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July 2023 by Matthew LoBello
My twin brother and I went to Teachers in Rocky Point to ask a couple of questions and Lindsay helped us every step of the way keeping it very professional. Thank you Lindsay!
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September 2022 by Alyssa Durante
For the love of god please upgrade the drive through atm. It takes several card inserts for the machine to read my card, after it’s read the chip it has delays when touching the screen choosing an action. I deposited cash two days ago and it still says pending.
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June 2022 by Matthew Rollins
Not a great experience. Opened an account and transferred money in. My account was immediately locked with my funds, I was then denied access to my account (still can’t), and there is no update available for when/if I will be able to access my account or the funds they took from me.You’ve been warned.
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April 2022 by Maurice s
Had a problem and worked with Jennifer who did a GREAT job in helping to resolve it.
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October 2021 by Frank Deluca
This may be the worst financial institution I have ever interacted with. The manager is absolutely incompetent, they should hire an entire new staff.
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April 2021 by Maggie B.
Yesterday I had the pleasure of working with Jennifer T who not only handled the laundry list of things I came in with but was able to get my interest rate down on one of my loans! She was so patient and sat with us for over an hour doing all the things we needed to do with a smile on her face. It was such a wonderful experience that it convinced my husband to switch all of his banking needs to TFCU!
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January 2021 by jonathan may
The staff is very helpful and friendly.
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March 2020 by John Ciervo
was just denied a same day money transfer although i had a state issued photo ID as a realtor and a DOH state issued photo ID! very disappointed. way to respect long term customers/members! switching my accounts soon! just delayed a payment that will effect my business.
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December 2019 by SIMBA SIMBA
This bank deserve 5 star
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December 2019 by Robert R.
I so want to like this branch. It is close to my home. But it is so missing that personal touch. Here it is the holiday season and you would think music would be a nice thing. Nope. Like a morgue. The staff is nice enough but there is no`panache. I could be at a funeral parlor. They even have someone waiting to greet you as you walk in. Even he seems off. I walked in today to cash in some coins and although he is a few feet aware from the machine, he was unaware that it wasn't working. I am wondering if TFCU has over-expanded and this is part of the trickle down effect.
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August 2019 by Jason H.
Had some difficulty with this bank but I have t say the Managers really do care. Very conscientious and really went above and beyond to make a difference.
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April 2019 by Robert Henfling
Great time
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April 2019 by Pam B.
worst bank of all time, the most inconvenient hours, and the most USELESS employees ive ever dealt with in all my days! shame, absolutely closing my account and going elsewhere and sharing my awful experiences with this sad excuse for a bank far and wide.
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November 2018 by Veronica B.
The MOST inconvenient bank I have ever seen, worth ever as of now business hours are on Thursday till 6 pm this is what shows online EVERYWHERE. I left my work earlier to get my 3 year old from day care to make it to the bank to find out they changed their hours till4:30 pm and they did update on their website. Their app does not show student loans amounts due they blame it on the third party app but nothing is being done. Their debit cards are not working with Apple Pay. Most atm locations follow last century process of you want to make deposit (put it in envelope, get it on account tomorrow)
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April 2018 by Carol A.
TFCU needs to join the post-digital 21st century. With ID theft on the rise in frequency and complexity and the ever growing number of techniques criminals have to gain full access to your information, you would think TFCU would be updating their fraud protection and security protocols. Not only is that level of protection not in place, but the lack of intelligence and concern for customer care are astounding at this institution. Just went through a 3 day hassle of trying to resolve a fraudulent online transaction and it is STILL not resolved, i.e. the funds are still withdrawn from my account! A TFCU manager's response to me was "There is nothing we can do. . .these things just sometimes slip through."
