Tops Friendly Market is a clean and well-organized store with wide aisles and a large variety of products, including unique upstate New York brands, organic options, and high-end items. The bakery offers a good selection, and the store features plenty of parking. Customers appreciate the friendly staff who are helpful and kind, with some reviews highlighting exceptional kindness and willingness to assist, even going beyond expectations. The store's fried chicken is highly praised, competing with popular chains like KFC, and the bakery's chocolate frosted Angel Cake is a favorite. Many customers find the store convenient and enjoy the wide range of products available, including specialty and signature items like funnel cake. However, some shoppers express concerns about product freshness and high prices, feeling that certain items are overpriced compared to other grocery stores. There are occasional complaints about poor quality products and overworked staff. Despite these issues, the store remains a go-to for many, especially for its diverse selection and helpful employees. A few customers share touching stories of kindness from staff, highlighting a warm community atmosphere. Overall, Tops Friendly Market is appreciated for its neatness, product variety, and friendly service, though some seek better quality and more affordable prices.
Very pricey unless you're buying products that are on sale or with a coupon
August 2025
Impressive store. Their fried chicken can compete with KFC. Love their chocolate frosted Angel Cake. Staff friendly. Renew my bonus card because bonus customers got ten dollars store gift card
May 2025
Very friendly and helpful staff. Self checkout associate Wendy always has a smile and is a super nice lady
