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November 2023 by Rozbeh M.
Today, I had an extremely disappointing experience at Best Buy. As a customer, I expect to be treated with respect and fairness, regardless of my background or appearance. Unfortunately, during my visit, I felt singled out and discriminated against by the store manager.Without provocation, the manager insulted me and made me feel unwelcome. Such behavior is not only unprofessional but also goes against the principles of equality and respect that every customer deserves. I hope that Best Buy takes this feedback seriously and ensures that no other customer has to go through what I experienced today.I urge Best Buy to provide better training to its staff on cultural sensitivity and customer service. Discrimination has no place in a retail setting, or anywhere else for that matter.
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August 2023 by Jay S.
I needed my computer fixed but these people refused even when I renewed my plan. I hope this place goes out of business
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January 2023 by Jen R.
This is in a good location and is the only one around for folks who are in the city.I ordered online and had to pick it up. This was pretty seamless except when you got in line. Staff is pleasant enough but also seem kind of apathetic.They usually have pretty good sales on certain items. It's been a long while since I w been at this location.They are pretty well stocked but it's after the Holidays.Parking is plentiful.
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October 2021 by Victor R.
I bought 2 Samsung phones online from Best Buy. I went to the Henrietta NY store. They wanted to charge me $40 to show me how to add icons to my home Screen. Walmart in Geneneso NY showed me 4 free how to do lt.
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March 2021 by Cinda B.
I have called EIGHT times for several minutes at a time from 2:30 to 3:40 and again at 5:20 and NO LIVE PERSON. I get stuck on automation waiting on someone in computers, tech support, manager - never get a live human. And I've hollered at automated female several times. She doesn't listen. I guess if I can't find out which Apple computers you have in stock, I'll buy it somewhere else.
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February 2021 by Heather D.
Called about a product return. Took a half an hour to even get through and then when I asked a question that the representative didn't like (what is your managers name?) he hung up on me.
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October 2020 by Peter C.
Spent over 30 minutes on hold when calling the store. Unacceptable! I needed questions answered about installation service but I guess I'll have to go elsewhere.
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October 2020 by Jerry M.
I went to Best Buy to pick up an Amazon Fire Stick so I could watch the Green Bay Packers on Monday Night Football. (My favorite two teams are the Green Bay Packers and whoever is playing Da Bears.) This used to be simpler - there was a Fire Stick. Now there's Fire Stick Lite, Fire Stick, Fire Stick 4k...so I went looking for a Blue Shirt. Several were back in home theater, holding a caucus of some kind. I was getting a little perturbed when I approached a very large Blue Shirt that looked like he could have been a defensive lineman. He asked if I needed help and I replied, "You look like a man who knows everything there is to know about Amazon Fire Sticks. That's what I need!" He nodded, and immediately solved the mysteries. I was remiss in not paying attention to his name badge, too. I selected my Fire Stick and headed for the register - game time was approaching! I got to the apartment, opened the box (I've done this installation before, at home) and plugged in everything. I powered everything up, the Fire Stick splash screen did its little dance, and...oh, oh. The dreaded screen that says, "Having trouble locating the remote. Press and hold the (icon - home) for 10 seconds. I did. No response. Did it again. Nothing. The screen suggested holding the remote closer to the Fire Stick. I stood behind the TV and held the remote right next to the blasted Fire Stick. Nuthin'. Okay, maybe the included batteries are bad, so I switched to new ones. Did the same dance - nothing. Nada. Gnorscht. Obviously, the remote was bad and there is no workaround. So, I boxed the whole thing up again and watched the game on my cell phone - a far cry from a 50" hi-def television. I returned the Fire Stick to Best Buy today and told the customer service rep it didn't work, expecting to recite the entire tale of woe I spelled out for you two paragraphs ago. Nope. No questions asked. The credit should appear on my credit card any minute now. Best Buy has always been good to me back home, I expected nothing less in ROC and they lived up to the Best Buy reputation. Thanks, Blue Shirts! Who was that masked man? I don't know but I wanted to thank him!
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March 2020 by Sharon K.
