West Elm is a popular home furnishing store known for its stylish, modern furniture and accessories. Customers appreciate the quality of the products, which are offered at reasonable prices, making it a great choice for those seeking both contemporary and retro vibes. The store features a variety of items, including patio furniture, lighting, and bedding, which many find appealing. The staff at West Elm, particularly in the Rochester location, have received high praise for their helpfulness and expertise. Customers have reported positive experiences with team members who provide design assistance, color scheme suggestions, and space planning advice. Many shoppers have found the staff to be patient and knowledgeable, making the shopping experience enjoyable in a chaotic world. While in-store assistance varies, the online shopping experience is robust, offering customers a wide selection of items. Overall, West Elm is recognized for its commitment to customer satisfaction and quality products, making it a go-to destination for home decor needs.
West recently to get an in person feel for some of the items we'd bee considering purchasing. While we were there, we received excellent service from two staffers, particularly Nancy, who helped us with design ideas, color schemes and pointers on how to save money. Awesome experience, thanks Nancy and the West Elm team!
September 2022
Good service. Good selection. Contemporary furniture. J would return.
December 2021
West elm gives me Retro / Vintage vibes with a touch of Glam. I ? all of the accessories. I wasn't offered much help in store but they have everything online.
