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August 2024 by Arron Aldrich
11 months later this is what I’m left with and told it’s completely normal for this to happen the welding was done to gimp it home from down the road when the frame snapped with zero weight to top it off I had to pay someone to come get the bed because it literally fell to pieces when removed
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August 2024 by M
My dad referred us here.
Joe and team were great and took the time to make sure we were comfortable with the options available. Found a car we liked and they made sure we were happy with it before we took off.
Would recommend as they made the whole process painless, and quick.
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August 2024 by tara sumner
worst place ever to buy a car they tell you what you want to hear and don't fix anything ,just make it worse and then send you on your way. I got my car a year ago had to bring it back twice so they could "fix" my a/c which they didn't fix I still don't have a/c. They also had my bumpers painted, got there to pick it up and its a different color than the rest of the car, skip to a year later all the pain is coming off it looks trashy and not to mention is a problem to trade it in now. stop lieing to people to steal their money and screw people over ZERO STARS thank for the call back too....
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August 2024 by Alex “Phoenyx” Fields
Don't bother. They're a garbage dealership.
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July 2024 by Don Crall
My experience was great in the beginning with Joe, They did take care of everything and it was very simple but the issue I’m having is my truck has been messed up ever since with the four-wheel-drive the doors don’t lock and something grinding while I’m Driving , I’ve made several attempts and phone calls to get this stuff repaired and it still not done, i’ve stopped there at least five times called at least six times it’s been three weeks now maybe going on four seems like once I signed the papers they we’re done with me, I was told they would make an appointment to get my truck fixed and it never happened
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June 2024 by mike egna
Got helped by Joe and Chris, both were super helpful and I was able to find a car that works best for me with no pressure. We were able to complete everything in under a week. Great experience.
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May 2024 by Jan Andreas Van Rensburg
Really awesome people and car is really reliable
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March 2024 by Kevin Briskin
Absolutely terrible experience this place has been for me. I purchased a 2015 jeep compass from them in november of last year and not 2 days after having it, water started leaking through my roof and all over my car. At first the dealership was attentive in helping me solve the issue and I got a call a day later that the issue was fixed. Then again not more than a couple weeks after it started leaking more so I took it back to them and after a couple days they claimed they fixed it again. This happened 2 more times... car starts leaking, i bring it in, they claim to fix the problem and they did not. Now Ive brought the car into them 4 separate times now and after the last they promise me up down left and right that theyve fixed it for real this time and to no surprise at all, it starts leaking again! I cant even begin to imagine how bad the corrosion is and how much worse its going to get if not properly fixed. I then call again today to hopefully get it solved and I hear the gentleman talking in the background about a drain plug being clogged and thats why its leaking into the car. I then try to explain to these guys that water shouldnt be getting in there in the first place and the owner gets on the phone and starts screaming at me for being frustrated that there business has toyed with me for months over a very serious issue. The owner then told me in so little words that im on my own and they arent going to do anything to help me. When I then threatened litigation for selling me a lemon the owner laughed and said good luck with that. I would strongly urge anyone buying a vehicle to stay as far away from this place as possible because everyone at mackey automotive is shady and offer no help whatsoever.
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March 2024 by Prateek Singh
3/23/17: I bought a 2000 Jeep Wrangler here March 20. Jessica is really nice and kept in contact with me through the out the week before I bought the Jeep. I was told however that the Jeep went through the shop and everything was checked before I bought it.
As I drove the car around after I bought it I noticed it started shaking violently around 50 mph. I did some research online and saw this is called the "death Wobble". It also takes a couple tries to start which it didn't do when I test drove it a week before. I'm giving 2/5 stars because I'm pretty sure nothing was checked or fixed on it before I bought it.
I know when you buy a used old car which is 17 years old there may be a few repairs that are needed to be done, however maintenance should have caught the death wobble issue before hand. It is simply just no safe to drive and should not have passed inspection. I called Jessica a couple days later and told her what was going on. She was a big help and I am dropping the Jeep off at a garage tomorrow.
4/18/17 update:
The dealership via generations auto fixed the death wobble issue after 5 or so days. They replaced the track bar, steering wheel stabilizer and joints as well as doing an alignment. I need a new fuel pump, which the dealership knew I needed but never fixed, so now I'm out $800 because I sold a car that already needed work. 1/5 stars is fair I think for the dishonesty especially since there not fixing the fuel pump but fixed the death wobble. Not sure what the dealerships response is about the tires. The tires are not the problem for a death wobble issue. There is always a root cause and the tires weren't it.
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February 2024 by Gary MacDonald
Go to Mackey auto in Round Lake. Great people great service. See Joe,he will hook you up!
