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November 2024 by Craig Herrick
Recently (2024) renovated and very much improved…. The new Courtyard design. The room s are comfortable and contemporary. The staff is accommodating. The location is a short walk from downtown.
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October 2024 by Jess Jones
Hotel was decently clean. Management was very unprofessional this morning while checking out. Angis at the front desk made up for the poor management by helping me right away. Breakfast was the only thing that made my stay tolerable. Destiny and Francesca had outstanding customer service and went out of their way to make sure my food was perfect. They have seemed to be the only cheerful employees in the building today. Very discouraged with how management acts towards their employees.
Walkability: Walking distance from broadway
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October 2024 by Marcus Hunsaker
Staff was definitely unmotivated and lacked any effort to help out. I’m easy to please most of the time and was underwhelmed.
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October 2024 by Michael Luciano
Room had a very unpleasant odor and a sticky substance on the floor when we entered. Front desk agent refused to change our rooms. Not the best environment for my wife and toddler. Normally I am Marriott all the way but if you are staying in the area check out the Hilton right up the road before staying here.
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September 2024 by Ann McManus
We had 2 rooms and both rooms had the same issue with the smoke alarm. It was like a strobe light on the wall that flashed every 30 seconds.
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August 2024 by Suzy Albornoz
Great place! Close to everything, everyone is super friendly and helpful
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July 2024 by Moshe Jacobs
Amazing experience, would definitely come back.
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July 2024 by Mark Anthony
Bed was low to the ground. Bed was hard and uncomfortable.
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July 2024 by DeeAnne Wymer
Renovations have apparently been completed and I found my state to be quite comfortable and the staff extremely helpful
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May 2024 by Lyes DJAMA
Need to be refreshed, good location.
Poor breakfast
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May 2024 by Zach Shephard
Great location in Saratoga. Construction in progress, but the real issue was the room housekeeping. No services at all during the stay, and when requested they still didn't get completed. I was highly disappointed in this hotel.
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April 2024 by Jeanine Fox
This hotel is under major construction.
-All this week no water from 9-5pm.
-Construction starts at 7 AM
And is non stop hammering and drilling!
-The elevator is not available when Contruction is starting their day.
-No hot food meaning breakfast
- Had no heat in my room
- Can't call the front desk, the phone doesn't work in the newly renovated suite
The kicker is I put up with all this ALL week and asked for a late check out 1 day because of the snow storm, and got an attitude from the desk. After all this, all week. I cancelled next weeks reservation already!
P.s. the ladies on the night shift are lovely and sweet!
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March 2024 by Ms. Perfect
Staff were very polite and helpful. Bed was comfortable. Huge crack in shower, TV didn't work and no remote control. They were doing construction on the upper level which interrupted my sleeping at 730am.
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December 2023 by L
Bree the front desk person was so helpful and friendly. Too bad that thus hotel is understaffed. Bree worked her butt off and deserves a raise . She personally csme up to the room to fix something thst was
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November 2023 by Zachary Piech
Appreciate the free EV chargingWalkability: Near restaurants bars and downtown
