this has happened. Then they tell you they can expedite it while you stand there and wait another 15 minutes with a group of disgruntled customers. Now I know why mail order prescriptions is the way to go.
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January 2023 by Courtney S.
Wish you could leave a negative review. Having been going this is CVS for 20 years. But now pharmacy staff rude. Long lines and never have prescriptions ready. Yes, everyone is short staffed but the attitudes are unacceptable. When did it become acceptable for employees to be rude to paying customers? The option of 24 hours is not worth it anymore. No thanks we will go elsewhere!
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January 2023 by Adam Holcomb
It should be a no-brainer that a place of health and wellness shouldn't have its employees smoking cigarettes near the entrance within breath within smell.Incredibly unpleasant catching a drift of someone's cancer causing second hand smoke.
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December 2022 by Jim Purdy
The store is very crowded...narrow isles.Pharmacy more than very busy...alway a backed up line to pick up prescriptionsI wanted in a line of 12 + people, got to the third person when they announced that the pharmacy was closing at 1:30 - 2:00.... no exceptions! When I inquired as to why....."lunch"I asked why half of the pharmacy staff doesn't go to lunch 1:00 to 1:30 and the other half from 1:30 to 2:00. She shrugged her shoulders and lowered the screen.Poor management in my estimation.
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December 2022 by Jon Locke
This place is a joke and no it’s not because they are short staffed or have too many customers. I can go up and down on this place from the lines, to the 4 hours to fill an antibiotic which was told 20 mins. This isn’t a one time issue it’s constantly and as I type this I’m standing here talking with three other customers who have the same issues. I will no longer use this pharmacy just like so many other people who have reviewed it and said the same. CVS CONGRESS ST is by far the worst CVS pharmacy in the northeast. No contest.