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August 2024 by Brian George
You get what you pay for. They are pricey but they fix it right and back up their work. Quick too
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August 2024 by Malcolm Johnson
Just go to the dealership. Just go to the dealership. I paid $525 in labor on a pad and rotor swap and waited almost two weeks for work to be completed due to incorrect parts being ordered. At least the dealership will scam me faster.
Update: The following week after the vehicle was returned, the rear left caliper began to leak brake fluid. I returned to the shop seeking assistance, I was denied any form of assurance that I would not be charged further despite the fact that the calipers were in working order upon delivery and not so after work was completed. After delivery directly to the dealership I was informed that all four of the rear pads were not in the correct places. This has caused damage to both rear calipers aside from the caliper being incorrectly re-installed after the pad and rotor change. The vehicle is now at the Mini dealer being repaired and the total after the damage is going to cost an additional $2,050 to get the vehicle in working order (includes both rear calipers and all rear brake pads). All information added is per mini technicians diagnosing the vehicle. Not all additional issues were included above, brake sensors were also damaged and will need to be replaced. To quote the mini technician "I don't know who did this but they butchered it". Bear in mind, mini was not informed of the situation prior other than letting them know the brakes were recently replaced and the rear left caliper was leaking.
Will continue to not recommend this shop, neither will any of my coworkers who have previously used this shop and had minor issues intermittently but nothing this major like this situation. The dealership charges only $10 more per shop hour (Mini of Rochester) and offers courtesy vehicles to drivers while they are getting repairs done (when available).
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August 2024 by Lily Beekman
Had vehicle towed. The driver was friendly, courteous and backed my vehicle up into the driveway
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July 2024 by Eric Staley
Called through AAA.
Good service.
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June 2024 by Carmen Figueroa
My experience with Grff's has been amazing. I have taken my vehicle in for a few repairs in the past year and I have always felt comfortable.I don't get that feeling like I'm being taken for a ride for being a woman .The most important thing to me is the honesty, the quality of the work and the extra mile they go making sure my 12 year old car in good running & safe .
Thank you
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May 2024 by Donna Williams
Great service and very helpful people.
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March 2024 by Michael Beane
Great service
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January 2024 by Irene Diakomihalis
Excellent service and reasonably priced. I repaired my side view mirror and they kept me up to date on everything
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January 2024 by josh clifford
Mike the technician/mechanic was great. He did fast & efficient work on my car.
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January 2024 by Edward Carstens
I had a faulty oil filter installed. They made it right. No charge.
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January 2024 by Stephanie Vallone
My first experience about 4 years ago was needing a tow, requested where to tow it, then lied to about why they brought it to Griff's. Most recently because my son's car broke down on the road impeding traffic Griff"s towed it. The tow price for the distance was almost double what I've paid other providers. After one day if you don't have it gone or them fixing, they start the storage fees.
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December 2023 by dar clifford
I highly recommend Griff's Auto service they where able to squeeze me in and the did a wonderful job on my car , I had called other shops and was told it would be a week before they could get me in and I really need my car done asap , Thank you to all at Griff's Auto service you all rock, Thank you so
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December 2023 by Randy Barrett
Our van had engine failure tonight so I had to call AAA to get it towed. I was on the shoulder of the 390 expressway. It was dark so the conditions were not exactly safe. The good news is that Mason from Griff’s Auto Service showed up to give me a tow in less then 10 minutes. Mason was very efficient and professional. I highly recommend Griff’s if you need help.
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October 2023 by David Sherburne
Honest, reasonably priced car repairs. Took 2017 Lincoln MKX in for electronic trunk latch issue draining battery. Problem diagnosed and fixed in under four hours. Very positive experience.
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October 2023 by Joseph Jurkowski
Did a great job on my car. The employees were very friendly.
