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August 2024 by Katie Dolan
Nelson is the best! So respectful and kind!
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August 2024 by Leah Mundorff
Gordon and Nelson are the BEST! I’ve been going to them for years and I’ve always felt comfortable and taken care of. Best customer service and great genuine people! I recommend everyone checks them out!
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August 2024 by Glen & Alyssa Hoehn
I pulled in at 6:55pm needing a plug in a tire and the guy closing the shop before their close time was all full of grease says sorry, can't help we have no mechanics here and closed the door and locked up.
Prior to going we called and got no answer. This place needs to shut down, rude and not friendly at all
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July 2024 by gregory keenan
The staff is always friendly, knowledgeable and helpful. Highly recommended.
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July 2024 by Amrita Diol
Quick. They took care of the oil change and recommended additional service for the next time around. Thank you. I worked using the guest Wi-Fi as I waited.
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July 2024 by Corrina Ophelia
Gordy, the manager, is a kind and trustworthy man. I'd take my car back to him and his team.
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June 2024 by S T
GUYS! PLEASE DON'T VISIT THIS SERVICE SHOP. All the BLACK MEN who are working at the store were pointing at customers and laughing at them, making them feel uncomfortable. This happened with me and my family
I had to stop by due to very low air pressure in my car. They checked my car while they were joking around WATCHING my mom, dad, and me sitting at the reception. They called me and told they cannot fix it and they purposefully told me that I need to buy a new tire which is TOTALLY FALSE (It has been fixed later in another shop). I asked them if they can remove the nail and fix it without replacing the tire, they were continuously laughing at my face and it really made me angry and sad. Due to people like this, ALL BLACK MEN IN COUNTRY ARE loosing respect! These guys needs to be punished.
PS: The other guy at a different service shop who repaired my car is a BLACK guy too. I have respect for him. But these guys at Monro Service are such a bunch of loosers and racists.
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May 2024 by bill g
I went in for a break check on my Jeep after being told by Marina they were bad and couldn't pass inspection. I asked to look at the issue at Marina, and I could see my breaks were fine. They never even took my tires off. At Monro, they verified they were good and also did my inspection. They were very pleasant to deal with. I will go back to them when I need something more.
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April 2024 by gail schlack
Great place!
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April 2024 by Karen Rita Bradbury
Love these guys!
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February 2024 by INK BY SHABAZZ
HORRIBLE EXPERIENCE! I walked in and wasn’t even greeted. The manager was busy on his computer didn’t even acknowledge my presence. Then walked in and out to the shop twice before asking me what I needed. I simply wanted my tires AS tire’s checked + Air. Also to inquire about purchasing a set . I was told i could get no air at the time.”in a shop that services tires?? “ ODD but okay….. It would be over an hour wait but if I wanted tires I could proceed. I ultimately declined as I could clearly see vehicles being worked on which 10/10 would need air in the tires I’m certain. Overall poor customer service and just 0 lack of concern when potentially gaining a new customer. I took my vehicle up the road to Mavis Discount Tire and I’m beyond happy I did so! 0-10 wouldn’t recommend!
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February 2024 by Joanne Walessmith
Gordon and Nelson are professional and customer focused. Highly recommend Monro on Jefferson Road in Henrietta. Thank You!
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February 2024 by Katy Ertle
Great service and nice people. Been going here for years.
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February 2024 by MK
Stopped here for first time to put some air in my tires, funny thing, they told me they don't have no air when I can see clearly workers putting some air in someone else's tires. RUDE AND POOR CUSTOMER SERVICE
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February 2024 by Edward Eckerson
Monroe muffler and brakes on Jefferson road.Are managed by two great guys gordie and nelson. They are very helpful and very professional and very knowledgeable about things
