Sleep City is a locally-owned and independent mattress superstore that has been operating in Rochester since 1997. It is a family-owned and operated business known as Rochester's most respected mattress company. The owner is frequently present, providing a friendly, no-pressure, and old-school sales experience without upsell or gimmicks. The approach is to address each customer's needs earnestly, as if for friends or family. The store offers a large selection of quality mattresses. Customers report reasonable prices, a solid experience, and punctual delivery. The owner is described as very cool, patient, and great, making the process comfortable and even fun. The facility and overall experience receive high praise. While most feedback is positive, some note that follow-up on orders could be improved. Customers consistently walk away happy and recommend it as the best place to shop for a mattress.
Amazing experience. The salesman was so easy to deal with. He didn't try to upsell us, brought us to the absolute perfect mattress, well within our price, for our college student. Free delivery was included and the whole sale took less than a half hour. We are thrilled!
November 2024
Family-Owned and operated for 28 years. Gino is the man if you need a Bed. Large selection Of quality mattresses
October 2024
I think we dealt with the owner. He was really friendly. Prices seemed reasonable and he checked to make sure we had a mattress while ours was in order and offered to give us one if we needed it. Only thing that needs improvement is follow up on orders. They sent a call, and left a message, but I did not get the message.
