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January 2024 by Kevin Chin
seamless recall repair….
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January 2024 by Barney S.
Horrible.The service folks at the desks will literally talk shit about the customers while others are waiting in the 'waiting room'. They also have the most unprofessional conversations amongst themselves and are so unaware of it; again, while customers are waiting in the waiting area.Their service is crap. Their reps never return calls when needed. I had to call one moron 5 times regarding an insurance/ windshield issue. That was 5 months ago, I'm still wasting for a call back.They don't tell you the services they don't provide, like a basic alignment. And then they bang you when all 4 of your tires are shot after 12-months. Despite my car coming to them for every service.Horrible service center; gang like mentality and crap service.Try dealing with their sales center....I tried to buy a car off of them, the cocky sales rep told me to 'go shop it's; well I did, and found a much better deal elsewhere.Avoid this Subaru at all costs.
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October 2023 by Lizeth A.
Beware for service after buying a car. They will not answer emails or chat messages on their website. They say they will get back to you and then dont. I need to get an automatic starter and they said they will contact me and then once they did and I replied they never got back. HORRIBLE COSTUNER SERVICE BUT I GUESS ONCE THEY GOT YOUR MONEY F- U THEN.
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September 2023 by Edwin D.
Hate to say it but I'm another statistic of the abuses of this Subaru services dealership. They didn't even complete an inspection scheduled. If I could leave zero stars, I would. Do yourself a favor, find another dealership or repair shop, DO NOT COME HERE TO GET RIPPED OFF. I will report them to the Better Business Bureau. They tried to upsell on ludicrously priced parts when all my trunk rear gate needed was to be re-programmed. Same guys that fixed a backlight and purposefully damaged a front headlight. RUN AWAY FROM THIS SCAM OF A BUSINESS! They will waste your time and overcharge and overprice. ZERO TRUST ON THIS PLACE.
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September 2023 by Joel Brown
Excellent customer and vehicle service
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July 2023 by H H.
My sales consultant Lauren and the management at Rye Subaru were fantastic. There was no pressure, their main priority was to get me in to a car that I was happy with. I am a difficult client and it took a while for them to find the right car for me, but they succeeded. After the purchase Lauren has remained in contact with me making sure that everything is good. I am very happy with the service I received at Rye Subaru. I guarantee the next time I purchase a car, I will be visiting Lauren at Rye Subaru.
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July 2023 by Karl W
Good location
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February 2023 by Tara W.
Josh is a huge asset to this dealership. Extremely helpful, responsive, friendly and honest. Once we set our parameters, he did not push our pedal anything further. He went above and beyond in making our trade in and new lease a smooth, painless, and quick transaction despite many hiccups on our end. In an industry sometimes known for their overt and overbearing salesmanship, Josh is a breath of fresh air.
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January 2023 by Hiram Daoud
Love Rye Subaru parts and service department very friendly and they know what there doing thanks John for being so helpful.
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January 2023 by Steph Q.
I desperately needed to service my car and get an emissions test before the end of the year, and these folks took care of me even when they couldn't find my online appointment in the system. They took quick steps to make sure the software would be working in the future, and were done in under an hour (gotta love the New Year's time crunch!). It is an ideal location near the 95, the Metro North train station and downtown Rye, so you don't have to wait at the dealership if you don't want to!I highly recommend this service center!
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September 2022 by Jessica M.
Finance guy with the Aussie (?) accent is super, super shady. Pay close attention to your paperwork and your vehicle deposit. They will give you an all inclusive price for the car, then if you want the car/agree to price will ask you to leave a deposit (normal). Then when you come to get the car, they tell you the deposit was worked into the price of the car, even though they didn't know what your deposit was going to be when they gave you the final price. Then they try to add on all these surprise extra fees. GET EVERY LAST DETAIL DOWN TO THE PENNY IN WRITING BEFORE YOU AGREE TO THE PRICE AND MAKE SURE THEY APPLY DEPOSIT APPROPRIATELY. Will never buy a car from here again! This guy has no integrity! The service department has been great though. Thats the only reason for two stars.
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September 2022 by Sidhant R.
Told me over the phone that a basic service (tire rotation and oil change) would take an hour. Ended up waiting 3 hours and they were completely unapologetic for the delay. Do not offer shuttle service or loaner cars like other Subaru service centers in the area.
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July 2022 by Linda D.
I walked in one afternoon on a whim. I was greeted immediately by a gentleman named Casey. I explained to him what I was looking for in a lease. He said let me get you to David. In no time they were both extremely helpful. They got back to me the following day with all the details. I was in agreement with them, it was the 4th of July weekend, so we said we would speak after. I called them and said let's do it! Less then a week later, my 2022 Subaru Crosstrek came in, and picked it up. I MUST say, cat buying experiences usually suck. BUT this one was great. No playing games, no hounding, just a really smooth deal. I must say that the 3 gentlemen I dealt with, were all great. Very personable, I felt like I knew them forever! So if you go in, see Casey,David and then I deal with Garry who was the financial guy! All great. Thanks Guys!
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June 2022 by Rick R.
I went to pick up my car from a warrantied service they scratched the car in several places on the driver's side, after first pulling out and offering me the wrong car. RudeNo attention to detail. What a terrible experience their service is.
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January 2022 by alvaro Jimenez
Unprofessional and unwilling to help.
