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November 2024 by Barbara Greenfield
Excellent low pressure service. Very smooth transaction from start to finish.
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November 2024 by Yvette Chirenje
As a deaf customer - The sales manager Vince Bovenzi was very helpful and made me feel at ease. He took the time to explain things clearly to me. Jared the business manager was also very helpful in explaining the paperwork to me. The entire experience was a wonderful one. Thanks and I’m glad to be part of the Subaru family!
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November 2024 by Patricia Hunt
I had the best service today!! Josh was amazing!!
Good communication. Excellent service!!
Love Van Bortel
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November 2024 by Jane Nowak
Friendly and personal
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November 2024 by Mark Holberg
The staff at Van Bortel Subaru in Henrietta, and especially our sales consultant Ben Zahm, went the extra mile in coming up with a package for our new Forester. He made sure every part of the purchase process was clearly explained and documented. Very happy.
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November 2024 by Miriam Bernstein
I recently got a new Outback from Van Bortel and the entire experience was excellent.you know that the personnel are trained well and the culture is so positive….this is my second car from Van Bortel and i would highly recommend them…
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November 2024 by Sherry Ireland
Everyone is always so polite and friendly! Sergio C. and Stefanie C. assisted me in buying out my lease, they made the process quick and easy, were super polite, knowledgeable, gave me all my options and allowed me to make my own decisions, w/o pressure! Which is one of the many reasons why I like Subaru! I will forever be a returning customer! Thank you all so much!
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November 2024 by Terri Parthum
Absolutely wonderful service. The car is mine but both my husband and I were there. No one deferred to my husband for questions so I felt like the main customer. Ben our salesman, Ken the business manager and Abdul the “tech team “ explained everything really well and answered all questions. Kitty Van Bortel came over to ask us how everything was and was curious about why we were purchasing a new car. I needed a bigger car for our new grandchild who is on the way.
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November 2024 by Ben Zahm
A painless oil change, engine air filter, cabin air filter, and wiper blades. Feels great to be ready for winter. Thank you Van Bortel and especially Josh Bzduch~ What a legend!
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November 2024 by Rose Boorady
After having bent over backwards to help me on Friday, Jake and Team again helped me on Monday as I had a little tire grinding incident Saturday after getting my eyes dilated at the eye doctor. They checked the car over thoroughly and also replaced a rattling heat shield rather than just removing or duct taping it, and did all this at no charge. They shuttled me to work and the cashiers still greeted me as usual, and the car sounds great again, thanks to the team at the Henrietta Subaru branch!☺️
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November 2024 by H S
They were wonderful to deal with. Very fair pricing for an excellent quality vehicle. Kitty was very nice and accommodating. Chris was a great salesperson. Will send everyone i know there.
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November 2024 by Donald Tucker
Always an excellent service experience.
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November 2024 by David Simpson
Efficient and professional as usual.
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November 2024 by Ken Schumacher
Chris was fantastic in helping me secure transportation ASAP. My mother was placed on hospice in Binghamton and I needed to close the transaction to ensure I could leave when I need to. He came in on his day off to assist. My family loves the Subaru. My father had 2 in the early 80’s, and my friends called it the Schubaru. I am hoping this is the beginning of a good relationship with a caring car dealership. As our children reach the age of driving we will be looking for safe reliable vehicles. Van Bortel will be our first search. Thank you.
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November 2024 by Ruth ORegan
Front desk guy was amazingly efficient