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“We have been customers of the bank for over 17 years, in two different states. Both locations we used as our main branch gave impeccable service. The tellers go out of there way to recognize us & remember our names. It's a personal touch of each branch. We have also used the bank for other services, and have had nothing but top notch service. Another thing I appreciate about the bank, is they don't nickel and dime you on service fees alike other banks. Rather I have an acct with them or not, they understand if I'm happy with there services, I'm more likely to refer others to them.”
“My Kinecta branch in Henrietta provided excellent and timely support during my process to purchase a car. They offered an excellent rate and provided almost instant qualification and they also quickly provided a release lien from a car that was paid off long ago. Jason C was super responsive. I greatly appreciate all that he did to support our efforts.”
“I made the switch 20+ years ago when it was limited to Kodak employees and direct relatives. It is the best financial move I've ever made. They have added so many services and technology as well as drive thru only and branches around the entire Rochester area. Support is excellent, parking is never a problem, they have their own app, financial planning, loans and mortgages and I believe they do businesses now too.”
“Went through Family First FCU to finance my first house and they were extremely helpful! Not only do they have a great First Time Homebuyers grant, but they helped me utilize every resource available to make sure I was able to buy my dream home. Mortgage consultant Julie Vella was great to work with.”
“Best banking in Greece. Love that there is 2 ATM lanes where other banks only have 1, the iPhone app is outstanding, and all of the tellers and staff inside are wonderful to work with.”
“Today I was having trouble downloading payoff statements for our mortgage. I called and thank goodness Natalia picked up the phone. She had all the answers. She was patient, professional, and thanks to her we will have all we need sent directly to our email. Thank you!”
“ALICIA is a wonderful boss. She makes all her workers happy. Keep up the good work boss.Ayes is my favorite teller always has a smile on her face & is very happy. Please give them a RAISE!!!”
“Always a pleasure to do my banking here. Everyone at this branch is so polite, helpful, happy( smiles) and efficient at their job. That's why I give them ⭐⭐⭐⭐⭐ star...”
“Wonderful staff and services! The staff is so diverse and friendly while maintaining excellent customer service. My wife and I have been loyal members for years and plan on continuing to only bank here!”
“We have been members of credit unions for over 40 years (would not consider a bank ever again if I had a choice) and members of Summit Federal Credit Union for over 9 years. Not sure about the negative reviews I read about them but I have always found them to be exceptionally customer oriented, professional and always answered any questions or concerns we had immediately. I have never called Summit and gotten a negative response. Their employees are exceptional and extremely helpful when the older generation (like me) have questions about accounts. We transfer money to our daughter and grandson quite often (who live out of the country) and everyone has always been helpful with paperwork needed to complete transactions. We are so glad SFCR exists and would not consider going anywhere else for our banking needs.”
“Was in speaking with Gabriella about a credit/debit card issue. She was extremely helpful and patient. took time to explain everything,and made sure I was properly taken care of and set up before leaving.”
“I have been a member of Canadaguia National Bank for a number of years. I personally have not had a greater banking experience. I have my Business accounts,personal, mortgages and home equity loans through Canadaguia National Bank. The staff are amazing”
“My mom has an account here and we have had to come into the branch a few times for various things and EVERY TIME we are greeted with the best customer service around. All the staff are friendly and knowledgeable and willing to assist any way they can. Helpful over the phone and even will give a heads up to another branch if needed so they can assist as soon as you walk in. Top notch!”
“As a local car dealer who needs answers quick for our customers, Madeylin at the Irondequoit branch goes above and beyond to help assist us and our customers!! Awesome job!”
“Wonderful staff and services available when I am in town visiting family. I am able to do all my transactions here from my home town, on the west coast. Very accommodating to my family members who are Deaf. I feel very blessed to have found such a great credit union. Thank you!”
“I have been with CNB since it opened. I think it's the best bank I've ever had to work with. It's like, "Cheers" where everyone knows your name. I've taken out loans and they've made it incredibly easy. Paying my mortgage is a snap. They do have an app that you can use whenever you want. They are great and really friendly with my children. I won't be changing banks.”
“I agree with the other positive reviews. The staff are very friendly and helpful and I've had nothing but good experiences here. Convenient location, easy parking, good hours, and attractive premises. Highly recommended!”
“I've been a customer with Citizens Bank since they took over Charter One. I've never had a problem. This branch the others I've used has friendly knowledgeable associates👔
“Beautiful new facility with 2 drive-thru tellers and 2 drive-thru ATM's that have a lot of room for cars. **As of 12/20 Google Maps has not yet updated to show the new ESL building and parking lot layout, but rest assured, they are there and open.”
“I finally went back to my favourite bank and it is as welcoming and efficient as I remember! I love ESL and the employees at the Irondequoit branch, and I will not be switching again. Thanks Carlos and Amy for helping me through the difficult "switching over" process of changing banks! I recommend ESL highly. ?????”
“I am a small business owner and I had a confrence call with the Branch Manager on Mt. Hope, Jenny Frank, and the lead Financial Officer at their corporate office, Angela, and they were the most helpful women I have ever done any kind of business with. They both provided me with outside resources that could help me grow my business, and their friendly and supportive approach was outstanding. I am very impressed. I very much look forward to establishing a work relationship with them. They are assets to our small business community in Rochester.”
“This branch is my old branch and I miss it. I went by there and went in and immediately was greeted with kindness and helped. Even though I still feel ESL needs 24/7 support they really are prompt in resolving issues and are quicker to get a replacement card out to you than KeyBank who does have 23/7 support that really does not do a lot. So given that I was to leave ESL based on issues at my now local branch, but after going back by this branch and the support and honestly I received from corporate. I will gladly be staying and most likely taking the extra trip to visit this branch if ever in need.”
“I have been using advantage for over 25 years now. I’ve gotten spoiled by the incredible service. The Browncroft Boulevard location is my favorite location. Today I noticed a problem with my auto payments. After 14 minutes on the phone Jacqueline had the problem corrected for me with little to no effort at all on my part.Can’t say enough good things about advantage Federal credit Union”
“Working w staff w wire transfer to Canada. Most do not know exactly what to do but they knew who to ask. Now they are pros. Super happy w this branch. Warm and welcoming. Their app is easy to use.”
“The only branch I try to come to as long as I am near the area. This is the best one, as long as you don't come here on Thursdays or Fridays after 4pm. It's really busy. You can get in and out the drive through pretty quickly any other day. I try to do most of my banking in the morning as well. Also, the staff here are always helpful.”
“All the staff at Family First have been so amazing! Clarisa at the Long Pond Rd branch helped me with all my loan options and was very responsive and knowledgeable!”
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“Thank you to Kaliegh Zwald for going above and beyond for me! I called asking about different loans like home equity versus home improvement because I want to update my kitchen. Kaliegh was so patient and so kind and explained every single option and answered every one of my thousands of questions. She was incredibly professional, and made me feel at ease. Thank you!!”