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December 2023 by Mike L.
Do not use zipcar! They have horrible customer service, managers are not available immediately, they contact you via email in a week! They charged me $77 late fee for a car that their processing system wouldn't let me extend due to their own malfunctions. Then charged me a week later for that extension that I never got because of that glitch. They will do anything to keep your money, but will not accommodate you as a customer. I cancelled my membership and told them keep the money they took! DONT DO IT! NO ZIP CAR, just get a regular rental or use TORO.
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December 2023 by Kim H.
Shady business practices! Reservations are changed last min, without respect for customer. When you attempt to talk to customer service to rectify they tell you one thing and then do another- offering credit that never shows up. Cars are hit or miss, some dirty some not. Some with full tanks, some not. I tried them so x tubes, there won't be a 7th.
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October 2023 by Fazli G.
My application was rejected because of my application fee being rejected by my bank. Chase suspected fraud and text me. I responded saying it was me and chase unfroze my card. I called zipcar and told them to run the card again and what happened. They asked me to send a screenshot which I did. Their response is below. So because of something that wasn't my fault they reject my application. Something that I don't see as an issue because my bank suspected fraud cleared it up and they could've just re processed the card. At this point even if they told me I can be a client of theirs I want nothing to do with them. Especially after seeing their reviews on yelp now I am not surprised of their ratings. I'm glad they're business is doing so well that they can refuse good customers. Also for the cost of the daily use I can just rent a car for 24 hours and pay half of what they were charging. Good bye Zipcar never care to see your name on my phone again.
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October 2023 by Adam K.
Car is often not there, so you're screwed. They won't do anything to help you. There's not much more to say about this as there was no car to rent
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September 2023 by Rachel N.
Just stood outside in the cold rain waiting on hold with zipcar for half an hour because our car wasn't where it was supposed to be. Zipcar is supposed to be convenient but about half the time there is an issue like this. Zipcar didn't even bother telling us the car was parked in an alternate location, costing us time and stress. In past trips they've cancelled our car at the last minute causing us to have to take a cab to reach the car or just use cancel altogether and use a normal rental agency. The issue today though with not even bothering to tell us the car had moved was the last straw. We'll be using a normal rental service from now on.
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August 2023 by Andrea E.
I highly wouldn't recommend just don't do it. in the long run it's gon f you over.
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August 2023 by Monica M.
Bait and switch. You reserve a car. Then they change your reservation to a different car in a different location -- not within walking distance from your apartment -- and fail to send an email notice of the change. This happened to me in July. It just happened for a second time today in August.
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March 2023 by Staxx O.
Great idea, network, and app...Everything else is truly awful.100% chance that your car will reek of cigarettes 50% chance that it will have no gas (it's on you to fill up if it's under a quarter tank, so roll of the dice if you've got a quick errand that you'll need to spend another 20 min getting to a gas station in NYC). 0% chance that you'll exit the garage without waiting around for 15 min to find an attendant that will let you out because they never leave the garage exit card in the like they're supposed to.Prepare to lose at least 30 min of your rental time to these issues or end up tacking $50 per rental
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March 2023 by Donna M.
They're usually ok, convenient, with clean cars but yesterday the car I had to drive to my business meeting was so disgusting, I was embarrassed to be seen by my colleagues. Today I had a separate issue, and their customer service is rude, disrespectful and downright obnoxious, and made a simple issue into something worse. Below are the pictures of the car.
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January 2023 by Tommy W.
The car I picked up reeked of marijuana and drivers side was parked 1" away from other car. I got on with my trip and realized that the tank was on EMPTY. It is not easy finding a gas station in NYC so I brought it straight back to condo garage. Zipcar said they would refund my trip, but after 4 phone calls all I got was ZIP. I am looking for ANY other car share service right now.
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January 2023 by Fiona W.
I wish I had anything good to say about Zipcar .Company concept seems to be they are always right and customer is always wrong.At least that is my experience. Don't use if you dont have to.I have endless examples of their utter disregard for a good customer and there is not enough space and time here to get into details.Just be warned.
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December 2022 by Yoon C.
Roadside Assistance isn't ever gonna happen. Never. Don't wait around for help when they say they'll get a provider for you in 40mins-1hr. It's a lie. They never came. Dead battery car, they give you an option to tow it away, taking days currently to tow it away and the provider will call you at 3,4am even to ask you "wheres the car?" WHY DO I HAVE TO BE UP AT THAT TIME TO TELL THEM WHERE THEIR DEAD CAR IS??? Nonsense all around. Every time you contact Customer service team, you have to provide all the same info all over again bc they don't do their job. Never will do s****
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November 2022 by Maggie A.
Had a wonderful Thanksgiving day with my family until it turned into a nightmare as I was driving my zip car down the Saw Mill Parkway. The car stopped reacting to my foot on the accelator and it was slowing down dramatically that I had to quickly pull my car over to the shoulder then these two red lights came on. The battery and red faucet icon. The incompetent agent of zipcar kept trying to troubleshoot and get the car moving by unlocking the car and having me move the steering wheel side to side. A simple Google search will tell you these icons means the car can't get power from the battery irrespective of the battery being fully or not, it could be a cable issue etc. It just simply means the car needs to get inspected by an auto mechanic. Anyway I ripped into ZipCar and told them they need to educate their agents about this and not trouble shoot but tell the driver to call a tow truck because the car needs to be inspected and isn't safe to drive. I will posting this review on zipcar telling them their incompetence is dangerous for their clients. It took me three hours to get home grateful for Westchester county police parking their car behind my car so I didn't get accidentally rear ended and waited unti came. I wanted to post so you can become aware if you see this light suddenly come on in your car to pull over and get towed unless you are knowledgeable car mechanic that knows how to quickly trouble shoot this.
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November 2022 by Mitchell K.
A month before Thanksgiving I reserved a minivan. It was a one hour subway ride from my home. I arrived 10 minutes before my reservation. The plan was to get the van, drive back home to pick up the rest of my family including a 5 week old baby. We had to be in New Jersey for our large family gathering to meet our newest member. As soon as the attendant saw my reservation he immediately said it wasn't there. He said it is never there. Zipcar customer service was useless. They offered reimbursement for alternative transportation. So for seven people I ordered two Ubers. Cost $400. Zipcar reimbursement maximum $35. I wish I could give minus stars.
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November 2022 by Linda H.
I booked a car for tomorrow, Thanksgiving, several weeks ago. Today, less than 24 hours before the scheduled pick-up time, I was notified that the reservation was "updated." Instead of getting the car from the garage across the street from my apartment in Manhattan, I was now supposed to pick it up at a garage several miles away, in Queens. The whole point of using Zipcar is supposed to be convenience. What is the point of my having to take a cab or the subway to Queens to pick up the car, and also have to return it there and take a cab or subway to get home again? What is the point of having this system of reserving cars if they can change it at the very last minute? I reserved weeks ago because I knew it would be difficult to get a car on Thanksgiving. Turns out it is impossible if you use Zipcar. I have been using Zipcar for many years, since they first arrived in NYC. I pay an annual membership fee -- FOR WHAT??????? Now I'm reading review after review showing that this is a common practice with Zipcar. I'm so disappointed because up until today I considered them to be a reliable company. No more.
