Mailbox Centers in Rochester, NY

“Twice Angel at the Henrietta Store, came to our rescue by safely wrapping and packing antique crystal and China.Both boxes arrived safely at their destination and have become cherished mementos for family.
Thank you for having employees like Angel.
We were very pleased with his professionalism, and knowledge of China and Crystal. His care made me relax about sending these packages.”

“I just dropped off my package there for shipment, and I was given good customer service! The person I worked with was no stranger to hospitality. I asked for a paper and pen as I didn't have the shipment address written down on a paper. He didn't acquiesce like some people at the busy shipping locations would.The interior was inviting, and the scent in the air was from an incense. Don't let the store front fools you, and parking is plentiful. I came here as it's the nearest shipping facility, and I'd definitely come back again for the convenience and to support this local business. Every time I go to a FedEx store, there's always a long line or the employee's not at the register, still dealing with the printing stuff or other packages.”

“I was bringing in an awkwardly large package for shipping and the male clerk on duty that day was very helpful - came right to the door and took the package from me to ship. He could see I was struggling a bit! It's nice to know that there are some employees who care enough! Thanks to him!!”

“The employees who work at this location are so kind, helpful, and patient. They are lovely every time I drop off labeled packages or have a return. The new (younger male) worker is not as friendly and knowledgeable yet, but I assume that is due to being new!

Personally, I recommend purchasing labels at home, or through a selling platform. The workers have no say- the prices will be higher in store than with e-commerce discounts. To be fair to negative reviewers, the prices in person can be quite high! The workers cannot adjust or change the shipping prices, and they have wonderful customer service.”

“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”

“This UPS branch is the best in the business - Don is running a beautiful group of people, enthusiastic about providing great service. The competitor is just across the street which makes the difference in culture even more stark - I cannot say enough about Don and his whole team - they are remarkable!”

“The staff at THIS location, are friendly, knowledgeable and take care of their customers in a timely fashion. They work diligently to provide the best service possible. I drive out of my way just because of the reasons stated.”

“I recently had the pleasure of using the UPS Store in Rochester to ship my PC all the way to California, and I couldn’t be more impressed with the service I received. From start to finish, the process was seamless and stress-free as can be, thanks in large part to the exceptional employees Shae and Shane.

Shae went above and beyond to ensure my PC was packaged securely, taking great care with every component. Her attention to detail and dedication to customer satisfaction were evident from the moment I walked in. Shane was equally outstanding, providing knowledgeable advice and helping coordinate the shipping logistics flawlessly. Their teamwork and professionalism truly set this store apart.

Shipping a PC can be nerve-wracking, but Shae and Shane made the experience not only easy but enjoyable. My PC arrived in perfect condition, and I owe it all to their expertise and commitment. If you need reliable and friendly service, look no further than this UPS Store. Thank you, Shae and Shane, for your outstanding service!”

“Went in today with some packages and had all of my QR codes ready to be scanned and of course as soon as I stepped foot into the building I lost internet connection!! Thankfully Calisha was very fast to assist me and was extremely friendly and patient of my "wonderful" phone.Thank you for the awesome customer service!”