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March 2024 by Douglas S.
I've known the people at Performance for over 4 years. I work for Enterprise Rent a Car and we have been setting up hundreds of rentals for their customers over the years. Everyone that utilized the artisans at this shop have routinely indicated to me the amazing work they do, so I told them, if my time every comes, I will give them a try. A few days ago, I dropped off my 2022 Subaru Crosstrek to have the front bumper repainted as there was some paint cracking from a minor accident. Two days later I pick up the car and it's absolutely perfect and the car was detailed too. Tanya Wilson is the adjuster there and an outstanding person. She's extremely knowledgeable and very empathetic to all customers. She allays the fears and trepidation that customers often feel when faced with car damage from an accident. This is the shop you take your car when speed, perfection and 100% satisfaction is your goal.
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March 2024 by Norberto Maldonado
Had my truck rear-ended and the driver that hit me left the seen of accident after contacting my insurance company and them recommending Performance Auto Body I'm so happy I chose them to do the repairs as soon as I contacted them got a call right away from Tonya! She arranged for me to go to the shop for an inspection she walked me through the process and helped filling out all the paper work took my truck my truck in and as promised work was completed in the time frame she said! When I went to pick up my truck all the paper work was done my truck ready to take home and the work was top notch!! Will definitely recommend to my family and friends any auto body work that they need done go to Performance Auto Body you will not regret it!!!
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November 2023 by Ronald Hoage
FABULOUS organization.The staff are honest, friendly and professional.Exterior is clean and well maintained.Office is neat and well kept.My granddaughter had an accident. I researched several repair shops in the area and based on what I observed chose Performance Auto Body.Tanya, Estimator, is very proficient and provided a detailed report supplying all the parts required, where they came from and the individual prices.The parts were ordered, the car was brought in and work was completed a day early and it looks perfect.Also the work is guaranteed.This is the way a business should be run.I would highly recommend this organization to all.Services: Painting
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June 2023 by Paul Iovino
Experienced body work and great customer service highly recommended for your vehicle needs
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June 2022 by Afzal Sheikh
The manager/owner of this store was disrespectful, patronizing and lacked professionalism. I went back to store to have her take a look at my lift gate latch that they fixed on their last job. Since it broke again because they did not do the job properly,I hoped for a quick repair . Her tone was flippant which I did not appreciate .” Did you not hear what I said?” “ If I fix it you will break it again and again” “ you broke it because you are opening the life gate too hard “ I don’t need your commentary - just say you are not up for the job. I was willing to pay for the job. I drove down the street and had the latch fixed at another auto body shop.very unprofessional and rude women
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February 2022 by andyweik66
I just left there having them check my car that was just in an accident. They were so very nice, very helpful, and very patient with me. Can't wait to go back and get the work done! Thank you Tanya!!
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January 2022 by Jerry Meyer
Unfortunately, a second vehicle of mine required repair at this shop. As first time, extremely professional service in office, kept me informed of expected delivery date of parts and when they actually arrived as estimated.). Worked directly with my insurance company. Excellent work, car cleaned upon delivery. As an aside, I mentioned to claims adjuster that I was using Performance Auto Body, and he indicated they are an excellent choice.
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December 2021 by Man Trinh
I was recommended Performance Auto Body by my All State insurance after my car was hit while parked. Jim saw after my claim and initially seemed very poised and honest in helping me fix my vehicle.A couple of days later, my insurance totaled out my car. Jim who had already known that I planned on retaining the vehicle to fix regardless, then tells me that they would not be honoring the rates that was given to me through their partnership with All State. He stated that if I chose to work with them, I would be paying higher rates than what was already stated in my claim through All State. When I asked what those rates would be, he neglected to give me a definitive price that I would be paying per hour.Now is this type of practice illegal? No, but it isn't common and it shows the true colors of a business that prioritizes making money over their costumer's well-being. It seemed like Jim was trying to take advantage of me given the fact that my hands were tied and my car was not drivable even if I wanted to move it to a different shop.I went to speak to a different auto body shop down the road called Bi-County Auto Body. I told them about my current situation and they were surprised that Performance Auto Body was trying to raise my rates. Luckily for me, Bi-County Auto Body agreed to honor the rates that were given to me through All State, even though they had nothing to do with my claims.I typically do not write reviews when I'm dissatisfied with a business but I am writing this to warn others that might be considering using Performance Auto Body for their vehicle repairs. They are sketchy and they will do whatever it takes to put more money in their own pockets. After my own frustrations, I am not surprised by all of the other bad reviews that was written about this body shop. If you are looking around for body shops, Bi-County Auto Body is less than 1 mile down the road.
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December 2021 by Steven I.
I went here to have two van doors put on my work van They did it within my timeframe it came out terrific and more important they were very businesslike and treated me like a customer should be treated thank you jim.,It was a pleasure doing business with you hopefully never see you again LOL don't take that personally lol. Nice experience!!!!
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November 2021 by Scott Renaldo
Performance never fails to provide a great experience at a stressful time. They have fixed my car, my moms car, and my brothers car and it all went smoothly. I used to work at Enterprise down the street and have worked with them in the past. They are one of the most honest shops around. If your looking around Smithtown for a good shop stop your search here. This is the place to get the work done.Service: Body & Trim
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November 2021 by Lorraine P.
Just picked up my daughters car today and we are so happy with the repair! The car looks better than new and was even detailed inside the car. We received daily texts to let us know how things were going and the car was ready exactly when they told us it would be! Amazing customer service!! I would without a doubt recommend Performance Auto Body! Thank you for making what is usually a nerve wracking situation an easy and pleasant one!!
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September 2021 by D D.
I had a little fender bender recently (not my fault) and Performance Auto Body came highly recommended. Everyone was a pleasure to deal with and they did a fantastic job on my car. The painter gets 10 stars for the work he did. My car looks like new and I couldn't be happier with the service I received at this body shop. If I have any issues in the future (and I hope I don't) I would bring my car back here in a heartbeat.
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February 2021 by Mark
They were pretty good. I would use them in the future.
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February 2021 by Louis Gates
Great work, great people
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September 2020 by Judy Wertheim
Performance Auto Body is EXCELLENT on every level! Unfortunately,I’ve had to use their services more than once because of damage done to my car. In each instance,the repair work they did was meticulous down to the last detail.The employees I’ve interacted with there, Tanya, Michelle, Jim, and others, were EXTREMELY knowledgeable, helpful, and friendly! They’ve always been willing to take the time to answer questions and explain what they needed to do to restore my car. In addition, they’ve arranged for someone from a nearby car rental place to pick me up and facilitate a car rental...one less thing to stress about!I can’t recommend Performance Auto Body highly enough!