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January 2024 by Dave Hurd
Sold my daughter a jeep grand Cherokee not even 2 and a half months in it brings it to a jeep dealer needs 8k worth of work called Mackeys 1 week after purchasing it with things that needed to be be fixed and they said they fixed them but didn't sold her a warranty from another horrible company so my opinion I wouldn't buy anything from these guys they sell lemons horrible way to run a business my daughter brought all correspondence from the jeep dealer on what needs to be fixed and told her to leave cause she was angry and raising her voice what a joke of a company and the better business bureau has been notified along with New York state lemon law paper ? work was filled out and sent to both places and a 1 star isn't low enough to rate this place
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January 2024 by Kristine
BEWARE! BEWARE! BEWARE! I purchased a truck from Mackey Automotive in Round Lake N.Y. at the beginning of Nov. 2023 for $14,500.00. I purchased this vehicle without going to Mackey Automotive because I was in severe pain and, I was having both my knees replaced which would be taking place on 11/15/23 and recovery would be about 2 months before I could walk. I dealt with Justin who claims to be a new salesman and learning. I also dealt with Joe P. the business Manager. Before I finalized the purchase for this vehicle I repeatedly asked both individuals 2 questions about the vehicle I was thinking of purchasing. Question 1: I asked if the frame on the truck had any rust and/or any welding done to the frame. This is done sometimes by individuals that are attemting to hide the extent of rot on frame so that a buyer might think nothing is wrong with frame but, the frames strength could be compromised or could be an expensive repair to fix or replace frame costing thousands of dollars. Justin and Joe assured me the frame was prestine with “no” rust or welded areas. Question 2: I asked if this vehicle would pass inspection in my state of N.H.. Again I was assured by Justin and Joe that the vehicle would pass no problems. The vehicle delivery fee was going to be $610.00 to my residence and the vehicle was delivered on 11/16/2023. I had the vehicle brought to my mechanic on 11/20/2023 which I had used for 20 years. My mechanic called me on 11/22/2023. He told me the vehicle would “not” pass inspection. He told me that the frame had about an 8’ foot section of the frame welded over with metal plating. One of the cab corners was welded directly to the frame. The other side cab corner was rotting. The calipers on vehicle needed to be replaced as well as the rotors. The exhaust was leaking in so many places it needed to be completely redone. The emergency cable was snapped. You see where I am going with this. Of the 2 questions I asked of the salesman and business manager both answers to my questions were complete lies. Why did they even ship this vehicle knowing it would not pass the state inspection. I immediately called Mackey Automotive and have spoken to the salesman Justin as well as business manager Joe. There answer was the owner, away in Florida, was the only person that could deal with this issue but not until after Christmas. Also, no one has the ability to reach him nor does he as a business owner keep in touch with business to check how things are going while away. The vehicle I purchased is now parked in my driveway with “no” inspection sticker, “no” registered plates, me paying vehicle insurance as well as the loan I took out for the vehicle. I don’t even rate Mackey Automotive a 1 star. BEWARE! BEWARE! BEWARE!
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December 2023 by Cameron Spite
Joe was up front with the condition of the vehicle, which turned out to be exactly as described. He made the process of buying and picking it up easy and convenient, and always got back to me with answers to my questions. Communication with the manager was also concise and straightforward. All around a great experience. Cheers Joe and the Mackey team!
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November 2023 by Christopher Rose
Went to the dealership on Saturday and found a nice Nissan Pickup for my wife. Joseph was our salesman and he went over the truck with us, put on a plate and off we went. While out for the drive they ran all our info and in return had decent numbers for us. We agreed and bought the truck. We were going to pick it up on Thursday of the following week after being detailed and everything but the wife’s truck broke down on her way to work Monday. I called Joseph and he said I’ll see what I can do. About 4:30 pm I got a call that the truck was ready and to come get it. They expedited everything and took great care of us. This was by far the fastest, easiest, and friendliest car buy experience I’ve ever had. I highly suggest you go visit Joe and the team!!!
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October 2023 by Marissa Riley
I bought my car from them less 3 weeks ago. Immediately about 2 days later, I noticed the transmission jumping and it having difficulty getting up hills. They tried to make me wait two days to schedule an appointment to even take it in. Then two days later the appointment still wasn't scheduled...They took it in for service after I actually began to cry because I'm a single mother and need to work. I put everything I had into buying this car. They finally took it in for service. I had to yell and explain that it wasn't unreasonable for me to want the issue addressed.They told me the next day to pick it up and it was fixed. I was surprised ...sure it needs a rebuild or new transmissionThey said it needed a flush and service, and when I asked for an invoice I was told it wasn't ready and needed to be emailed. Its been a week I called the next day because it began acting up again, they claim they have to make an appointment for the shop. They also don't answer because sales manager is unavailable. I know they're trying to wait out the 30 day warranty. If anything changes I will let you know...but I would certainly as of now say to stay away!!!!!!!! This is absolutely beyond upsetting. Yes, 110,000 miles. Well I guess lemon laws will protect me, its funny I was told LAST Monday you were working on the issue and preparing an invoice of the service provided. I have yet to receive a call or any invoice. This issue began and the car was brought in and I addressed these issues with you. But, still since Monday no call, no appointment scheduled. I have two small children you think my transmission and with my recent purchase this would be a little bit of a priority. I'm glad you can respond to my review because you surely can't give a call or be available to answer the phone. I just called again this morning. What are you expecting me to drive it till it breaks down and I can't get to work to pay for it, these issues began weeks ago!!!
