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March 2024 by Gage Domuracki
No one but the best for counter tops! I am beyond thrilled with North American Stone. From the moment I walked through the door, I was treated like family. Kriss actually listened to my wants and needs and never once pressured me into buying any extras. She worked within my budget and went back and forth through email as I changed my mind about what I wanted multiple times. Finally, I decided on this absolutely stunning Midnight Thunder black granite and I cannot be happier! The guys showed up exactly when I was told they would be, 9am sharp. They were respectful, clean, courteous, and put down floor protection from the front door to the kitchen. The guys even cleaned up a mess that I made from removing the previous counter tops which was NOT their responsibility. I cannot express my appreciation for everyone on the team! Please give them a call if you're considering new counter tops!
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February 2024 by Erika
Sam and his entire team at North American were fantastic. We utilized their stone throughout our entire home, the quality and service are unmatched in Rochester. We stopped at a couple of larger stone yards before finding North American and the service and selection were clear from our very first visit this would be our place. You will not regret using this company, they truly care about you and your project!
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February 2024 by James Draveck
Everything from customer support to pricing was 5/5.Hands down the best
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January 2024 by Sean Dylan
Sam and his team do incredible work. 5 star experience from start to finish.
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September 2023 by Sherri Cromwell
I am so impressed with this company!From start to finish I appreciated their warm generous spirit to meet my needs along with wonderful expertise. I wasn't at all surprised when I learned how this is a family business and how closely connected all the employees are as family and lifelong friendships.Ali was my sales person who went above and beyond to find me the perfect green stone counter for my kitchen. He kept in touch with me over months to search for this rare color, informing me when one turned up and offering to bring it in to let me see it in person before I committed. The second try was a charm! I was also able to adjust the layout to expose the most beautiful aspects of the piece before it was cut.The owner, Dave came to measure and I instantly felt like I was in the best hands. He was so precise and informative about the whole process taking the time to offer advice and answer all my questions.The installation was seamless. I can't say enough about the competence, friendliness and considerate care of the entire crew from the tear out to the installers to their plumber. I was impressed with how well they work together.I called in about a situation with my dishwasher that lost connection after the installation. The owner, Dave came to my house immediately. It turned out that the dishwasher outlet was not installed properly, so that any slight movements from the installation was enough to cause it to disconnect. I just assumed we would contact an electrician later to fix the situation for good and Dave would just have plugged it back in. No!! Dave spent 1 1/2 hours actually reinstalling the outlet for us in the proper place and refused to take any payment.We are absolutely in love with our new counters.I was so impressed also with their contractors, that I plan to use them all now!I highly recommend this company!
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August 2023 by Lynn Lundberg
Sam Julian and all the staff at NAS were phenomenal! So kind and helpful. Made my countertop experience so easy!
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July 2023 by J Lipinski
My husband and I honestly can't say enough good things about our experience with North American Stone (NAS)! We wanted to freshen up our kitchen with new backsplash, countertops and sink. After having gone to three other local kitchen/bath centers and not finding what we were looking for, a friend of ours (who is an interior designer) suggested that we go to NAS. We're so glad we did! Sam and Ali were awesome to work with, showed us a lot of samples, and suggested that we take a trip to MSI, a local stone manufacturer here in Rochester. (The staff at MSI were equally wonderful and MSI's showroom is beautiful!) MSI had recently come out with a new quartz that was perfect for our project, and then Ali at NAS made sure that we got the exact slabs we wanted, took care of all of the details, was in constant communication with us, and kept the project on schedule (from start to finish was just a few weeks!). Ali even came out to our home to look at the project, and gave us contact information for an awesome general contractor (Michael Trass of Greater Rochester General Contracting) to remove our existing backsplash and countertops. Jeff from NAS came to our home to template the project, and his kindness, professionalism and attention to detail were amazing! Because we wanted to move some electrical and install undercabinet lighting, Mike contacted his electrician friend Brett of Archer Electric to take care of all of our electrical needs. Brett gave us some great suggestions and has been wonderful to work with. The countertops were installed just a few days ago -- Jeff and Sam from NAS were our installers, and NAS sent Chris Alexander from C&D Plumbing to install our new sink and faucet. Our experience with all of them honestly couldn't have been better -- each of them was extremely hard-working, professional, took the time to answer all of our questions, and made sure that everything was perfect! They even spent quite a bit of time cleaning everything before they left to make sure they didn't leave any dust/debris behind, and made sure that our quartz was gleaming. Everything truly fell into place so quickly and seamlessly, and, even though there's still some work to be done, our kitchen looks amazing! Brett will be back tomorrow to finish up the electrical work, and we've already hired Mike to come back to install our backsplash once we choose that. We are so happy that we decided to work with NAS and highly recommend this wonderful company!
