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September 2024 by Chris Pullano
Great experience
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September 2024 by Tom Schomer
They failed to tell me that my car failed inspection because of window tint, even though it is a 2011 model and has always passed inspection, but they did charge the $21.00. When I picked up the car I assumed it passed inspection but saw there was no new sticker later and called the dealership. All I got from the sales rep was "smart" answers but no explanation of why I wasn't informed. Also, they charged $60.00 more than the estimate with no explanation. I live 1 1/2 hours away from the dealership. When I asked what the actual light level was, they couldn't tell me. "Maybe he might remember". Also the cashier seemed to be annoyed that I was bothering her while she was eating a snack. Worst experience I've ever had at a dealership.
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September 2024 by George Aitchison
All went well with my service.
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September 2024 by Phil Mohrman
Mercedes Benz of Rochester conveniently picks up my car and leaves me a loaner to do yearly maintenance. Thank you.
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September 2024 by Prakash Gajendran
Excellent valet service, very professional and friendly staff.
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September 2024 by Jill Morris
Absolutely the best service ever in Rochester NY
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September 2024 by Randy H.
Max is very professional and personable. All of the items were addressed with my car and there was great follow up every step of the way!
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September 2024 by Jacinto Ramos
Hello, I have been apart of the Mercedes Benz family for some time. Dating back since 2019 in fact. Since joining, I absolutely adore the camaraderie that comes with this experience. Merahya, has assisted me for every one of my scheduled maintenances and she is such a pleasure. Easy to communicate with, breaks down great payment options, even accommodating beverages. Update alerts are available, even asking how each and every customer is feeling. I couldn’t have asked for a better experience. Thank you!!
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September 2024 by John Carrubba
They did what they said they would do. Glen even found me a discount coupon. All good!
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September 2024 by Melissa Bieniek
The staff and show room were extremely helpful as soon as I walked in. I drove from Buffalo, NY in the rain and they took the time to treat me right. James is an excellent salesperson and i enjoyed working with him. He’s smart, quick, funny and fair. I was able to purchase the car I really liked and he made the process as easy as possible. His staff is 1st rate.
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September 2024 by Joe Deck
As promised
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September 2024 by L.O.HeemDaGod
My experience at Mercedes Benz was A-1. My customer care agent Merahya coordinated what needed to be done which resulted in exceptional service time. The ambiance is always pleasant.
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September 2024 by Edward Gamez
Good service and attentive to requests what we need to maintain vehicle in good functionality!
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September 2024 by Alyssa Ulmer
Jeremy is one of a kind! He has helped me lease my last two vehicles with Mercedes Benz and I’ll be forever grateful to him!
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September 2024 by Deborah George
I had my car in for annual maintenance and NYS inspection. I chose to wait and it was done exactly when promised. Max was wonderful! He patiently listened to a couple of concerns I had and addressed them! Very happy customer! I love my Mercedes!
