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February 2024 by Melissa Gamache
Go in today to exchange money for Canadian currency but neither teller "works" at this branch so they couldn't order it for me. I then went to Adirondack trust and opened a new checking account and received the Canadian currency since they keep it on hand. Bye Citizens you've been nothing but a hassle for years.
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September 2023 by Anthony Cats
If I could give 0 I would. I tried to open an account. Had to pay a last due and did as instructed. Was told several different stories and the customer service / teller was just awful. He and the bank manager acted as if they didn’t want my business. I paid my debt but I will not be banking with them. They have zero interest in helping ppl.
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July 2023 by Michelle DeGarmo
I’ve always had good experiences with this branch. Everyone is helpful and kind. I’ve had my business and personal accounts here for years.
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May 2023 by A P
Customer service that made me wish I had opted for the ATM. Branch closes at 4pm, which helps few ppl.
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February 2023 by Alexander Lombard
Worst location ever! Avoid like the plague.
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January 2023 by Brian Burns
The staff there is very nasty and won’t help you.
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December 2022 by William Dudley
Worst bank ever. Started a business account so I could process payments faster for customers. Citizens sold me on next day availability of checks deposited. My most recent visit I showed up with a certified check, remittance statement and contract and they placed a 5 day hold on my check and my account. Now my customers are left without heat while I wait for the “certified” funds to clear because CJ the teller decided it was a good idea to mess with a business account. Will most likely be dropping this bank account and going with a better bank very soon
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April 2022 by Gail S.
Your ATM card unlocks the door! Good Service, easy website. Customer for many years!~
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April 2022 by Gail
Citizens Bank has provided very good customer service to me for 30+ years. Wish there was a drive up window, but understand the location prohibits that!
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April 2022 by Valley Management
I've been treated very nicely by the folks at this branch.
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February 2022 by Raymond Mailloux
Very poor customer service today. I am so upset after a 40 year relationship with this bank. The man that I was seeking help from was completely unreasonable and completely incompetent. Bad reflection on this bank. It’s clear he’ll always be just a teller—no skills! I’ll be closing my account because of him next week. Wonder how many others have done the same... very sad...
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November 2020 by Lulu
This is a new bank on Route 50, close to the Price Chopper/Dollar Tree plaza. They have a 24 hour indoor ATM. Great location. Efficient bank tellers. Overall great place to do banking.
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December 2019 by Monica Harrell
This bank keeps taking money from my account without any trace and I know it’s being stolen because I have everything written down in my account book, how do I handle a situation like this? I feel like there will be a big dealing in court for this, I’m almost most certain I am not the only customer with this going on!
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February 2019 by Kat Dahlgren
Need to work on your customer service. One of the poorest experiences ever.
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July 2018 by Max Walker
I am now in hour 4 of sitting on hold trying to deal with fraud on my account, this is literally the worst customer service I have ever seen.