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“You couldn't ask for a better team. They handle quite a bit that really should be researched by the customer prior to stopping in. Dealing with the public is a job in itself let alone handling multiple, difficult questions with a rush of people all coming in at once. They're staffed essentially on a shoe string budget so we want to try and make their job easier because we certainly need them. Tips: Try the USPS web site for passport Q&A. Tracking info - go to the USPS web site for simple tracking assistance. Missing, late or damaged mail & packages - go to the USPS web site as they have a plethora of info to help assist you. Lastly, make sure your item is properly packaged / sealed for safe arrival as they cannot pack / tape loose boxes on site due to how busy it can be during the day. The office may seem slow one minute but two minutes later they could have ten people in line. They do have some packing materials on site for you to purchase and pack independently in the back area. Help them help you – Jerry Maguire :)”
8:30AM - 2PM
9860 Niagara Falls Blvd, Niagara Falls
Post Offices
“I come to this post office several times a month. I almost never have to wait in line. Everyone who works here is professional and friendly. They have never made a mistake with my mail. The building is very nice and big enough to accommodate everyone when there is the rare line up. They also have an after hours kiosk where you can self mail priority packages. There is always enough staff on hand to make things move quickly. It’s wonderful to have a post office so close to my neighborhood!”
“No line. Waited less then 2 minutes to be helped. Clerk was Knowledgeable and gave me many options but wasn't friendly and didn't laugh at my joke. Over all good experience. Now let's see when my package arrives in Colorado. Merry Christmas Post office.”
“I love this Post Office! All the people who work their are great! Fast, efficient, professional and always polite and fun to talk to! Special Thanks to Darcy, Larry, David, Matt, & Mike! Thanks Guys! Your the best!”
“Just called to see if they could help find a valuable misaddressed package which tracking showed as having been sent for destruction as undeliverable. Spoke with Brad who managed to intercept the package and called me right back. Great customer service. Thanks again, Brad!”
“Today is Tuesday 12/12/23. It was approximately 11:13 am. Outstanding customer service. I wanted to say I witnessed an employee (guy who does passports), help an elderly woman with mailing her packages. She had picked a box too small and one of her Christmas presents was to the side and she said "don't worry, she will mail it another time". The employee asked for her permission to look in the box and said he thinks he could get a box that would fit everything. I was very impressed with his willingness to help and taking the initiative to get the right box for her packages. I told him as I was leaving "outstanding customer service"”
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“I had the pleasure of dealing with Courtney over the phone, and Brigid in person. Both were not only professional but also very empathetic and understanding of my issue (a lost package due to incorrect address submitted by me) and went out of their way to assist me. So thankful for their service, and highly recommend this location!”