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November 2023 by Laurie P.
I brought my car in for an oil change on 8/9/23 and the service department told me I had $2300 worth of necessary repairs. Most of what was on the list was called URGENT. I told them I couldn't afford it immediately but could in a couple weeks. I WAS a customer for more than 20 years. They recommended not driving the car while waiting to have the money. I left and stopped at another repair shop who, without looking at the car, looked at the work they wanted to do and they said they would charge me under 1000. I rented cars twice and then brought the car to 2 more places and they actually checked each thing on the quote and said I do not need this work. THEN I drove to another Mazda dealer and they said I didn't need this work. I then called THIS DEALER and left a message for service as well as calling again to speak to the owner and spoke with someone in sales and asked for a call back and never got one from anyone. I am so upset that 20 years of trust was not appreciated and never got a call back again. I have since driven more than 6000 miles, did get my car serviced, it only needed an oil change and recommended changing spark plugs and it cost under $100. I am buying another mazda but never from Smithaven and any of my neighbors and friends have seen this "urgent" quote and the actual quote for necessary repairs from 3 repair shops, one being a Mazda dealer.
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November 2023 by Sm Khalique Zaman
I love my new car. Steven Saladino was a great help. He very professional, excellent customer service he provided and he was very knowledgeable. I will tell all my friends and family to ask for Steven in Smith Town Mazda for their next car. I highly recommend this place for everyone to go and check it out.Thank you for your help.
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October 2023 by Adam Penna
This is the only auto group id send my daughter to, on her own, to pick out her new truck. We just left and it was the fastest car delivery I ever been apart of. Joe Coke took great care of Angelina, and Dave in finance was a pleasure to deal with. If your in the market, stop by and ask for Joe Coke, and you'll see what I'm talking about. Tell em Paul Hogan Sent ya.
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October 2023 by Tony Nason
So as an avid procrastinator, I waited until last minute to deal with my lease that was ending. I ended up going to Mazda to see Johnny “Colorado” frish on recommendation from a family friend and I was not disappointed! He very quickly, calmly, and professionally got me into a new car that I love! Truly a life saver thank you so much John for your efficiency and all around great vibe!
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October 2023 by marielle galicia
We are very grateful to have met Adam Pruzan (BEST SALES PERSON IN MAZDA SMITH HAVEN). He went through a lot of trouble to get us a car even with zero credit score and really complicated case. He was the only one who willingly helped us when we came back to Mazda Smith haven, others just didn’t bother to help us further. We give all the credit to Adam for going extra mile for us! We will definitely refer other interested buyers to this guy!
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October 2023 by Cindy B.
OMG! I really got a "Real Deal"! Thank you Brett Saslow for steering me to your Mazda Dealership with your commercials! I went to Smithhaven Mazda to purchase a CX5 for my daughter on her 40th Birthday We got a beautiful 2020 machine grey touring and my daughter couldn't be happier . Thank you Dennis you were wonderful and Thank You Dave for getting us a Great Price on the car, extended warranty & maintenance! You guys Rock N Roll !
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October 2023 by Rhandy M.
2 moths ago I brought my car in because my starter was failing. They told me it was nothing. Then again car wouldn't start. Kept my car for a week, called me and told me some gps device was draining my battery (a device I've never seen) it was the starter (they did not believe me) they gave me a new battery and told me that was the problem. 1 month later the problem returned. I am now 2k passed my warranty. They lied to me. And Now I have no choice but to buy a new starter on a lease i plan to return.
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September 2023 by Magdalena Raznikiewicz
I would recommend Smith Haven Mazda!!! I always get a professional and top notch service. John Colorado is the best salesman ever. He always makes sure all your needs are met. He is professional and friendly. John will be able to answer all your questions and make sure you would get the best deal possible. Car purchase process is always smooth. The dealership is very customer friendly with a great wait lounge, coffee and water. Smith haven Mazda you never disappoint. Thank you.
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September 2023 by Nicole
JUST picked up my new CX5, and what an amazing experience! Jonny Colorado was SO quick and got everything lined up and ready with no delays, no drama, only excitement!What I also liked about Smithhaven Mazda is that they let you know your additional options, and how that could benefit you, without the hard sell which I generally find a huge turnoff in the purchasing process. Considered myself educated on additional options I chose, not forced.Such a great experience with them! Next Mazda will be from Smithhaven as well!
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September 2023 by Lauren Cahill
The outstanding customer service at Smith Haven Mazda was the main reason for buying a vehicle from this dealer. I felt welcomed and valued from the moment I walked in. I was greeted immediately upon entering the doors. The showroom was modern, clean and comfortable. The salesman Adam was knowledgeable and patient and not pushy. Everyone I spoke with at the dealership was polite and respectful. The loan officer Dave was helpful and again very patient. It is hard to find businesses that aim so high on customer service and I was happy to lease a new vehicle here.
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August 2023 by Jay Matuk
Jonny Colorado is first rate. Fair, professional, and friendly. Ryan is excellent as well, as is the manager. No nonsense transactions are what brings us back every time. My wife can’t believe she was smoothly transitioned from her old lease into a new one, within a few hours!
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August 2023 by Nicolette
I thought buying a new car for the first time was going to be very stressful, but Dennis at Smith Haven Mazda made my experience easy and comfortable. Dennis went above and beyond to make sure I got the car that was right for me. He was very patient and he went out of his way to teach me all the new technology within my 2023 Mazda CX-5. I can’t thank Dennis enough and I encourage people to look for him if you’re ever at Smith Haven Mazda to purchase a vehicle.
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August 2023 by David Schulman
Leased my new Cx90 from Joe cokes! This guys the best, knows the car inside and out and got me a great deal! The finance dept was excellent as well! Shout out to Kevin Duffy, the management staff and prep dept for doing such a great job detailing my new car!Thanks for everything guys!
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August 2023 by Cathy M.
My car went in for an inspection and oil change It suddenly needed $1600 worth of work RUN RUN RUN the other way they are scammers so sad and pathetic . So sorry i went there
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July 2023 by Caylin Williams
Phil was amazing. I came in to buy my first ever car. He walked me through the process, very straightforward and made sure it was smooth. Phil was very knowledgeable about the car and its features. I highly recommend buying with Phil.
