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August 2024 by Hemawattie Gaj
Excellent customer service Vannita and team just an amazing experience for me inquire for a mortgage she took her time explaining to me I’m glad I walked in good job
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August 2024 by Rich Kranick
Branch manager Vannita is excellent! Professional, friendly, knowledgeable and thorough. She has assisted Me in a number of transactions. Always a pleasure to do business at this branch and Vannita.
Thank you Trustco Bank.
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August 2024 by Chris Malossi
Thanks to girl-boss Vannita Prashad for providing most helpful guidance opening my business account. She is my go to Trustco Mgr!!!!!
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August 2024 by NYC 4L
Vannita Prashad is an amazing manager at Trustco Bank well knowledgeable and very experienced with her work. I’m glad I walked in there and asked about accounts and credit cards and she took her time to explain everything understandable and I opened up 2 accounts with her thank you so much Vannita keep doing what you do you are awesome
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August 2024 by Elisa X
Despite being a member at this bank for over 20 years, they've managed to screw my father over and lead him on trying to sort out a car loan that he paid off with a check through them. They've promised to help him, but have done the exact opposite.
Your branch manager needs to grow a spine and actually help him.
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March 2024 by Jennifer Whitney
Vannita Preshad is the only manager I like to deal with at Trustco. I frequently the Campbell Ave branch because of her. Very friendly and helpful always with a smile ? and helped me with all my questions and concern very good.
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February 2024 by Karen Goodwill
I frequent the branch on Campbell Avenue west. Branch manager, Vannita Prashad, is WONDERFUL! She is most helpful and friendly, unlike other managers. Managers are always changing and my request is that you keep her. She is worth her weight in gold and I hope you pay her accordingly. Please do everything you can to keep her at that branch. She is a gem!
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October 2023 by Bryan Hartman
Terrible service
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September 2023 by Sheryl Johnson
Drive through was convenient, l was questioned to be sure of the proper currency division, polite staff!
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August 2023 by Nick Garvey
Refused to change bills for me. What kind of bank is this?
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April 2022 by Rushka Kallicharan
Thieves! Make sure you double and triple check what you give and get back from this branch!!! If I could give this branch a 0 I would. My dad went in to deposit some checks and a money order to an account he and my mom are both on. He was given a lot of push back and they ultimately wanted both him and my mom there to do the very simple deposit. He asked for the checks and money order back and left. He went to another location where they deposited the checks for him with no issue. When he got home he realized something didn’t add up. He was missing $1000 from the total that was meant to be deposited. He went back to the Campbell Ave location he was at initially as they were the first set of ppl to handled the checks and money order. He asked them if they kept any of the checks or money order because he’s missing the $1000. The male worker (wearing a silver cross pendant) ended up pulling out the money order from a stack of papers and said “oh this must be it!” Can someone please tell me why a bank worker would keep someone’s money order? No other reason I can think of other than STEALING!!!!
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November 2020 by J F
The Regional Officer of Trustco called me early this morning about my concerns, which I had mentioned in my review last night. He had already quickly acted to address my concerns before contacting me. As a result, I have removed my original post about my experience at this branch earlier this week. The 5-stars are for his immediate attention to my concerns, as well as his understanding and professionalism during our conversation. I look forward to doing business with Trustco for many more years because they have been a great bank to work with over the years, and this is just another positive example of their great customer service. Many thanks to him!! (Google wouldn't allow me to totally remove my review, so I decided to delete my other comments and write these very positive ones.) I have now also received a very nice call from the Campbell Road Branch expressing their concern about what happened. All is now well. :-)
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July 2020 by Alex ballas
Would not let someone deposit a check into my account with us both at the bank.
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September 2018 by Tim D.
Great service and friendly attitude by all the regular staff. All the regulars staff members are knowledgeable. Sorry I had to knock off a star for the transient manager that bungled the opening of one of my checking accounts (and my wife's), and had to take off a star for the bank in its entirety for not having a savings account rate that is even in the realm of competition with other institutions.
