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February 2024 by Babeena_Gt _
Great location, but the guy working there smells like marijuana and has no idea what he is doing or talking about. Very unproffesional ,and tends to close 20 to 30 minutes earlier then the store hours indicate.I wish you had the previous female that was working at this location. She knew her stuff when it came to devices and equipment and programs.Update: the new woman that works here will try to scam you. I have purchased enough memory cards for my phone to know that they do not cost 45 dollars
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October 2023 by Euphazi Sharell
Don’t give them a dime of your hard earned money. Worst Customer service EVER!
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July 2023 by Nick Johnroe
Dan was very helpful having a bad day at work and my keyboard disappeared off of my phone somehow he was able to fix it in a minute or two and get me back to work. I have six lines with Metro and recommend them to anyone who wants a good deal in the Rochester area.
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December 2021 by Angelina Borrero
Being a manager myself this manager was completely rude completely unprofessional i’ve been dealing with MetroPCS on stay open and I will never bring business of us when I Lyell Avenue how do you have a manager running the store that unprofessional If I could give this place zero stars I would
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December 2020 by Jersey Girl
At this location everyone is very helpful and knowledgeable. They have great customer service. I have to give a special thanks to Syeed, Amit, and Franfie. I will never go to any other location but this one for my phone needs . Thanks again for all of your help!!!
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November 2020 by shashell
After the call center told me to find a store because they could not swap my device, which made no sense...I drove here to keep from going to Child Street. Got there before closing hours hanging on the door, door was locked, person comes out the back and says, im closing, go down the street.
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October 2020 by Morris Covert-Yuson
Wow, I went today to pay my bill and there took my cash of $200,00 and there never POSTED MY PAYMENT, I reported this to the corporate office, MetroPCS by T-Mobile is violating Federal and State Laws under the COVID-19, laws that was pass. THIS STORY TOOK $200.00 CASH AND NEVER MADE PAYMENT POSTING, OUR SYSTEM AND PRINTER HAVING PROBLEMS.
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July 2020 by TerLnKim Mosley
Absolutely HORRIBLE location! (2284 Lyell Ave Rochester, NY) Customer service rep that is there is extremely unprofessional argumentative & very unhelpful. I would definitely encourage you to go to another Metro PCS for any assistance.
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May 2019 by Sandy Skinner
No contract. Phones and plans are inexpensive.
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April 2019 by zay zay
worst customer service ever, i went there to change my phone sim card with my own new phone . they asked me $32 for the MEI update and i paid it. when i asked the receipt, they said they gonna sent it with the massage. but the bills is only $16, where is the rest of the money that you guys cute fromm my card. the stuff spent their time using phone call and facetime even there is a customer.
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February 2019 by Mike Scott
Terrible customer service at this location, I came to pay my phone bill one day and sat outside for over and hour while they took a lunch break at 4 pm. I do not recommend
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July 2018 by Pamela Davis
The at this location was very knowledgeable and helpful for our family. Excellent customer service!
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July 2018 by Michael Wolf
Very friendly staff the only store I prefer to deal with
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June 2018 by Phillip Dorf
Worst customer service ever they rake over u with the price of phone accessories. The phone's are cheap but the accesories are way over priced. I would not recommend metro pcs to anyone once so ever.
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June 2018 by sky Miranda
Horrible purchased phone and was told could bring back and exchange if not happy also purchased case it wasn't in packaging was a return someone bought back. Hated phone after 48 he's went back to buy different one I hadn't removed the plastic from screen but because I went over how many mins could use was denied. Dont recommend here.
