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February 2024 by Patricia Stearns
Luke is very good. Fixed a tire. Little time wait.
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January 2023 by Keith Liscio
Horrible customer service. I ordered my tires online because they had a great price. I also booked an appointment online at the time and was somewhat annoyed that I had to wait two weeks for installation.Twenty minutes before my appointment, the local BJ's called to say they didn't have the machine to mount my tires. The agent was rude and seemed annoyed with me for making this mistake. I just ordered online and booked using their system for the closest tire center. If they didn't have the right equipment, they shouldn't have scheduled the appointment or processed the sale.I asked if another BJ's could do it and they told me I'd have to drive to Saratoga to have them installed -- AND that I'd have to pick up the tires myself and drive them there. I'd had enough and asked for a refund. The guy told me I'd have to come into the store with my receipt to get the refund. What a joke!I finally called BJ's toll-free number and they processed the refund, but I'll never use their auto services again.
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December 2022 by Skeet S.
Purchased a gun safe which they will not help you load. I brought a couple of guys with me and we loaded it and took it home. After taking it out of the box the top right corner is dented and shipped, the bottom left corner is basically crushed and the door doesn't line up evenly. I went to the club to discuss my options before I loaded the safe back up. Basically the person that claimed to be a manager wasn't willing to do anything other than give me a refund. I called customer service and they assured me that they would have a resolution for me and that I would receive a call in 3-5 days. It is now day 8 and I called customer service back and got told that they had to get an approval from the department and that I would receive a call when a decision is made. This is extremely poor customer service at both the store and the customer service call center.
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January 2022 by Jim K
Bad Experience, Ordered Tires Nov. 14. Got appt to install Nov. 30. Got emails confirming FEDEX delivered them Nov. 17. Got call Nov. 29th they did not have staff to install on the 30th reschedule on Dec . 22nd Show up for install at appointed time they say they can't find tires. What a boondoggle. Waste of time and they had my money for over 1 month. Never buy tires from BJS!!!1
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January 2022 by William Perry
The staff were extremely rude to my wife and required multiple trips on my part to actually get the tires put on. Adding insult to injury the tire staff misplaced the keys when I came to pick it up and I had to go on a wild goose chase to pick up the vehicle. Never getting my tires put on here again.
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December 2021 by Gordon G.
Where to start. First after making an appointment at the tire center we arrived to find it closed. We did not receive a phone call or email to let us know. That's a good indication as to how they clearly don't care about their customers at all. Secondly why do they have the cashiers scan and repack your cart only to have the trolley gestapo waiting at the door. They literally search your cart like your hiding Jews! So either they think that every customer are thieves, who can miraculously hide a giant bag of toilet paper down their pants, or they simply don't trust their own cashiers to do their job correctly. Either way another example how they simply don't care about the "customer experience". Thirdly why have staff walk around asking customers how they are today, when you have only three cashiers on and huge lines. Priorities please. Customers don't like being bothered when they can go through checkout faster. Lastly and on a good note. The pastries are good. That's about it for today's visit.
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April 2021 by C S.
I used to like this store but not so much any more. They recently installed self check out machines that don't take cash. I realize most people use a debit card now but I still use cash. I only had two items and had a very long wait because of only one cashier. The cashier told me many customers are complaining about this. When corporate corrects this problem, I will change my review rating.
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December 2020 by Dayton S.
Bjs is definitely the cheapest on cold cuts. The cutters are hit and miss. I only like my cold cuts super thin. Just above being shaved. They will show you the first slice but won't let you touch them. I hate it when it looks good and when your not looking they crank it up. Last time I brought everything back for a refund. Because it's a wholesale club doesn't mean they are the cheapest. You have to know your prices. Also, they have the best and biggest cooked chicken on the rotisserie. Only $4.99. What pisses me off is they have a 12 or 20 or less checkout but it's never open. This time of year sucks as if you have a few items you have a long wait. Last time I had a few items and left them and my cart in line and walked away.
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July 2020 by Steve G.
We love bjs. Good pricing good selection. Store seems to always be very clean too. Deli is by far the cheapest around and they always have fresh produce too.
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November 2019 by Mike O.
Pretty good, would be better if they had wine like Albany store. Checkout checker has good sense of humor.. Deli staff is hit or miss...usually quick checkout
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October 2019 by Nilda G.
Worst customer services ever, had a line for customer services and short hair older women rude about how she helping a customer she is with, at the same time shooting the shit.u think she would call for back up.
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December 2018 by Donna Chesney
Great place to shop. Prices are reasonable. Staff very helpful.
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December 2018 by al cook
Great place to go and pick up your grocery/,and do other shopping
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December 2018 by Debra J. Harper
I had purchased four tires from this BJ'S over a year ago. Later on, I had a slow leak in one of tires, but they had to special order them. I went back a couple of weeks later, and haven't had a problem since.They were very accommodating. I'm planning on going back there again.
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December 2018 by Jeff Lawson
I had a faulty tire pressure sensor and the staff fixed it very quickly and for a cheaper price than their competitors. I highly recommend BJ's Wholesale Club Tire Center in Rotterdam.
