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“Incredible, the kind and polite treatment I received at this USPS office, the 2 ladies who helped us, my respects to them.
The Jackson and Forrest Hill Ofcs should learn how to treat a client”
“Both clerks were very helpful and personable. I was guided through the process with no issues, and am looking forward to getting my renewed passport in a timely manner.”
“I am actually amazed at how consistently excellent my experience at this post office is. The people working here are nice and friendly, they handle things efficiently as possible, they’ve always been helpful at explaining different options to me, they made my passport application go as smoothly as possible, it’s just a great location. Sometimes there’s a line but they handle it as efficiently as can be. Just really great experience here all around.”
“Had a package to send out to a mercari seller and the person there let me skip the line to get out of there more as I already had a label on the package! Excellent service!”
“After having a bad experience trying to get passports done at another usps. We came here to hoping to get it done. Gary helped us with a smile very pleasant and knows what he's doing. Had all our things in order very quickly.”
“Went there to submit a passport application. I drove all the way from Brooklyn because the reviews said this was the best post office to go to for passports. And they were right. The ladies were quick and helpful. They took my passport photo and had me out of there in less than 30 minutes. Basically the opposite of every Post Office experience I've ever had before.”
“Outstanding! The passport process here is excellent and completely different from other locations. If you want to receive your passport with exceptional service (which should be the standard at all USPS locations), I would recommend it 100%.”
“Larry was so kind in helping me try to track a package that went missing. He even took down my tracking number and called me back the next day to ensure we find it. Thank you!”
“Came here on a wing and a prayer to get passports for my children. I noticed a sign stating they were short staffed and were not processing any passports today. I decided to take a chance and ask. I was in luck. Marion told me he could help but he has to take care of the packages and mail first. And if I didn't mind waiting a bit he could help me. I was so appreciative. He was patient and kind. I'm so happy he was able to help us. Great customer service!”
“I’m a regular here and can I just say, I appreciate the staff that works here so so much!!! Thank you Mary who always goes above and beyond with her Stella customer service! I am always greeted with her smile! :) Thank you Sean and Ozzy for always being so helpful with all my packages and PO Box. I appreciate you all! :)”
“Always efficient service. Some people that work here are very sweet, others are less engaging. Sometimes there's only 1 person checking packages in. Hopefully they give their employees hours.”
“Could not access hold mail on the computer. I was heading back from Fl and called the Post office and the lady who answered the phone was very helpful in handling my request. She went out of her way to help me.”
“I love visiting this post office! Despite all the older negative reviews, I’ve foundthe staff to always be really friendly and helpful. Lines are long sometimes but not their fault.”
“I want to express my great gratitude to the lady clerk who helped us prepare passport documents yesterday! Thank you very much for your patience and cooperation. She took some extra time to explain us the steps, we went through third party “rush passport”. Clerk explained us step by step what we should do and how to do it. We wouldn’t be able to complete it without her ! She deserves a raise for sure , people like her is a very rare thing nowadays, that makes you still believe in humanity !!!! She knows her job and loves what she does. Thank you soooo very much once again !”
“Line moves fast. Isabella, the lady with the unkept hair, and sunken eye bags is rude and dry. Whereas, the woman with long grey hair is quick, kind and straight to the point. I didn’t catch her name it starts with a M, but give her a raise!”
“I have always found my visit there to be short, and the staff always helpful, and courteous. On rare occasions, when the line is kind of long, it moves along quickly.”
“Agent at the window was extremely helpful. She answered all my questions about mailing packages in a clear and patient manner. She was also offered me the best option for the best price. I usually dread going to the post office, but West Hempstead is where I’ll be shipping from in the future.”
“The postal workers here are always friendly and helpful. My local mail carrier in this same town is awesome and very personable. I have never had an issue/problem with my mail and I’ve lived here more than 30 years!”
“The young lady I believe her name is Gege has 1 of the sweetest most humble soul I’ve seen in a usps locations. She was very humble and professional. Thank you”
“Ms Raj and Soo was so sweet and efficient with my passport process. I filled wrong form and she was so kind to guide me through. Asked me questions patiently so she can figure out what I need and was so patient. Godbless!As I was exiting I hear a customer talking rudely to ms raj, I can see why some might have bad experience. Be nice to the staff and they will be nice and go above and beyond for you! They do accept debit cards for passport services. Thank you ms raj and Soo for your service at great neck post office! I appreciate it!”
“Tania helped me with the passport application for my 5 months old. She was really kind and friendly. Gave me the right information and helped me right away with the application.”
“It's really sad when you see the USPS places get such low ratings. I get both sides of the coin. There are some folks working in other postal offices who are not cut out for customer service jobs.At the Glen Oaks postal office, they have the highest rating I would gather anywhere in Queens. The employees here are amazing. They work so hard and are polite.Just make sure you do your part as a customer following the rules and the transaction should go through easy.Keep up the fantastic work, Glen Oaks postal service!”
“I would rate my experience more than five stars if I could! Based on the reviews, I was nervous and skeptical about my upcoming appointment. But, this passport office location is top tier and the staff is very professional. And, the on-site parking was an added bonus. I was lucky enough to be served by Gerry who was courteous and patient - he remained pleasant even after having to correct the paperwork a few times! The whole experience from beginning to end was exceptional because of him. Their existing operational process and routines to book/manage passport appointments are impressive and on point! It was definitely worth the drive to this location! Thank you again, Gerry!”
“I love this post office! All my experiences here have been pleasant. I will go out of my way to use this post office because of this reason. Thank you for that pleasantness I appreciate it.”
“I usually go early in the morning on weekdays. I've never had bad experience from here and been going here about 2 times per year for 10 years for shipping out items.Always prompt, courteous and efficient.”
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“I've consistently had great service at the RVC USPS office. The window team is friendly & knowledge about packaging & postal fees. The lobby is clean, air conditioned & well stocked with USPS forms, envelopes & boxes. It also has a self-service kiosk. This is one of my favorite post offices in Nassau County. Thanks! :)”