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February 2024 by Catherine Cantine
My Representative was extremely helpful and easy to talk with. She answered all my questions and allowed for some small talk that was welcoming considering how stressful this time of year can be. She brought normalcy to the experience.
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February 2024 by jilayna Burton
VERY unprofessional! I went in on Feb 1st to do my small business taxes. A women named wanetta ( might have spelled wrong) was supposed to finish my taxes (manager of this location).She forgot she had to finish them (literally what she said) and walked right past me in the waiting area and went home. Everyone was in a rush to leave at 5pm. One night shift tax filer came and and was so sweet! When wanetta was called back to the office by the night shift tax filer in the office to do my taxes, she came back with an attitude. At this Point I just wanted by business documents I came in with that she had locked in her office. She pretended she didn't know where she left them even though she JUST left the office to go home. She miraculously found them in different locations of the office. Some bank statements were in the front receptionist area, some outside her door in a cabinet and some on her office.. I mean how unprofessional is that to have someone's personal documents, scattered all throughout the office! She then proceeded to tell me she couldn't finish them anyways because the lady (dawn) who started them shouldn't add personal bank statements to income when filing an LLC which is false and shows me that even the manager has no clue how to file taxes correctly. Was a mess and extremely ghetto and unprofessional experience.
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April 2022 by Royalty Patterson
I love going to this location, the young lady(Rose) that work on my taxes was very helpful.
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March 2022 by Keith Watts
Am happy with my return
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February 2022 by Sharell Mobley
It was a good experience I've been Ms. Rose client for 3 years now she.awsome good spirit
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February 2022 by Krystyna Simmons
Tax associate was nice and explained answered all questions I had about my refund
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February 2022 by Jimmy Phillips
Mrs.Rose. is the best that's ever done my taxes.
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January 2022 by Jade
Had a great experience filing with Rose. Was easily able to drop off and upload necessary documents, which in a pandemic was a great option. I recommend Rose for her professionalism and experience. Thanks!!
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April 2021 by Jade Christopher
Had a great experience filing with Rose. Was easily able to drop off and upload necessary documents, which in a pandemic was a great option. I recommend Rose for her professionalism and experience. Thanks!!
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April 2021 by Edward Reisinger
I went with my wife to support her when she got her taxes done. That went great. However , I asked about my return that I started last year but never filed due to not being able to afford it; I asked for my documents back; so I could do it myself online. They told me they no longer had the documents on site and I had to go to their Stoneridge location, which I guess is their main location for the Rochester area. I went all the way there on the city bus. That location didn't have it either and referred me back to the previous location. The previous location is still referring me to Stoneridge.
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April 2021 by Torri Jones
I said it was good give her a I give her a chance never Hunted
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April 2021 by Elijah Gandy
Quick fast and easy process all paperwork
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March 2021 by rihanna riley
He did very good work for me
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March 2021 by James McCuller
Service was professional, & fast.
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March 2021 by Chiquita Graham
Always great service
