Medical Supplies in Rochester, NY

“The technician was very pleasant. I know nothing about your field but I think a $200 charge for coming to diagnose the problem plus labor plus parts is steep. Hopefully I will not need any more service on this chair lift since I now know I must leave it in a position at the top or bottom of the stairs so it can continuously charge. I didn't think to ask for the batteries that were removed. Perhaps they are rechargeable and I could have used them in the future”

“The staff here is wonderful and compassionate. My
Dad recently passes away and it’s just my mom and I, who has dementia. Courtney has been so wonderful helping us out during these challenging times for us. I could not ask for anything more with all the help I have received. They have really been so supportive and accommodating throughout the whole process.”

“I am not sure I can fully put into words how much I love my ThermApparel cooling vest. Life changing might be the only way I can truly describe what this product and company have meant to me. I got my first vest years ago, I think 2018, and then a year or two later I got a second vest with their extend cool packs.
I have multiple sclerosis and the heat, especially if humid, almost renders me completely useless. I tried several cooling devices but nothing seemed to help. Then I met Kurtis and Julia and they introduced me to their newer (at that time) product. I gave it a try and it was absolutely blown away. It fits snugly around my body and cools my core down in a way that allows me to remain active like no other product I have tried. I have used it to help me with gardening, kayaking, rock climbing and even just sitting outside or going for a walk with my husband on really hot humid evenings. Having 2 sets of their cooling packs has been key for me because I can keep one set in the freezer or a cooler (if away from home) and swap them out every few hours as needed.
Just now, in 2026, I needed to replace my cooling packs and used their recycling program to get 2 brand new sets at a huge discount. It is incredible that they offer this recycling program! I definitely would go with their extend cool packs if you aren’t sure. They’re worth it.
ThermApparel is a fantastic company who cares about people and helping them live their best lives. I am forever grateful for having met them and for their products. I cannot recommend them highly enough. I tell everyone I know all about them!”

“Known these folks for almost 30 years. Great group and excellent to deal with. Just happened to see another negative review posted recently. Not sure what that's about, but take it with a very large grain of salt. I have known these folks professionally for a long time and because of that, now personally as well. Sounds like sour grapes from a rotten egg of an employee because I think these guys and gals are fantastic and I speak from 30 decades of experience in the industry.”

“Have been a customer for quite awhile. Have purchased my 02 ,nebulizers, tubing , cane and pay monthly for portable 02.
Courteous,and nice to do business with. Have grown significantly since I started with them . Many products from chairs to canes,etc.”

“Great easy to use website, quality products, great selection of products, fast shipping. I have placed several orders and have received everything that was ordered, packaging is great. I would highly recommend this company.”

“Love love love this store!! Patrick and Paulo were absolutely incredible. This was my first time shopping for scrubs, and they made my experience so enjoyable. They helped me pick out the right size and brands that best suited me. 10/10 service. I cannot recommend this
store enough. Come here for all your needs!”

“100% recommend, Above and beyond service ‼️ my 6 yr old needed an air cast for her wrist, after having her hard cast removed. Her Ortho referred us to fonte but they didn't have any, called around and were told we would have to go back to her Ortho for another referral, of course they said they couldn't get her back in today. Called at least a dozen other places and they either couldn't or wouldn't help without the referral. We went to upstate and they were closed, but as we were leaving a young lady was coming to the door and asked what we needed. After explaining the situation, she said that the doctor was out of town and she was still training and didn't know how to fit them yet. Then this lovely person invited us in and called the doctor, I didn't catch his name but this gentleman said he would gladly walk her through the process to get her taken care of. She did a wonderful job and I am so grateful for them both. I commend them on their wonderful service because people just don't do this anymore . Your service and character speak volumes, and you have gained a lifetime customer.P.S. Dear Doctor, she's a keeper, give her a raise! And pat yourself on the back. You are appreciated sir!”

“We did a bid process a few years ago and picked Special Care to upgrade our call system. They came in and did a great upgrade to our system. We at first, sat down with them an formulated a plan on how they would work with our Staff and Residents. Then they started and everything went as planned. They were very caring with our Residents and also with our Staff. A great success! I would totally recommend to any Facility to talk with them about a call system. best, Jack Pease”

“Amazing company. I’ve had asthma all of my life and after moving back to NY I had severe breathing issues that ended me up in the hospital. After two hospital visits and an urgent care visit at a WellNow they directed me here for a nebulizer. My insurance covered it in full (BCBS) Everyone was knowledgeable, very kind, and helpful. Highly recommend!!”

“Had to pick out a rollater today and did a web search & found Eastside Medical Supply. They were very very helpful and I left with exactly what I needed! I was relieved to be able to walk out with my rollater than having to wait for one to be shipped. They had so many to choose from right there on the floor. I am heavy, so I needed a heavy duty model which they had two in the back that they had me try. Thank you ladies at Eastside Medical Supply for making my purchase as smooth as possible!”

“I had neck surgery done January 17th very extensive and a lot of pain no way to get out of the house. my neck brace was malfunctioning I had no way to get to them to replace it they sent someone to my house within an hour or 2 and had it replaced for free.. I would recommend this place to anybody they are absolutely helpful”