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April 2024 by Nelson Solís cornejo
Terrible service!!! I went on Monday, April 8, 2024 and the cashier lady named Aguirre made my transaction wrong, she justified herself by telling me that the vending machine was not working and she transferred the problem to her colleague, (she finally solved my problem) I had to be answering questions from a call center and wasting 40 minutes of my time, I'm already in trouble at work for being an hour late. Who is responsible for that? The lady with the last name Aguirre did not apologize to me, she did not explain to me that she had to go through that entire security process, nothing, she just cleared up the problem. While ago, there were more professional cashiers with better treatment towards customers, it was really unpleasant to go to that location.
Terrible service!!! I went on Monday, April 8, 2024 and the cashier lady named Aguirre made my transaction wrong, she justified herself by telling me that the vending machine was not working and she transferred the problem to her colleague, (she finally solved my problem) I had to be answering questions from a call center and wasting 40 minutes of my time, I'm already in trouble at work for being an hour late. Who is responsible for that? The lady with the last name Aguirre did not apologize to me, she did not explain to me that she had to do that whole security process, nothing, she just cleared up the problem. A while ago, there were more professional cashiers with better treatment towards customers, it was really unpleasant to go to that location.
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February 2024 by Kevin Kelly
This is the most frustrating bank to deal with. They make every little thing super complicated. Their simplified banking is the most complicated banking on the planet and their customer service is atrocious. They really need to hire some people from Schwab to learn how to simplify banking.
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February 2024 by Tim K.
This is the most frustrating bank to deal with. They make every little thing super complicated. Their simplified banking is the most complicated banking on the planet and their customer service is atrocious. They really need to hire some people from Schwab to learn how to simplify banking.
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August 2023 by kathryn palmer
Went into branch to open a trust account. Filled out all of the paperwork (took about 45 min) was told it would take 48 hours , they sent everything to main office/branch and they open up the trust. I was told she would call me the next day. Nothing ever happened went down the street opened trust there. Get it together citibank
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July 2023 by Haim Y.
The business Manager mrs kiki Completely unprofessional, tried to open account. Came twice to signed same documents, no return phone call , I'm really upset, it doesn't take a month for an American citizen to open an business account,In the and The business Manager mrs kiki wasted our time over a month for nothing Haim yusupov
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March 2023 by Hector Martinez
Staff are always helpful
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June 2021 by Gustavo Paltin
Customer Service So Bad.
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November 2020 by Angel Penaloza
Terrible customer service! Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management & bankers. I would not recommend this bank to anyone.
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January 2020 by Alfredo Ajjam
I opened an account in April 2018 at this Citibank branch. At the moment of opening the checking account there was a promotion in which I would receive 400 USD if I brought a certain amount of money to the account. This is as per promotion WDPUHXJRR9 ‘Make the Move Now to Make a Cash Bonus’. All documents were fully filled at the moment together with the branch’s financial advisor. After almost 2 years, I am still chasing Citibank via Customer Service for getting this money paid into my checking account. Pity! Very Disappointing... For those in the corporate world: this is a clear example of how a big bank neglects customer centricity as part of standard corporate strategies.
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April 2019 by Nicanor Cordova
Great location
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July 2018 by Biplav Srivastava
Citibank used to be good but has gone from bad to worse now. They closed my account without notice for 11 days, found themselves at fault but do not want to take responsibility for the disruption and wastage in money and time they caused. Highly avoidable.
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May 2018 by Zachary Ehrlich
good bank been with them for years i come to this branch pretty often. has handicapped accessible parking lot and each access atms and desk.
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April 2018 by Simon Ross
Serves one type of customer. Banking policies are 90's , competitors are superior.
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April 2018 by Rosemary P.
I stood at the reception desk for one hour hoping to find a notary. I was totally ignored & gave up. I would have appreciated discussing what I needed with a wait time estimate. I have banked with them for over 20 years & plan to find better.
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May 2017 by Dwayne D
Perfect places to go to and get fees. Are no help if you lose your wallet and is in need for some cash. No verification process no good customer service