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March 2023 by David
We had an excellent experience with NAS from start to finish. They came highly recommended, and they worked with us for a few weeks to find the perfect slabs for our kitchen remodel. All phases of the project were conducted professionally and with care, and I particularly liked being able to review the layouts on my PC, making adjustments without needing to go in to the showroom. They are excellent communicators, always returning my calls if unavailable, and addressing any questions or concerns when I phoned in.Would definitely recommend and will use them again in the future.
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March 2023 by Brianna Zakala
The experience with NAS from start to finish was nothing short of perfection! I went to multiple places in Rochester and so happy I went with these guys. Everyone is professional, kind, patient, and it's evident they know what they're doing. The install wasn't an easy one with an old chimney in my kitchen that was a tough fit for the counter slab, but they did it with ease and made it look perfect. Huge shoutout to Ali, he was a gem throughout the whole process and very patient with my indecisiveness :) Getting quoted from them was also very simple compared to other places, which I appreciated before I fell in love with something out of budget. Extremely happy with everything and will absolutely be returning customers here with our next home!
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March 2023 by Jordan Millner
I’m very thankful for the professionalism and customer service I was subject to during my time working with NAS on quartz kitchen and bathroom countertops. From the early stages of the process working with Ali to the post installation service call with Rob and everything in between, the experiences exceeded my expectations. Responsiveness and receptiveness to questions in the show room, in the warehouse and over the phone were prompt and of substance. Further, attentiveness to detail was apparent from beginning to end. I’m quite pleased with how everything came out; great job!
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March 2022 by Jillian Coyles
We could not be happier with the work done by North American Stone. They put new quartz counter tops in for us. From the very beginning, with decision making, to the very end, Ali and his staff were absolutely wonderful to deal with. The team who put in the counter tops were so professional. The finished product looks amazing and we would highly recommend them to anyone!
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March 2022 by Emily Congilaro
I couldn't be happier! If you’re looking for a stone fabricator in or around Rochester you absolutely need to use North American Stone. They are the best!! I had to reschedule 3 times because of delays with cabinets and they were able to help me each time. The templating process was so stress free. I’ve received some many compliments on the placement of the pattern of the stone. and the installation was absolutely flawless. Their expertise experience was evident each step of the way.
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March 2022 by Debra Petersengriffin
I could not be happier w this company and products! This should be your first and last stop while shopping for granite etc. it was a wonderful experience from start to finish. Ali my salesman was great. Dave the owner actually comes and does the measuring. The install crew of 4 nice young men were clean- respectful and kept me apprised from start to finish. And Chris the plumber was very nice - booties- mask and very knowledgeable! I am so happy to be able to recommend such a wonderful company!
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March 2022 by Rosemary Z
What a talented group of individuals who work at North American Stone. Sam, Dave, Ali, the installers and Chris Alexander who completed the plumbing. We were so impressed with the expert attention and quality craftsmanship that everyone showed us on our remodel. We highly recommend them and we consider ourselves very fortunate that they were able to work us into their schedule and complete our job. We could not be happier and we would recommend them without any hesitation.Rosemary & Charles Z
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March 2021 by Nick Iacchetta
North American Stone is amazing! Sam was so helpful in finding exactly what I wanted for my granite counter top! I talked to Sam and told him my plan for my kitchen and I picked out a granite top. A week later Sam asked me to come in so I could take a look at a different style granite. I was blown away at the granite he found, best part is that it was the same price! I got 4 estimates, North American Stone was the least expensive and they made me feel the most comfortable during the sales process. The installation team was clean and very friendly. They laid tarps on my hard wood floors to protect them, once they were finished they showed me the granite countertop and explained how to seal it myself! I am SO HAPPY and will recommend these guys to anyone!!
