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February 2024 by MetsJets Phish
Was not a very good experience. Tried to purchase a TV and the whole thing was a disaster. They misled the condition it was in on the website, did nothing to remedy my issues with the purchase, I don't think I'll be purchasing anything from best buy any time soon.
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February 2024 by Betty Powell
Madison is great.. She is very knowledgeable and cares about her clients.. Never a long wait and always leave pleased with her help..
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February 2024 by L M
Yesterday I tried to purchase an open box TV from the website to pickup at Saratoga store. The description of product was "excellent - looks brand new, includes all original parts/accessories, contains packaging" It was discounted about 30 bucks off the normal price. I'm out of work dealing with medical issues so spending almost 500 bucks is a big deal for me.I make purchase online and about an hour later I get the alert that it's ready for pickup. I get there and find out the TV I purchased didn't have the packaging, legs for TV to sit on, or the remote. I can't help but feel like they purposely left out these details so someone would make the mistake of purchasing it, thinking they would honor what the customer had been told when they purchased the product.I've purchased open box things before and never had this issue. What's worse off is now they get to hold my debit card purchase funds for up to 11 days. Why is it that you can immediately take the funds out of my account but cannot refund it immediately? I drove 20 miles each way to pickup this item so I lost gas money as well. I really think they should have made the situation right somehow like give me the missing components that were promised or something. And yet the website still lists the same TV saying it's still in excellent condition not missing anything -way to learn from your mistakes and care about your customers that pay your salaries.
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February 2024 by Ron Hayes
Grabbed a USB Wi-Fi dongle that was priced at $16.99. There were 4 other ones there. Went to register and it said $60.99. Manager would not honor price. It is why I would rather go to Walmart or Amazon.
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February 2024 by Kim Hallmark
The store supervisor Vera, was awesome. She helped me with a return and I am EXTREMELY happy ?She should be the store manager
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January 2024 by Lynn Haberland
The individual that answered the phone was extremely patient and helpful. Which is more than I can say about the store.
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January 2024 by Samantha Gruber
I have never been more happy with customer service in a retail store. I came in to Best Buy with no appointment and spoke with Brandon. He informed me I Should have made an appointment but he wasn't super busy so he still took a look at my laptop. Which I greatly appreciate. After having to do at least an hours worth of work with the laptop I was able to retrieve my files i desperately needed. my laptop was shot and he gave me an in store recommendation to the closest laptop they had in my budget to the one I brought in. After it was all said and Done I highly recommend geek squad in Wilton. Ask for Brandon! he was the best.
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January 2024 by Robert Pettit
Got a good deal on tablets
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January 2024 by Jeanette Calderon Luciano
The best store
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January 2024 by Cora Larsen
Always a good experience
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January 2024 by Jacob Narkiewicz
Was looking for camera accessories and found a nice tripod but noticed that almost all their lenses for cameras were sold out ?
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January 2024 by Michael Rosenthal
Terrible customer service and they way they treated people next to us... horrible... avoid this one... very disorganized
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January 2024 by Marta Baxter
I waited 20 min in printers, asked for help 2x. Left went and bought one at bjs.
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January 2024 by Jeri Lee Towne
Could not find. What I wanted .Then a few items were too expensive
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January 2024 by Darren Briggs
They are fairly attentive and want to make sure you are finding what you're looking for! I bought my Samsung book (laptop) here and was impressed with the customer service and their explanation of information ℹ needed to know about the product and protection plan, etc.