Extremely disappointed in Best Buy and the Geek Sqad service. My husband and I are looking into mounting 3 TV's in our home. Nothing big,just want TV's flat on the wall. We inquired about the pricing about a week ago and was told each TV would be $150. Seemed a little pricey especially since my uncle said it was half that price just 2 years ago. However, the young woman from customer service said it was cheaper to buy the technology protection plan($199). With the plan all services are discounted and some services (viruses etc. are free). So the TVs to mount would be $50 each. The sales woman said it would be cheaper to buy the plan. After considering the pro's and cons we decided to purchase the plan and pay for the mounting. This time the young man asked if there was any TV's over a fireplace and I replied there was one. After swiping the credit card he said we were all set. Never thought there were any additional fees since we paid up front. The young man never mentioned buying the mounting brackets ahead or having to buy them from Best Buy. The guy finally shows up (15 minutes late). And starts asking about the TV's. The guy never charged us the $80 extra for the fireplace TV. Ok I did tell the salesman but ok. Then he ask about the mounting brackets. When we told him that we didn't buy them ahead of time, he goes to the truck and says his is $100 a piece. The same brackets are found at Walmart on Amazon and at Target with the most expensive only $33!!! So in all we would be spending $800 with this tech plan that was supposed to save us money! What a rip off!!! They made it sound like the tech plan had so many perks and really it's just a plan that cause you to spend more with hidden fees!!! When we mentioned that to the manager, he shook his head in agreement and refunded all our money!!! Beware!!!
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March 2020 by Stephanie P.
Frustrating experience with the Geek Squad at Best Buy in Henrietta today. Made an appointment to have my cracked iPhone screen repaired. Showed up to be told they only had one technician and he was sick. No attempt made to notify me or anyone else who will be showing up later today. The guy at the counter said it's too hard to contact people. Really- you're an electronics store who can't figure out how to use basic technology like email or robocall to inform your customers. The Geek Squad manager didn't seem too concerned. Hey at least now I know to never use Geek Squad and avoid Best Buy!
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February 2020 by Jim S.
Terrible BB Customer Service Experience I bought a $248 Nextbase dash cam from BB online and picked it up in Henrietta on 1/14/20. After numerous problems and attempts to correct the issues with the BB Tech Support in the UK , I returned the dash cam to BB Henrietta on 2/14/20. I explained to the BB service dept.clerk that the cam was unusable and not recording anything. TS did not have a solution so I asked for either a refund or store credit. The service manager jumped in and said that I couldn't receive either because the purchase occurred 1 month ago and refunds/exchanges can only occur in the first 15 days. I responded that it has a 1-year warranty and her response was BB does not cover warranties. I would need to contact Nextbase in the UK for warranty issues. After discussing this further, she said I could only exchange the Nextbase cam with an identical unit in the store. I searched the store and there were no employees available and no Nextbase products on the shelves. It is clear why BB is a failing company and Amazon is thriving. BB has no merchandise, few employees, rigid policies that are not communicated to customers either verbally or in writing, and terribly rude CS supervisors. Buyers beware of Best Buy. There are plenty of alternative businesses that are well stocked with quality electronics, provide competitive prices, have knowledgeable employees and are interested in providing positive customer experiences.
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January 2020 by Jim Z.
I just spent 25 minutes here trying to find someone to help me. Finally left. Unacceptable in my book. I'll take my money elsewhere.
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December 2019 by Katy H.
Daughter and I brought our phones to the geek squad to get new batteries and had a most pleasant experience. We were helped by a wonderfully capable gentleman by the name of Sterlin and he was both knowledgeable, and a master multi-tasker. We had appointments for service and although there were a steady stream of appointments coming in, Sterlin managed to simultaneously take care of our service requests as well as handle intake on a number of other customers technical situations. We felt well taken care of and would recommend this geek squad very highly!
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November 2019 by Bob A.
How to kill a retail business: (1) Have a 15 day return policy even with a receipt. This means you shouldn't buy a gift until the day before you want to give it. (2) OK, they give you store credit but it doesn't look like a gift card and you can't add to it to bring it up to an even amount, and can't use it towards a gift card. (3) And they don't empower their managers to override any of the above stupid rules because there's too much gift card fraud. So they treat all customers as thieves. (4) And have load of empty spaces on the shelves for items out of stock. If you can't touchy-feel it, you might as well get it the next day on Amazon!
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September 2019 by Cynthia C.
I went in here to pick up my pre order iPhone 11 pro max and to get a Apple Watch. I got to the store when they opened at 10am sept 21st and it took me until around 530pm to get everything I needed. It was a LONG day but it was not Best Buy's fault but AT&T as they were down and were not properly staffed since the release of the new iPhone and Apple Watch. I do want to shout out to the associate Leo Ramos at Best Buy for helping me the entire day and being super helpful and nice during the 8.5 hours I was there. I was his only customer and he took very good care of me in getting my devices working and making sure I had everything.