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October 2024 by Justin Paone
My only company vehicle was in an accident which slowed my business down. Sofia collision went above and beyond to repair my vehicle in a timely manner and get my business back full swing. I could not be more impressed or satisfied with their customer service and quality of work. Definently my go-to shop for all of my future vehicle needs.
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May 2024 by Dena Spence
This place is like no other. Got me in fast and open about work and price!! Definitely returning
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April 2024 by Stephanie Tobin
Nice folks, truly.
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March 2024 by Gene B
**** * 03/19/2024Last month I needed minor collision work done my new car. On a recommendation from a friend,I visited Sofia Collision and Frame. I met with owners for an estimate and description of the repair work and parts that would be needed. They gave me a tour of their immaculate shop and state of the art equipment. I was given a date of completion, pending parts. They met that date on time. When I picked up the car, I noticed they detailed the car inside an out. My hats off to Chris, James, Bob, and all the staff at Sofias. In my opinion, they have checked all the boxs and deserve a 5 Star rating. Thank You
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January 2024 by Madelyn Garcia
What a great experience from start to finish. They honored another shop’s quote ( even when they later discovered additional work was needed, they said ‘Merry Christmas’ and did not change the price.This price was $2,000 less than the dealer’s quote.They got me in wks before every other shop ( i had 3 other quotes).When they needed more time, they politely let me know in a timely fashion.Then, icing on the cake: they detailed my car inside before giving it back- it was nicer than when i bought it!!!Lastly, they have the sweetest dog that sits under the front desk At reception.I will use them again and highly recommend them.
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December 2023 by Terry Smith
This is my second visit to Sofia collision, very professional and friendly. They work with my insurance company to complete the repairs in a timely manner. The car looks brand new and they even detailed the interior. This was a front end damage.
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November 2023 by Paul Ipolito
I am very picky regarding any work on my cars. The folks at Sofia did an amazing job for me recently. They were friendly, easy to work with, and understood the car was special to me. James kept me well- informed during the process, and Nick is a true craftsman. The car is 28 years old and the finished paint work blended in beautifully! I will admit they are kind of like my dentist, I am in no hurry to see them again, but if needed, I will not hesitate to use them again. :) Thanks, guys!Service: Painting
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November 2023 by doug grelewicz
The best in the city of Rochester The Best period. Good people.My vehicle looks better than new.Services: Tires
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August 2023 by Joyce Steel
Sofia Collision made the entire repair process way less stressful than I anticipated. They answered my calls, explained the process, worked with my insurance company & returned my car in the best condition than it’s ever been in - excellent repair, completely detailed, tires and fluids checked & the repair was completed earlier than anticipated. You can use Sofia Collision with confidence.Services: Painting
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August 2023 by Robert H
Check engine light came on. Where able to get my vehicle in right away. Found codes in the system did a look at the car and found that water had soaked my air filter. Replaced the filter and all was well. Did over sell the repair. and I was back driving the car later that day. Great service and willing to take the time to explain the issue.
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June 2023 by Pat Magill
I went there to talk about my car damage . I had had two accidents where I had been hit within 8 days . I was a bit overwhelmed .The owner did answer a question I had but then he got quite abrupt and said he wouldn’t consider touching my car without an official estimate from an insurance company . He walked away and said “ thank you “ sarcastically .
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June 2023 by Jessica Ruby
I could not have asked for better service and kindness. James helped me out quickly and talked me through all my options with patience and understanding. I will not go anywhere else for my car.
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May 2023 by Gabrielle Natrigo
Great guys, and they do a wonderful job!
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May 2023 by Gisselle Colon Montes
I came in a year before the season to assure an appointment. I spoke directly to owner to confirm a set date. After I came in showed him pictures he walked me around to show another ski he was working on told me yes just to arrive the beginning of April!!!He embarrassed me upfront. He acted as if we never spoke, as if he didn’t confirm and told me to come in!!!This entire winter season has passed I could have tried to reach out to another company but because I trusted his word thinking he was a man of his word now. My repairment can’t be done because it will take me out the entire summer season!!! Now I have to wait another year thanks to him! Very unprofessional, very inappropriate not considerate of anyone but himself and whatever he chooses to do at the moment!He made me look like a fool infront of others as if I never came by an entire year prior just to make sure I booked an appointment to assure my skis would be in on time to get fixed and on time to still enjoy the season!!! He had me waiting all to dismiss me as if this event never occurred!
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March 2023 by Brian Marullo
We had a great experience with Sofia’s. We are a one car family that got rear ended - they did their best to do the work quickly in an industry where everyone is backed up, and most importantly, the car is good as new. They were willing to answer my many questions along the way on the work, insurance etc. Would certainly recommend.
