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August 2024 by William flores
Gentlemen who's attending is the Best
100% recommend
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August 2024 by Harvey Phillips
Honest, professional and welcoming. Excellent service.
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August 2024 by Andrea B
I only needed an NYS inspection. Rashad had my car ready sooner than inspected. I definitely recommend.
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August 2024 by Carolyn Daley
I first went to BJ's Wholesale for 2 new tires as I have a membership. They rudely told me since I didn't get the existing tires at BJs they couldn't help me. I was furious. Came to Monro and met the nicest man, Reshard,who was empathetic and took care of me right away. Was on my way with new tires reasonably priced within an hour!
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July 2024 by Ibrahim Jalal
Poor experience. Better to try another shop. Employee struck my vehicle pulling it out of the shop.
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July 2024 by nick carrasco
Got a NY state inspection. Made it super easy! Fast! Friendly! I recommend
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July 2024 by Carrie Sullivan
They were able to fit me in for a tire fix so I wasn't stranded 3 hrs. away from home. Very friendly and helpful.
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June 2024 by Hasitha Perera
This place is not reliable. I went there to fix a check engine light and replace two tires. They charged me more than the initial quoted amount. The quotation was to replace the purge valve and the oxygen sensor (estimate was something around $320). When I was there to pick my car, they charged me $528 for replacing the purge valve and the vent valve. I’m not sure what parts were exactly replaced. The mechanic with long hair was not helpful or transparent. It seems he is experimenting his skills and we are paying for their training. He is not confident and seems to lack skills. Overall the customer service is awful.
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June 2024 by Charlene Brueggmann
I’ve been at this location 3 times and have always been treated fairly. Rashad is friendly and professional. I’ve had an oil change, 4 new tires and a NYSI. My vehicle was done when I was told it would be. Highly recommend this location.
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June 2024 by Pamela Malone
An out-of-town friend was visiting, and heard a rattling in her car. It was a Sunday, and fortunately, Monro was open. They discovered and fixed the problem quickly—and no charge! So, when we needed some service on our older car, I went back to Monro, remembering their honesty and great service. We were not disappointed! Rashad kept us updated on what was needed and when some ordered parts were expected. The bill was very reasonable, their customer service was great, and they did great work. Thanks to Rashad and the whole team at Monro, and we will definitely return for any car repairs.
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June 2024 by Nicholas Cooper
Absolutely awful. Worst customer service experience I have ever had. I needed a simple tire replacement because mine had a slow leak. I ordered a tire on Monday, they told me the tire would be there the next day which was perfect because I had an appointment on Wednesday. When I dropped the truck off on Wednesday at noon I was told it would be an hour and they would call when it was done. Long story short, I waited over 5 hours because the incompetent employee who took my call on Monday never placed the tire order so it needed to be delivered. On top of that, I got quoted $268 plus tax over the phone and when I picked the truck up I was told it would be $448. I explained this to the staff who didn't seem to care and told me that was the price. I then went outside to leave and looked at the new tire and I couldn't believe when I saw that they had installed the wrong model tire. I then went back into the store and told an employee and she told me that she couldn't give me a refund and that I would have to come back the next day and speak with the manager. At that point I had about had it with the absolute incompetence and terrible customer service and after about a half hour of arguing back and forth I finally got a refund and the original tire I came with put back on the truck. Extremely frustrating and a waste of my time. Terrible experience.
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May 2024 by Bree Polite
Horrible communication between customer and customer service. Went in for one thing that was fixed, came out with two more broken parts they broke on their end that they were trying to convince me that I broke it when it was damaged when it came out of their shop.
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May 2024 by John St.George
regular customer
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May 2024 by Kevin Austin
Alright I showed up late because I drove to the wrong Monroe service center, Monroe of West Henrietta was able to get me in quick and service the car efficiently. Very satisfied with their handling of my mistake. Thank you Monroe. West Henrietta.
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May 2024 by John Holley
Very helpful courteous and if anything comes up they let me know in advance and I couldn't find a better place to take the vehicle
