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November 2023 by Gail Stark
Worst customer service. Anthony and staff were not able to assist with my request. Was just looking to purchase a new phone.Very unprofessional :(
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November 2023 by Dustin Lombardi
Zain and Connor are the best Sales reps. Very informative and they care about the customer. This is the best t-mobile location I’ve ever been to. Highly recommend.
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October 2023 by Michael Klemm
I did this in person at rocky point location made it very clear i did not want to upgrade my iphone if i had to pay more money each month for the phone i wanted my bill to be same or close lower would be nice..... so i ended up getting a new service they offered witch is more money i can accept that and the netflix subscription awsome accept that aswell... but Hopfully they can fix this....im going to the store im couple of days talk with the gentlemen who did this to me to see what's going on because i was told that my iPhone 13 would be a clean swap with upgraded service for the iPhone 14 and new service i even made it clear to the guy that clean swap ment no money and now I see on my bill installments for $830... so i ended up paying more money for the new service and netflix and having to buy the iphone 14 aswell even tho we talked about a clean swap.. I would not have upgraded and traded the iPhone 13 there was nothing wrong with it.... I would very much like to make this a positive review but I'm very upset i been with t-mobile for a long time since the sprint merger so 15 years technically and never have i had a issue ever like this... hopfully somebody can fix this...
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September 2023 by Ellen Leibrock
Wasi and Anthony at Tmobile in Rocky Point are amazing! Friendly, knowledgeable quick and efficient. They made a very complicated transaction so easy. They explained everything in detail and answered all my questions with patience and professionalism. I would recommend you go see them for anything you need. You won't be disappointed. Wasi in particular is very impressive. Everything he explained to me was 100% spot on. I m very happy I switched to Tmobile!
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August 2023 by Arlene D'Amore
The new iPhone 14 they sold me was defective! When I went back they basically told me, we can’t help you, you need to go to the Apple Store. Buyer beware, I would never recommend this store ever, they’re customer service is horrible! This store was the store in Rocky Point on 25a
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July 2023 by Cheryl White
The customer service was excellent! When we went in to switch our service to T-Mobile, Shawn went above and beyond to help us, even staying an hour and a half past closing time, when he could have closed up and gone home instead of trying to resolve issues in switching service caused from our previous carrier. He even gave us his phone number to call him at home if any problems arose after we left. He even answered when we had to call him very late that night and tried to fix the issue. He did everything he could possibly do, above and beyond the two and a half hours in the store that night. Turns out our numbers were locked and would not be released by our previous carrier for some odd reason. I went in to the store again the next day, and Zain and Wasi again worked tirelessly to resolve the issue caused by our previous carrier. They got the same kind of run around and lack of cooperation but were very persistent trying whatever they could do to get the issue resolved. Finally, after 2 and a half more hours, they were able to push past all the nonsense and ineptitude and get our numbers transferred. They were great, even helping me after that in feeling comfortable and confident in my switch from android to an I phone, showing me how to do several things. Wasi even checked in later to see if everything was working properly. I can't say enough positive things about this group of dedicated people. These guys were all great examples of taking your job seriously, and providing excellence in customer service with smiles, great attitudes and they are a definite asset to this company. I wholeheartedly recommend them and this store to anyone looking to change their cellular and internet service. There are plenty of locations closer to me, but I would choose to go to this location every time because of the effort, dedication, persistence and kindness shown by Shawn, Zain and Wasi. If they are any indication of the way this company is run, I have a feeling I will be a T-Mobile customer for life. Thanks guys for your service, patience and dedication to this customer! It is truly appreciated!
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June 2023 by S S.
Great helpful attentive associates. Very willing to take time to show me how to do what I wanted which was complicated. Offered to do it for me. The "revenge bad reviews" you see here are probably pissed off customers that didn't understand the "refund/discount" on new phones. It's complicated and many people don't understand it and blow up over it. Service/coverage is pretty much the same with every carrier... they ALL have antennaes/cell sites at all the same locations. Very little difference in coverage.
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June 2023 by Jessica Uebel
Wasi and everyone at TMobile RP are very helpful! They are knowledgeable about products and services. I appreciate their honesty and willingness to work out the best possible deal. Any time I need to stop in with a quick question or support they are patient and helpful.
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June 2023 by Thomas
I would highly recommend coming to this t mobile store if you’re having issues with your phone. The employees here are very good at what they do. It’s been the best experience coming here!
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May 2023 by Stephanie Sanford
These guys are super helpful and patient! I was in the store for hours dealing with an insurance/upgrade issue. Anthony was extremely patient and went out of his way to get our issues sorted.
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May 2023 by Donna McDevitt
I went in to sign up for the new internet service since they are now in my area and I couldn’t be happier with the service I got. Everyone there is very friendly, knowledgeable and helpful. My sales associate Scott was very professional and helped explain how everything works, walked me through the app on my phone, helped set up my account and all my passwords. 100% recommend this location to anyone looking for great service.
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May 2023 by Andrea Coombs Astrology
My experience at this location was absolutely wonderful! They went above and beyond to help me. They were so kind, knowledgeable, and made sure that I didn’t leave without having my SIM card issue solved. I am so grateful to Kurt, Wazi, and Scott. I look forward to coming back for any of my cellular needs.
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May 2023 by Jade Sirico
Anthony is the best! Let me just say I am such a difficult customer but not once did he get frustrated or annoyed with me. He did everything he could to help and although it was a process (my fault for being a mess) he made sure I got what I needed. Overall I am sooo happy, which is rare when it comes to dealing with the phone store!! Thanks Anthony :))
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May 2023 by Mari Bush
Scott was extremely patient with us and knowlegable. He explained everything and took time to make sure all apps were working and we knew how to use them.Scott is the best!!!
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May 2023 by Alan Supovitz
Great staff in there. Went to the one in port Jeff station. Not at all accommodating. Like I was bothering them .the rocky point store set up my new phone,transfered all my apps and contacts flawlessly.
