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December 2022 by rachael b.
Addendum - even more horrible than I thought! After sharing my review here, the owner has responded with paragraphs in reply and essays in personal messages with outrageous insults. What kind of small business owner is this? Again, such a sharp fall from what this business was like with the prior owner. HORRIBLE - do not bring your dog here!! Told me to "go f*** myself"!! Bring them literally anywhere else!! Ever since the old owner left this place has gone completely downhill. The new staff is ineffective, did not even brush my dog - she came out with mats and leaves still in her tail. The hair they did cut is choppy and uneven. Her ears are flaming red and she is in pain. They missed clipping nails. They REQUESTED a tip, were holding my dog in a dark room in the back, and the assistants bedside manner was horrible. They did not do the job and when I asked for a refund she said "go f*** yourself". Atrocious business, shocking way to treat animals and customers.A follow up after the owner responded claiming falsely that I "cursed her out"- I have since read and heard multiple bad reviews about Michele from the community (so this is clearly not a first!). They did not do the job as they claim, and if they think that's a good job....even worse! If a client of a small business is unhappy, it is not wise to tell them to "go f*** themselves". If you are sad about having a bad interaction with an unhappy client, you would offer to fix it, offer a refund, offer a coupon... literally anything besides "go f*** yourself". Bad reputation, bad behavior, bad business, bad treatment of animals. You should be ashamed of yourself.
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November 2022 by Lynn McMahon
The best service for my pup!
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August 2022 by Miss S
Per past reviews the previous owner has retired and since owned by someone new, she is amazing with my dog who has serious dog & grooming anxieties as well as I know he takes very long to do. He is a double coated long haired 90lb German Shephard. He can be difficult, but the owner handled him with ease and was very patient with his overly dramatic antics. He has gotten so much better as it is a very stress free place. He is not kept in a kennel and has a large private room to roam by himself. Its also very inexpensive everywhere else I was paying 3 times as much! With the covid crisis its save me both on money & worry. I know hes in great hands! I highly recommend.
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August 2022 by DOUG L81
Emerald City took great care of our 11 year old scared of everything baby - Cinder. Highly recommend them
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June 2022 by Jessica L.
Michele and Katie are always so accommodating to my dog Harvey. They are always both so friendly and treat, wash and cut Harvey exactly the way I want them to. Harvey always smells great and is so soft when I pick him up. I love bringing Harvey to this place because I know he is well taken care of and in good hands.
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April 2022 by Jerry Acampa
Poor service.
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March 2022 by D L81
Emerald City took great care of our 11 year old scared of everything baby - Cinder. Highly recommend them
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January 2022 by xoxDriftChickxox
Per past reviews the previous owner has retired and since owned by someone new, she is amazing with my dog who has serious dog & grooming anxieties as well as I know he takes very long to do. He is a double coated long haired 90lb German Shephard. He can be difficult, but the owner handled him with ease and was very patient with his overly dramatic antics. He has gotten so much better as it is a very stress free place. He is not kept in a kennel and has a large private room to roam by himself. Its also very inexpensive everywhere else I was paying 3 times as much! With the covid crisis its save me both on money & worry. I know hes in great hands! I highly recommend.
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January 2022 by Shirley S.
Per past reviews the previous owner has retired and since owned by someone new, she is amazing with my dog who has serious dog & grooming anxieties as well as I know he takes very long to do. He is a double coated long haired 90lb German Shephard. He can be difficult, but the owner handled him with ease and was very patient with his overly dramatic antics. He has gotten so much better as it is a very stress free place. He is not kept in a kennel and has a large private room to roam by himself. Its also very inexpensive everywhere else I was paying 3 times as much! With the covid crisis its save me both on money & worry. I know hes in great hands! I highly recommend.
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December 2021 by Jeana B.
No stars! way to over priced! I tried this groomer 2x both times way too over priced. This last time almost $65 for just a wash and nail cut that was done in less then 2 hrs. Didn't even give our dog a cute bandana for that price . Never ever again will we be going there or recommending this grooming place to anyone!
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November 2021 by Lauren T
I have a pit bull so I don't bring my dog for grooming. However, I bring her to get her nails done. They are always free when I walk in without an appointment, the price is fair and they treat my pup with kindness.
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November 2021 by Phil S.
I did delete most of the other review yes, because I figured enough people saw it and I was being nice. The owner is not being truthful unfortunately. I showed up at the time I was told was pick up for pets which was two, then patiently waited in my car for them to call. I did ask for a refund on two of the dogs and was told we don't give refunds. There was no "dancing around it". I have dog clippers of my own and that was the hair that needed to be taken off, not a full body trim. That was for three small dogs. If it was a full trim there would have been a lot more hair. Honestly I find it ridiculous for a groomer to say that it was hard cutting three toy dogs. What do they do when someone comes in with a Rottweiler or a German Shepherd? They may not appreciate a bad review, but I don't appreciate paying two hundred dollars for low end grooming. Have a nice day. I'm perfectly willing to discuss this again with the owner anytime.
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October 2020 by Keith Amato
Professional, no appt usually needed.
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January 2020 by anthony smith
Very nice place polite and courteous very good to the dogs and they do a awesome job ! Highly recommend
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September 2019 by Michaelle Bliznick
Eileen is the BEST! Poco loves to go see her and comes home smelling SOOOOO good!
