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March 2024 by Christina Owen
Damon was the best, highly recommend
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March 2024 by Robert
Quick service, great staff!
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March 2024 by Leonard bradshaw
Billy was great, helping me with my tire issues. I was in and out in record time. Great friendly service
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March 2024 by Karina Elliott
The gentleman at the front desk was extremely rude. As I advised my father changed my lower control arms, he instantly said the issue was due to the work they did without looking at anything. Then when they looked at it my tire was loose and he said oh you dad is trying to kill you. Noise is rf sway link is loose not unsafe. When I asked how much to fix he said he was not doing any work on my car at all due to my dad changing things and as he seen I had spark plugs in my car it was clear my dad was going to do more work. As I know how to change my own spark plugs and have always done this myself as well as changing my oil I was going to change them. I felt he was speaking to me very disrespectful in his tone. I will never be going to that location again and I have never had any issue like this at the Irondiquoit location.
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March 2024 by Nick Gerbino
Pedro fixed my flat tire during morning rush hour. Got to work on time and he didn't want to charge me! Also, Billy has been very helpful and honest in the past about what does or does not need to be done to the car. Thanks guys!
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March 2024 by Athina Manirath
Had a leak in my tire. Called and showed up after work. They spotted the nail and patched my tire up and got me outta there quickly! Thank you Bill!
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March 2024 by Ayumi Y
I have been a regular and loyal customer for the last few years at Monro Auto Services. I appreciate how welcoming everyone is and am remembered by the manager, Damon, which is most of the reason why I keep coming back. They are very communicative and will always run by costs with you before doing anything. Last month, I came here to get my brakes checked because they were making grinding noises for a few weeks. Everything always goes smoothly when you book an appointment, but in this particular case, it ended up taking almost 3 full days because there were mistakes done on their end. While certainly inconvenient, I still appreciated them wanting to do everything right and not charging me extra on parts they had to re-order and re-do. I have had no issues since and am comforted knowing I can drive safely!I am back here to write this review though because on three separate occasions, I had asked them to change my brake lights since I was told they were out by a family member. When the brake job was done, I figured they had done it even though it was not on my two receipts. However, this afternoon a kind stranger told me my brake lights are out (the same ones I told them about), which makes me question whether they actually remembered to do it ?? This is disheartening to say the least, and I will most likely try to get this done myself as I have already spent enough time asking for this...
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March 2024 by Porsha Houston
Manager was nice and knowledgeable
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March 2024 by Jason DePinto
Damon & Billy are always a big help explaining work that was done and suggest to customers what really need to be fixed
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March 2024 by Masihullah Mehrabi
Great customer service, warm and nice people. Excellent service.
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March 2024 by Eunice Han
Billy is the best! I had to get my tires replaced last minute before my long drive. He was able to get me in right away and also gave me the best price. I will be going here from now on!
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March 2024 by Tim Scott
Friendly and competent service. Billy always gets me in quickly and is clear about my options and what my car really needs. I feel like I can trust him which is highly important to me in auto repair. He doesn't nickel and dime me and there are no surprises.
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March 2024 by Naima Simmons
Good place thought price was high but the work and people and A1 the guy was really nice I had my kids and it he was helpful
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March 2024 by Victor Bermudez
Great customer service and fast service
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March 2024 by Celia Petty
On time, on price, and Billy is a pleasure to do business with
