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August 2024 by brianna solis
I had such an amazing experience here . It was the first no pressure , fully transparent and completely reliable car buying experience I've ever had . I have to say it's all thanks to Ernst . He's an amazing sales man that cares about the person and making sure you get exactly what's right for you and not just trying to do business . I will definitely be recommending this dealership and specifically Ernst's . 10/10 all around!!
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August 2024 by Abigail Richards
Very satisfied with my services. Good service at an affordable price.
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August 2024 by Martin Cox
Friendly service
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August 2024 by Regina Kilkenny
Kyle Schmeling is a tremendous asset to your organization. Pleasant, professional, efficient, communicative and genuine, he is a pleasure to deal with. He makes an effort to understand what the customer needs and to get the work completed as quickly as possible.
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August 2024 by Monika V
Have been a customer for over 12 years. Very satisfied with service.
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August 2024 by Paul Mistretta
Always professional always on point. Leased 4 vehicles and purchased 1 never an issue.
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August 2024 by afrika harmon
Craig was amazing! I was new to the process, in which he happily assisted me with finding a car that suits me. Craig checked in often as well, which was very comforting. I would recommend Karp Buick, to others as my experience has been great thus far. Thank you Craig! I would also like to thank Ishmael from finance, as he explained all the paperwork and service I would receive! Thank you Ishmael!
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August 2024 by Jessica Andersen
Crazy busy, communication was not specific. Found the experience frustrating. Only one of the two issues with my car was addressed.
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July 2024 by William Pagan
My 2017 Cascada has same issue as 2016, but they extended warranty on 2016 not 2017.. Dropped car off Monday at 5pm.. got a call Tuesday at 8:00 AM from svc rep, not sure of reason for this call other than to tell me they had the car?? Heard nothing all day, called at 4:15 car still hadn't been looked at, was told it was going in soon, if didn't have info today, short while later rep tells me job not covered, tries to add in a "Carbon Cleaning" for 350 dollars on a car with 30k miles- how much Carbon could be built up? to the already 1400 bucks for the valve cover. Tone deaf-- knowing I am already pissed that my car with 30k miles, and a part with a known defect isn't being covered-- don't try to sell me more stuff
told I would get a call first thing Wednesday-- Didn't hear anything again, around 2:30 I called, was told car was magically on the lift right now! Rep will call back as soon as he has info-- Got a call shortly there after and its done.. TBH I feel like I never got updates until I reached out, the part should have been covered, or maybe just give a customer a break in this situation as Drivetrain is covered for 60k miles but its a 2017.. but whatever-- Dealer did absolutely nothing for me to want to go back there!! Dealer I bought it from told me it was a relatively easy repair, shouldn't be more than 800 or so-- ended up 1400.
But they did fix the car-- so no issue with the service guys!!
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July 2024 by Jon Diakanwa
We dropped our car off at 9am for a simple diagnosis of our broken relay and didn’t hear back until we called several times that evening. When we got the car back, it was in drivable because the mechanics cracked the coolant tank causing the coolant to spray all over the engine and cause the car to overheat. They then charged around $1500 to fix what a local mechanic did for $435. Overall terrible experience.
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July 2024 by Paul Demilta
GREAT SERVICE....WE WERE IN GOOD HANDS WITH CRAIG GRABER. KNOWLEDGABLE, EFFICENT AND A REAL NICE PERSON
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July 2024 by Julie Levin
Andrew was great. Very knowledgeable and kind.
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July 2024 by Martin Brown
Best car service place we have ever went to.
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June 2024 by Nazima Ally
Craig was courteous and considerate. He addressed any concerns we had. The process was straightforward and efficient.
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June 2024 by Linda Steffek
It was so easy to make an online service reservation. Kyle makes the process seamless once you arrive. The work i requested was completed, no mess, no problems.
