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February 2024 by Malcolm Jenkins
Hey, why send me messages to call you back when your workers arent going to get me in contact with you when I call. These people will answer, hang up, answer, put the phone down or just endlessly transfer you. They will keep you on hold FOR EVER. I spent HOURS calling over and over and getting hung up on to the point where I had to go to the Lowes myself, which was infuriating. And then the haul away service, which I was calling alllllll day to get added to my order showed up on the wrong day, FIVE DAYS before my fridge was delivered.They do not communicate with their delivery crews. And my fridge was delivered damaged. The one person in the store that was helpful was Irene the delivery supervisor, she was actually helpful. Why have phones if you are not going to address the customers needs or talk them. Its like a game to them. I was on hold today for 40 minutes just to get hung up on AVOID THIS PLACE AT ALL COSTS.
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February 2024 by Dean Quinteros
You need to get there at certain hours and time depending on the source of your visit to this supermarket. Late evening you get good deal at the meats department. Early in the day, you can find everything freshly replenished.
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February 2024 by Mike Tin
Went there for a hose. Was instantly hit with a wrench by a black guy. Will recommend
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January 2024 by Damian Peace
It's ok at a push.
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January 2024 by OMG LVLVLV
Worst service ever. No receivers. Ended up paying $85 for a shipment that was mistreated/fungus/cracked. I had to bring back the items which again nobody was able to help me bring in. Customer service, only one person which was an elderly lady (the best - Brenda) was doing the best she could meanwhile the other two young ones with the same customer service shirt hanging out asking their coworkers if they were ok instead of clientele. DO NOT WASTE YOUR MONEY OR TIME.
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January 2024 by Nosson Berkovits
I went into the store to look at various tiles. They said they were fully stocked with each of the tiles I wanted along with their respective amounts. When I ordered them online from the store my order was cancelled because they didn't have that amount of tile in stock. I called them and they said they had half that amount but I could go and pick it up in Brooklyn (not driving to Brooklyn to pick up over 1,000SF of tile. I'm not in construction, this is for my house and I don't own a truck). I called corporate since I was told by the store to reach to them. When I asked them to give me a shipping code to waive $85 they said they can't waive that?!? I'm ordering over 1,000SF of tile...If I could give them 0 stars, I would.
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January 2024 by rajan mohan
Plz plz avoid this store worst customer service and product. They sold me a over after waiting 3 weeks finally came only to find out it’s missing a part. Been sitting in my home for a week now and whenever u call no one care. This is so frustrating. Very rude very rude very disrespectful. Plz avoid them for appliances
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January 2024 by Laurie Inge
Always our home improvement store!! From NY to Va...
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January 2024 by Rochelle Hopkins
Thank you Aamir for your professionalism and attention to our needs this evening. While the barn door item we were seeking was not available you showed that our concern was a priority. It is RARE to have such a good experience despite obtaining the said Barn Door. Thank you!
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January 2024 by Cornelio Monzon
I don’t recomended this store to anyoneBad ServiceCan’t returned itemsDirty and dustyCustomer service online is terribleBetter go to Home Depot if planning buying equipment or anything you need don’t buy on this store.
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January 2024 by Jennife Vega
I don’t recomended this store. Cashiers and return service is very stupidBetter go to Home Depot tu buy stuffI don’t recomendedNot buying anything from this store from now on
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January 2024 by vanessa chery
Horrible experience! I placed an order for a bathtub, for same day delivery. Instead of bathtub they delivered a shower door. I've been calling for them to resolve the issue but it seems unending. My contractor is unable to finish the work because of this ongoing issue. No representative seems to no what action to take. I've been waiting for a calls scheduled by representative from store manager which I didn't place my order from. I order through garden city Lowe's, my order was sent to be completed at Rosedale. Very bad experience. I'm going to request a refund. No more business with Lowe's for me. Update, I was able to run into Lowe's to get my refund, which was rendered. I'm being told by management, I have to contact the delivery company to refund me the delivery fee. No apologies!
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January 2024 by Mat.
This store doesn’t even deserve a star, costumer service at this location was poor and also failed big way to support the life warranty on Klein hand tools and their products as well. I don’t recommend this store to any of my business associates!
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January 2024 by Bella Fortuna
I took a family member there. She found what she needed. Helpful customer service.
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January 2024 by John H. Kingston lll
Where's everyone??? Just like Home Depot when they first opened in NY service was fantastic. There was always someone around to help and the place looked organized. Not anymore! The selves hardly had stock and my friend had to walk around to find someone who was in a rush to get back to doing nothing.
