8:30AM - 5PM
206 W Commercial St, East Rochester“Not from the area, but staying with a local friend for a couple months to enjoy the greater Rochester area. I sent some Amazon orders to our friend's home outside Avon, but transposed the house number. Tried to get things updated with Amazon, but wasn't possible. Found the PO local phone number and gave it a try. Spoke with Julie and explained the situation and my mistake.She advised that she was going to update the local USPS carrier and that they'd attempt to hold the parcels at the PO until I'm in the area and can pickup with state ID.Just got a voicemail from Julie that the parcel we thought was absolutely going back to the Amazon seller was still in Avon and they held it for me. I know folk complain about the government and its agencies... BUT there's NO WAY the commercial competitors of the USPS would have gone SO FAR ABOVE & BEYOND for a random customer.AWESOME customer service Julie and Avon USPS team!!! Thank you for being dedicated professionals!”
10AM - 1PM 2 - 5PM
772 Erie Station Rd, West Henrietta“I come to this post office regularly to mail packages or pick up packages that requires signature.I’ve always had a great experience and I’ve always been treated cordially and professionally.I come here to renew passports for myself and my family and they have been very helpful with that too.Passport day is crazy... get ready for a long line, but the staff at the post office always take it with a great smile, fee cookies and coffe.”
“After a poor experience at the hfl post office I came to this post office to get a new passport. Savannah helped me and was so so kind and patient. I really appreciated her being clear and so kind this morning. Someone give that girl a raise”
9AM - 5:30PM
1900 S Clinton Ave Suite 25, Rochester“One of the better post offices in the area although, the line can get long at times. But not always. A great place for your post office box because the lobby is open 24/7.”
10AM - 1PM 2 - 5PM
525 Thurston Rd, Rochester“I live right down the street, and i believe people are Miss understood, the lady is very polite and professional at her job, and to her, i wanted to say, thank you for everything you do.”
“Even though their website says they do walk-in passport applications, they don't. You need an appointment. Thankfully we had an appt for a passport and were helped by a friendly staffer.”
8:30AM - 5PM
1614 Penfield Rd Suite 2, Rochester“Honestly of all local post offices in my area this one is tops. From someone who sells a lot online, seems like literally within an hour or so after I drop a package off in their package drop its scanned and on their way. Makes my customers happy to see its been shipped quickly and I look like a hero.”
“I’ve come here multiple times and chatted with Sydney who is by far the most polite and helpful worker ever. Extremely knowledgeable and kind. You can tell he takes great pride in his work. I don’t say this often but is honestly a perfect example of great hospitality and customer service!Sydney you are wonderful!”
“Generally really happy with the service here. However recently they have been locking doors during day saying carrier issue be back in 15 mins. Only to see 4 employees behind counter not doing anything.”